mHealth Deployment Tracker Survey

Hello,

Thank you for taking the time to answer our industry survey. The mHealth deployment tracker is used by members of the mHealth ecosystem to track the progression of mHealth services across emerging markets. The survey will take approximately 10 minutes to complete.

Question Title

* 1. What is the name of the mobile health product or service?

Question Title

* 2. Please provide a short description of the service

Question Title

* 3. Please state the country in which the service is deployed in and the date of launch

Country

Date of launch

Question Title

* 4. What is the current status of the service in this country?

Pilot phase

Available in certain districts

Available nationally

Closed

Question Title

* 5. If you have chosen ' available in certain districts ' please specify further the regions and districts the service is available in

Region ( Example : Great Accra Region)

District ( Example : Tema Metropolitan, Accra Metropolitan & Ga East Municipal)

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* 6. In which market(s) is the service available? Please provide the month and year of launch next to the market.

Country 1 / Month & Year

Country 2 / Month & Year

Country 3 / Month & Year

Country 4 / Month & Year

Country 5 / Month & Year

Country 6 / Month & Year

Country 7 / Month & Year

Country 8 / Month & Year

Question Title

* 7. Which disease areas are addressed by this service? ( Please note you can pick multiple choices here, please use the comment box to add further diseases not covered in the multiple choice options)


Diseases Adressed	Diseases Adressed menu	Diseases Adressed menu	Diseases Adressed menu
Diseases Adressed	Diseases Adressed menu	Diseases Adressed menu	Diseases Adressed menu

Other (please specify)

Question Title

* 8. Which health interventions are addressed by this service within this country, by providing educational content, care delivery, or decision support? Please mark where applicable.*

Family Planning and Reproductive Health Interventions

Infant and Child Health Interventions

Maternal Health Interventions

Maternal Nutrition Interventions

Nutrition interventions for the infant

Nutrition interventions for the young child (6-59 months)

Other (please specify)

Question Title

* 9. Who was the service designed to benefit?

Children

Women

Men

Other (please specify)

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* 10. How many patients / beneficiaries have been reached by this service to date ?
How many patients / beneficiaries are actively interacting with the service in this country?
(Please note this information will not be made publicly available, unless preferred by the service provider)

Country ( If service is present in multiple countries)

Beneficiaries reached till date

Beneficiaries actively interacting with service

Question Title

* 11. Are health workers actors a channel of implementation for the service? If 'Yes' please specify type of health worker and number of health workers on the service

Health workers can be Community based health workers or Facility based health workers. If other please specify

Type of health worker

Number of health workers who are actors on this service

Date data recorded

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* 12. How many healthcare facilities are currently involved in this service?

Number

Date data recorded

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* 13. Which mHealth applications does this service address? ( You can tick multiple options if applicable)

Client education & behavior change communication (The delivery of mobile health content intended to improve people's knowledge, modify their attitudes, and change their behaviour)

Sensors and point-of-care diagnostics (& monitoring) (The use of sensors and technologies, either connected to or embedded within a mobile phone in order to conduct, store, transmit, and evaluate diagnostic tests or facilitate remote monitoring of clients)

Registries and vital events tracking (The use of mobile phone-based registration systems which facilitate the identification and enumeration of clients for specific health services)

Data collection and reporting (The use of mobile phones to enable the collection and near-instantaneous reporting of survey or patient data)

Electronic health records ( The use of mobile phones by rural health workers at the point-of-care to electronically register the services they provide and submit point-of-care test results to update patient histories from the field)

Electronic decision support (The use of information, protocols, algorithms and checklists embedded in the mobile phone in order to improve the health providers' adherence to treatment protocols)

Provider-to-provider communication - user groups, consultation (Mobile enabled communication between health providers or across hierarchies of technical expertise (voice, exchange of images, sounds etc.) to coordinate care and provide expert assistance to health staff)

Provider work planning and scheduling ( Mobile tools that help keep health workers informed through active reminders of upcoming or due/overdue services, and they promote accountability by prioritizing provider follow-up)

Provider training and education (Mobile enabled continued training support to frontline and remote providers, through access to educational videos, informational messages, and interactive exercises that reinforce skills provided during in-person training)

Human resource management (Web-based dashboards allow supervisors to track the performance of community health workers and provide support to those who need it, and give recognition to those who deserve it)

Service use supply chain management ( Mobile enabled tools to track and manage stocks and supplies of essential commodities or enable drug authentication services to reduce counterfeiting)

Financial transactions and incentives ( Mobile enabled financial transactions to pay for health care services, supplies, or drugs, or even transport to a health care facility. Mobile health savings or insurance programmes. Mobile enabled performance incentive payments for health providers)

Please describe any other type of mHealth application used in this service

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* 14. Who is the owner of the mHealth implementation in this country?

Name of organisation

URL to relevant webpage

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* 15. What type of organisation is the service owner?

Academia / Think Tank (Higher education institutes, think tanks etc (a medical school should be categorised here and not in healthcare category); A body of experts providing advice and ideas on specific political or economic problems)

Advertising/Marketing (Companies that provide branding, promotions, communication, advocating behavioural change)

Association (Cooperative organisation to represent interests. Unions, Cooperatives, industries)

Foundation (Legal categorization of nonprofit organizations that will typically either donate funds and support to other organizations, or provide the source of funding for its own charitable purposes)

Government/Regulatory (National/sectoral governance bodies -exception are mobile communications ministries/ombudsmen that sit in mobile regulators)

Healthcare provider (All providers of primary healthcare, and specialist healthcare orgs (note medical schools are classified in academia); Pharmaceuticals/ Biotechnology)

Mobile Network Operator (Licensed providers of mobile communication)

Non Government Organisation (NGO) (Any non-profit organisation, voluntary citizens' group which is organized on a local, national or international level. (Foundation is distinct classification))

Technology Vendor (A company that manufactures, supplies or integrates software &hardware solutions. Includes device manufacturers and providers of network infrastructures)

Value Added Service Provider (Company offering additional services which use the MNO's channels . Includes Value Added Re seller - Company that adds features or services to an existing product, then resells it (usually to end-users) as an integrated product or complete ""turn-key"" solution.

Question Title

* 16. Please include the names of other organisations who are partners in the project below and their role.
Role can include: content partner, technology partner, implementation partner, funding partner, marketing partner and other mobile network operator capabilities

Partner 1 - name / role

Partner 2 - name / role

Partner 3 - name / role

Partner 4 - name / role

Partner 5 - name / role

Partner 6 - name / role

Partner 7 - name / role

Question Title

* 17. Please select the current type of project funding that is available.

Revenue generated directly by end user e.g. subscription, one off mobile money payment

Donor funded

Business (Businesses targeted by service to generate revenue; Generally supports internal business processes (e.g. Inventory management), or core business services (e.g., recruitment)

Open Source (Service based around open source software/framework; Value derived from external parties adopting service)

Government funded

Advertising (Revenue generated from advertising delivered through service itself)

Service Provider (Rolled out as a value added service (VAS). While it may not earn revenue from customer directly, VAS designed to drive new customer uptake/ reduce customer churn.)

Other (please specify)

Question Title

* 18. Please select the current method of revenue generation (Please note you can pick multiple options)

Freemium model (Their basic service is free, but for more advanced services you have to pay a premium)

Pay per transaction (Consumers pay for each transaction made with the mHealth service)

Pay per customer/user (Consumers pay a fee for overall access to or use of an mHealth service (almost like a membership fee)

Subscription model (The subscription business model is a business model where a customer must pay a subscription price to have access to the product/service)

Ad supported (Revenue is generated by selling advertising space which is delivered to users through the service itself e.g. promoter messaging at the end of an SMS)

Government (This business model relies of the agreement of government ot subsidise (pay for partially/ fully) an mHealth service on behalf of a patient/ beneficiary)

Investor / Other similar payer (This business model relies of the agreement of an investor/ similar type organisation to make financial investments in a mhealth service with the intention of getting a return on their investment / for other reasons)

Other (please specify)

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* 19. Please select the type(s) of technology devices used within the service in this country

Basic mobile phone (Mobile phone that provides access to voice and text-based services)

Feature phone (Basic phone features plus: Internet enabled, supports transmission of picture messages, downloading music, built-in camera)

Smartphone (Feature phone features plus: Graphical interface and touchscreen capability, built-in Wi-Fi and GPS)

Tablet

Desktop

Other (please specify)

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* 20. Please select the type(s) of technology channels used within the service. Including back-end activities, user registration/subscription, push/pull services, platforms

Native voice (Peer-to-peer communication via voice on a mobile phone)

SMS

USSD (Unstructured Supplementary Service Data)

IVR ( (Interactive voice response)

Web based/ Internet

Apps

Other (please specify)

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* 21. Please select the type(s) of technology software functions used within this service

Chat/ discussion community

Closed user group

Decision support algorithm

Digital form

Digital protocol

Electronic case lists

Electronic checklists

Mobile phone calendar

Other (please specify)

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* 22. If there is any information about the service which you think is important but haven't shared ( e.g future product iterations, increased service scope, pending new markets), please let us know in the box below.

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* 23. We would like to contact you to learn more about your service. Please enter your contact details below

Name

Job Title

Question Title

* 24. Have you used GSMA mHealth resources to guide you in decision making, understanding markets or understand best practices for mHealth implementations?

GSMA mHealth resources can be found here

Yes

Question Title

* 1. What is the name of the mobile health product or service?

Question Title

* 2. Please provide a short description of the service

Question Title

* 3. Please state the country in which the service is deployed in and the date of launch

Question Title

* 4. What is the current status of the service in this country?

Question Title

* 5. If you have chosen ' available in certain districts ' please specify further the regions and districts the service is available in

Question Title

* 6. In which market(s) is the service available? Please provide the month and year of launch next to the market.

Question Title

* 7. Which disease areas are addressed by this service? ( Please note you can pick multiple choices here, please use the comment box to add further diseases not covered in the multiple choice options)

Question Title

* 8. Which health interventions are addressed by this service within this country, by providing educational content, care delivery, or decision support? Please mark where applicable.*

Question Title

* 9. Who was the service designed to benefit?

Question Title

* 10. How many patients / beneficiaries have been reached by this service to date ? How many patients / beneficiaries are actively interacting with the service in this country? (Please note this information will not be made publicly available, unless preferred by the service provider)

Question Title

* 11. Are health workers actors a channel of implementation for the service? If 'Yes' please specify type of health worker and number of health workers on the serviceHealth workers can be Community based health workers or Facility based health workers. If other please specify

Question Title

* 12. How many healthcare facilities are currently involved in this service?

Question Title

* 13. Which mHealth applications does this service address? ( You can tick multiple options if applicable)

Question Title

* 14. Who is the owner of the mHealth implementation in this country?

Question Title

* 15. What type of organisation is the service owner?

Question Title

* 16. Please include the names of other organisations who are partners in the project below and their role.Role can include: content partner, technology partner, implementation partner, funding partner, marketing partner and other mobile network operator capabilities

Question Title

* 17. Please select the current type of project funding that is available.

Question Title

* 18. Please select the current method of revenue generation (Please note you can pick multiple options)

Question Title

* 19. Please select the type(s) of technology devices used within the service in this country

Question Title

* 20. Please select the type(s) of technology channels used within the service. Including back-end activities, user registration/subscription, push/pull services, platforms

Question Title

* 21. Please select the type(s) of technology software functions used within this service

Question Title

* 22. If there is any information about the service which you think is important but haven't shared ( e.g future product iterations, increased service scope, pending new markets), please let us know in the box below.

Question Title

* 23. We would like to contact you to learn more about your service. Please enter your contact details below

Question Title

* 24. Have you used GSMA mHealth resources to guide you in decision making, understanding markets or understand best practices for mHealth implementations?GSMA mHealth resources can be found here

* 10. How many patients / beneficiaries have been reached by this service to date ?
How many patients / beneficiaries are actively interacting with the service in this country?
(Please note this information will not be made publicly available, unless preferred by the service provider)

* 11. Are health workers actors a channel of implementation for the service? If 'Yes' please specify type of health worker and number of health workers on the service

Health workers can be Community based health workers or Facility based health workers. If other please specify

* 16. Please include the names of other organisations who are partners in the project below and their role.
Role can include: content partner, technology partner, implementation partner, funding partner, marketing partner and other mobile network operator capabilities

* 24. Have you used GSMA mHealth resources to guide you in decision making, understanding markets or understand best practices for mHealth implementations?

GSMA mHealth resources can be found here