1. Introduction

We would like to invite you to participate in an online survey to evaluate a novel and unique service which will make traveling much more convenient and relaxing.

This service named „Luggage Hero“ will initially start in the area around Frankfurt airport.

Our service will pick up your luggage shortly before your flight at home, at your hotel or in the office and check it in for you at Frankfurt Airport.

Our goal is to create a new travel experience where you can travel relaxed to the airport without the need to take care of your bulky luggage. When you arrive at the airport you can skip the lines at the check-in counter and the self-service baggage drop-off and go directly to the security check.

To create a custom(er)-tailored service experience, we would like to fully understand your needs and therefore ask you kindly to give us your feedback!

Thank you very much for your participation. We highly appreciate your support!