Buffalo NY/Rochester NY: Customer Satisfaction Survey

Administration and Service

Question Title

* 1. Administration: How would you rate our administrative staff's phone manners?

1-Poor

2

3

4

5-Excellent

Question Title

* 2. Administration: How would you rate our administrative staff's professionalism (i.e. Caring, Attitude, Willingness to Help, etc.)?

1-Poor

2

3

4

5-Excellent

Question Title

* 3. Administration: How would you rate our administrative staff's ability to solve your problems?

1-Poor

2

3

4

5-Excellent

Question Title

* 4. Service: How would you rate our service response time?

1-Poor

2

3

4

5-Excellent

Question Title

* 5. Service: How would you rate our ability to repair your machine?

1-Poor

2

3

4

5-Excellent

Question Title

* 6. Service: How would you rate our service professionalism (i.e. Dress, Courtesy, Demeanor, etc.)?

1-Poor

2

3

4

5-Excellent

Question Title

* 7. Service: Did the technician listen to all of your needs before solving the problem?

1-Poor

2

3

4

5-Excellent

Question Title

* 8. Service: Did the service technician clean the equipment?

1-Poor

2

3

4

5-Excellent

Question Title

* 9. Your Information

Name

Company Name

Telephone

E-mail

Comments/Suggestions