Question Title General Customer Service StandardsLicensing and Administration Service Standard 1 - Process allocation trade applications within five business days Target is currently set at 90%. We are exceeding that target and processing 99% of applications within five business days. An allocation trade transfers a volume of water allocation from a seller to a buyer for that current irrigation season. Allocation trades are only applicable to 'unbundled' water entitlements - those allocations that are not connected to a land title. Service Standard 2 - Process water share applications within 10 business days Target is currently set at 95%. We are processing only 81% of applications within 10 business days. A water share trade transfers water ownership, a change of location, or both. Service Standard 3 - Process change of ownership applications within 10 business days Target is currently set at 90%. We are processing only 66% of applications within 10 business days. A change of land ownership occurs when a water share transfer is recorded in the Victorian Water Register. Question Title * 1. Are the Licensing and Administration Service Standards still relevant? Is this service standard meaningful to you? What is your preferred method for processing this service? Should this service become online only? Process allocation trade application within 5 business days Yes No Process allocation trade application within 5 business days Is this service standard meaningful to you? menu In person Online Process allocation trade application within 5 business days What is your preferred method for processing this service? menu Yes No Process allocation trade application within 5 business days Should this service become online only? menu Process water share applications within 10 business days Yes No Process water share applications within 10 business days Is this service standard meaningful to you? menu In person Online Process water share applications within 10 business days What is your preferred method for processing this service? menu Yes No Process water share applications within 10 business days Should this service become online only? menu Process change of ownership applications within 10 business days Yes No Process change of ownership applications within 10 business days Is this service standard meaningful to you? menu In person Online Process change of ownership applications within 10 business days What is your preferred method for processing this service? menu Yes No Process change of ownership applications within 10 business days Should this service become online only? menu Question Title * 2. If these service standards are not meaningful to you, are there other service standards that would reflect your expectations of GMW better? Question Title * 3. Is there anything else about our processing of applications that could help deliver you a great customer experience? Question Title * 4. Postcode For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy Submit response >>