Overview

The Village of La Grange Park, through a contract with Republic Services, provides weekly curbside refuse, recycling, and yard waste collection to single-family homes within the community. The Village's five year contract with Republic expires in March 2019, and the Village will soon be issuing a competitive Request for Proposal (RFP) for a new multi-year contract. The Village is seeking resident input on overall satisfaction with the current program in order to help shape and inform the Village Board's decision-making as it relates to the current program, and whether any changes or improvements should be considered as part of a new contract.

Your answers will remain anonymous and be given full consideration by the Village and staff. Questions? Please call the Village at (708) 354-0225.

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* 1. How many people live in your household?

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* 2. Do you participate in the twin toter program? If yes, what size refuse toter do
you have?

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* 3. If you participate in the sticker program, on average, how many bags/cans of garbage (one sticker's worth) do you dispose of a week?

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* 4. If you participate in the toter program, on average, how many times per month do you set out your garbage/recycling at the curb for collection?

  Every Week Every Other Week Once a Month A Few Times per Year Never
Garbage
Recycling
Yard Waste (April - November)
Bulk Items

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* 5. Overall, how satisfied are you with the current refuse and recycling program in La Grange Park?

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* 6. In the past year, how would you rate your level of overall satisfaction with theĀ quality of collection services provided by Republic Services?

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* 7. If you have contacted Republic Services in the past year to schedule pick-up of large items or appliances, was the service performed to you satisfaction?

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* 8. On average, how often do you use stickers to pay for your garbage removal? Please exclude yard waste removal in your response.

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* 9. During the next five years, do you expect your household will generate more, less or the same amount of the following:

  More Less Same Amount
Garbage
Recycling
Yard Waste

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* 10. How satisfied are you with the collection day being on Thursday each week?

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* 11. If the Village could obtain better pricing, how in favor would you be of the Village exploring multiple day collection as part of the new contract? Meaning, different areas of the Village would have different garbage pick-up days. 

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* 12. Overall, how would you rate your level of satisfaction with the current price you pay for garbage/recycling services?

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* 13. Would you be in favor of the Village moving to an all toter program for garbage/recycling if residents could select from multiple containers sizes and potentially save money?

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* 14. Currently, the Village handles some of the billing for the refuse/recycling program. If the Village could reduce costs by outsourcing billing services to the refuse hauler, would you be okay with receiving a separate bill from the hauler?

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* 15. In previous years, have you participated in the annual Community Clean Up Day?

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* 16. If the Village could reduce the cost of refuse/recycling service by eliminating the Community Clean Up Day, would you be in favor of eliminating of this service?

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* 17. Do you feel adequately informed about where and how to dispose of items that cannot be collected at your curb, such as electronics, paint, household hazardous waste, medications, etc.?

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* 18. Yard waste pick-up currently ends in November. Would you be interested in extending yard waste pick-up into the month of December?

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* 19. Would you be interested in participating in a curb-side composting program at an additional cost? (i.e. weekly collection of organic food waste with yard waste in a wheeled container)

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* 20. Do you have any additional comments regarding the refuse/recycling collection service program?

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