2018 La Crosse County Library Services Survey

The La Crosse County Library Board values your input to assist us with our process to improve and expand services at our library locations. Your answers will remain anonymous unless you are interested in participating at a future time in a focus group to assist us further.

If you are interested in participating in our focus groups in the future, please provide your contact information at the end of the survey.

	Very Imporant	Important	Somewhat Important	Not Important	Don't know/Not Applicable
Borrowing materials (books, DVDs, audio books, music, magazines, etc.)	Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Very Imporant	Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Important	Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Somewhat Important	Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Not Important	Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Don't know/Not Applicable
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very Imporant	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat Important	Reference (research assistance from librarians) Not Important	Reference (research assistance from librarians) Don't know/Not Applicable
Programs (classes, story times, etc.)	Programs (classes, story times, etc.) Very Imporant	Programs (classes, story times, etc.) Important	Programs (classes, story times, etc.) Somewhat Important	Programs (classes, story times, etc.) Not Important	Programs (classes, story times, etc.) Don't know/Not Applicable
Help using computers, printers, etc.	Help using computers, printers, etc. Very Imporant	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important	Help using computers, printers, etc. Don't know/Not Applicable
Study rooms/reading areas	Study rooms/reading areas Very Imporant	Study rooms/reading areas Important	Study rooms/reading areas Somewhat Important	Study rooms/reading areas Not Important	Study rooms/reading areas Don't know/Not Applicable
Community meeting rooms	Community meeting rooms Very Imporant	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important	Community meeting rooms Don't know/Not Applicable
Internet access	Internet access Very Imporant	Internet access Important	Internet access Somewhat Important	Internet access Not Important	Internet access Don't know/Not Applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Very Imporant	ILL (Inter-library loan) Important	ILL (Inter-library loan) Somewhat Important	ILL (Inter-library loan) Not Important	ILL (Inter-library loan) Don't know/Not Applicable
Online services (website, catalog, Overdrive, research databases)	Online services (website, catalog, Overdrive, research databases) Very Imporant	Online services (website, catalog, Overdrive, research databases) Important	Online services (website, catalog, Overdrive, research databases) Somewhat Important	Online services (website, catalog, Overdrive, research databases) Not Important	Online services (website, catalog, Overdrive, research databases) Don't know/Not Applicable
Photocopier, Printing, Fax Services	Photocopier, Printing, Fax Services Very Imporant	Photocopier, Printing, Fax Services Important	Photocopier, Printing, Fax Services Somewhat Important	Photocopier, Printing, Fax Services Not Important	Photocopier, Printing, Fax Services Don't know/Not Applicable
Newspapers and magazines	Newspapers and magazines Very Imporant	Newspapers and magazines Important	Newspapers and magazines Somewhat Important	Newspapers and magazines Not Important	Newspapers and magazines Don't know/Not Applicable
Notary services	Notary services Very Imporant	Notary services Important	Notary services Somewhat Important	Notary services Not Important	Notary services Don't know/Not Applicable
Homebound services	Homebound services Very Imporant	Homebound services Important	Homebound services Somewhat Important	Homebound services Not Important	Homebound services Don't know/Not Applicable
Exam Proctoring	Exam Proctoring Very Imporant	Exam Proctoring Important	Exam Proctoring Somewhat Important	Exam Proctoring Not Important	Exam Proctoring Don't know/Not Applicable
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very Imporant	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat Important	Overall, how important is the library to you and your family? Not Important	Overall, how important is the library to you and your family? Don't know/Not Applicable

Very Imporant

Important

Somewhat Important

Not Important

Don't know/Not Applicable

Borrowing materials (books, DVDs, audio books, music, magazines, etc.)

Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Very Imporant

Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Important

Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Somewhat Important

Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Not Important

Borrowing materials (books, DVDs, audio books, music, magazines, etc.) Don't know/Not Applicable

Reference (research assistance from librarians)

Reference (research assistance from librarians) Very Imporant

Reference (research assistance from librarians) Important

Reference (research assistance from librarians) Somewhat Important

Reference (research assistance from librarians) Not Important

Reference (research assistance from librarians) Don't know/Not Applicable

Programs (classes, story times, etc.)

Programs (classes, story times, etc.) Very Imporant

Programs (classes, story times, etc.) Important

Programs (classes, story times, etc.) Somewhat Important

Programs (classes, story times, etc.) Not Important

Programs (classes, story times, etc.) Don't know/Not Applicable

Help using computers, printers, etc.

Help using computers, printers, etc. Very Imporant

Help using computers, printers, etc. Important

Help using computers, printers, etc. Somewhat Important

Help using computers, printers, etc. Not Important

Help using computers, printers, etc. Don't know/Not Applicable

Study rooms/reading areas

Study rooms/reading areas Very Imporant

Study rooms/reading areas Important

Study rooms/reading areas Somewhat Important

Study rooms/reading areas Not Important

Study rooms/reading areas Don't know/Not Applicable

Community meeting rooms

Community meeting rooms Very Imporant

Community meeting rooms Important

Community meeting rooms Somewhat Important

Community meeting rooms Not Important

Community meeting rooms Don't know/Not Applicable

Internet access

Internet access Very Imporant

Internet access Important

Internet access Somewhat Important

Internet access Not Important

Internet access Don't know/Not Applicable

ILL (Inter-library loan)

ILL (Inter-library loan) Very Imporant

ILL (Inter-library loan) Important

ILL (Inter-library loan) Somewhat Important

ILL (Inter-library loan) Not Important

ILL (Inter-library loan) Don't know/Not Applicable

Online services (website, catalog, Overdrive, research databases)

Online services (website, catalog, Overdrive, research databases) Very Imporant

Online services (website, catalog, Overdrive, research databases) Important

Online services (website, catalog, Overdrive, research databases) Somewhat Important

Online services (website, catalog, Overdrive, research databases) Not Important

Online services (website, catalog, Overdrive, research databases) Don't know/Not Applicable

Photocopier, Printing, Fax Services

Photocopier, Printing, Fax Services Very Imporant

Photocopier, Printing, Fax Services Important

Photocopier, Printing, Fax Services Somewhat Important

Photocopier, Printing, Fax Services Not Important

Photocopier, Printing, Fax Services Don't know/Not Applicable

Newspapers and magazines

Newspapers and magazines Very Imporant

Newspapers and magazines Important

Newspapers and magazines Somewhat Important

Newspapers and magazines Not Important

Newspapers and magazines Don't know/Not Applicable

Notary services

Notary services Very Imporant

Notary services Important

Notary services Somewhat Important

Notary services Not Important

Notary services Don't know/Not Applicable

Homebound services

Homebound services Very Imporant

Homebound services Important

Homebound services Somewhat Important

Homebound services Not Important

Homebound services Don't know/Not Applicable

Exam Proctoring

Exam Proctoring Very Imporant

Exam Proctoring Important

Exam Proctoring Somewhat Important

Exam Proctoring Not Important

Exam Proctoring Don't know/Not Applicable

Overall, how important is the library to you and your family?

Overall, how important is the library to you and your family? Very Imporant

Overall, how important is the library to you and your family? Important

Overall, how important is the library to you and your family? Somewhat Important

Overall, how important is the library to you and your family? Not Important

Overall, how important is the library to you and your family? Don't know/Not Applicable

	Excellent	Good	Fair	Poor	Don't know/not applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know/not applicable
Collection (books, DVDs, audio books, music, magazines, newspapers, etc.)	Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Excellent	Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Good	Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Fair	Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Poor	Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Don't know/not applicable
Programs for children (classes, story times, etc.)	Programs for children (classes, story times, etc.) Excellent	Programs for children (classes, story times, etc.) Good	Programs for children (classes, story times, etc.) Fair	Programs for children (classes, story times, etc.) Poor	Programs for children (classes, story times, etc.) Don't know/not applicable
Programs for adults (classes, lectures, movies, etc.)	Programs for adults (classes, lectures, movies, etc.) Excellent	Programs for adults (classes, lectures, movies, etc.) Good	Programs for adults (classes, lectures, movies, etc.) Fair	Programs for adults (classes, lectures, movies, etc.) Poor	Programs for adults (classes, lectures, movies, etc.) Don't know/not applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't know/not applicable
Library policies	Library policies Excellent	Library policies Good	Library policies Fair	Library policies Poor	Library policies Don't know/not applicable
Computers and printers	Computers and printers Excellent	Computers and printers Good	Computers and printers Fair	Computers and printers Poor	Computers and printers Don't know/not applicable
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't know/not applicable
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't know/not applicable
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know/not applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/not applicable

Excellent

Good

Fair

Poor

Don't know/not applicable

Customer service

Customer service Excellent

Customer service Good

Customer service Fair

Customer service Poor

Customer service Don't know/not applicable

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.)

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Excellent

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Good

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Fair

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Poor

Collection (books, DVDs, audio books, music, magazines, newspapers, etc.) Don't know/not applicable

Programs for children (classes, story times, etc.)

Programs for children (classes, story times, etc.) Excellent

Programs for children (classes, story times, etc.) Good

Programs for children (classes, story times, etc.) Fair

Programs for children (classes, story times, etc.) Poor

Programs for children (classes, story times, etc.) Don't know/not applicable

Programs for adults (classes, lectures, movies, etc.)

Programs for adults (classes, lectures, movies, etc.) Excellent

Programs for adults (classes, lectures, movies, etc.) Good

Programs for adults (classes, lectures, movies, etc.) Fair

Programs for adults (classes, lectures, movies, etc.) Poor

Programs for adults (classes, lectures, movies, etc.) Don't know/not applicable

ILL (Inter-library loan)

ILL (Inter-library loan) Excellent

ILL (Inter-library loan) Good

ILL (Inter-library loan) Fair

ILL (Inter-library loan) Poor

ILL (Inter-library loan) Don't know/not applicable

Library policies

Library policies Excellent

Library policies Good

Library policies Fair

Library policies Poor

Library policies Don't know/not applicable

Computers and printers

Computers and printers Excellent

Computers and printers Good

Computers and printers Fair

Computers and printers Poor

Computers and printers Don't know/not applicable

Internet access

Internet access Excellent

Internet access Good

Internet access Fair

Internet access Poor

Internet access Don't know/not applicable

Facilities

Facilities Excellent

Facilities Good

Facilities Fair

Facilities Poor

Facilities Don't know/not applicable

Hours of operation

Hours of operation Excellent

Hours of operation Good

Hours of operation Fair

Hours of operation Poor

Hours of operation Don't know/not applicable

Overall, how would you rate the library?

Overall, how would you rate the library? Excellent

Overall, how would you rate the library? Good

Overall, how would you rate the library? Fair

Overall, how would you rate the library? Poor

Overall, how would you rate the library? Don't know/not applicable

2018 La Crosse County Library Services Survey

Bangor * Campbell * Holmen * Onalaska * West Salem

Question Title

* 1. Do you have a library card?

Question Title

* 2. On average, how often do you visit the library?

Question Title

* 3. Which La Crosse County Library location do you use most often?

Question Title

* 4. Which other La Crosse County Library location do you visit occasionally?

Question Title

* 5. Which other libraries do you visit?

Question Title

* 6. If you use other libraries that are not part of the La Crosse County Library, what services are you receiving that you would like to see at a La Crosse County Library location?

Question Title

* 7. How important is each of the following services to you?

Question Title

* 8. How would you rate each of the following library services at La Crosse County Library?

Question Title

* 9. What do you value most about the library?

Question Title

* 10. How could the library, its services or collections be improved?

Question Title

* 11. How does the library benefit you or the community?

Question Title

* 12. Please share any suggestions as to how La Crosse County Library could better serve your needs or the community's needs.

Question Title

* 13. If you do not use any of the five La Crosse County Library locations, why not?

Question Title

* 14. Is the library relevant to you? If not, what would make it relevant?

Question Title

* 15. Thank you for your time! If you are interested in participating at a future time in a focus group to assist us further, please provide your contact information below.