Customer Service Index. (''CSI")

 

* 1. Please provide the name of the KTM servicing dealer?

* 2. Please provide the model of your KTM motorcycle?

* 3. How would you rate your overall service experience with this KTM dealer?

* 4. Please rate how well the service personnel clearly and understandably explained the work performed on your KTM?

* 5. Please rate the knowledge and courtesy of the service personnel?

* 6. Based on your experience with this KTM motorcycle so far, would you purchase another KTM in the future?

* 7. Was this repair attempt of your KTM motorcycle fixed right the first time?

* 8. Please provide the total number of days your KTM was in the shop for repairs?

* 9. Did you schedule an appointment for these repairs?

* 10. Would you recommend this KTM Dealership to Friends / Colleagues?

* 11. While your KTM motorcycle was in the repair facility, did a service representative contact you and keep you updated of the status of repairs?

* 12. Did anyone from this KTM repair facility contact you after the service repairs were completed?

* 13. Is there anything else you would like to share about the level of service experienced with this KTM dealer?

* 14. If you would like to be entered into a monthly drawing please provide your contact information. You can type N/A in the name field if you wish to stay anonymous.

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