Town of Wayland Cable Television Survey

The Town of Wayland is negotiating a renewal of its cable licensing agreement with Comcast Corporation (Xfinity). Your participation in this survey will help the Town as it negotiates a new cable licensing agreement directly based on our community's cable-related needs.

Why does Wayland need a public access station?

Through the Town of Wayland’s negotiation with cable service companies, WayCAM provides three local channels. WayCAM is Wayland’s award-winning Public Access Station, an independent non-profit corporation (i.e., not part of Wayland town government). It has its own Board of Directors and it is funded through fees from cable subscribers, not town taxes.

WayCAM and its staff have a reputation of providing excellent cable access services since 1985. Over the past decade, WayCAM has expanded delivery of original programming for all three sectors of its audience (public, education, and government). Renewed funding is necessary to continue and build on this success.

Infrastructure:

WayCAM’s studio is adjacent to Wayland High School and has four employees.

In 2011, WayCAM built a new studio, bringing in many new community and student volunteers. As a result, WayCAM has increased programming and community value by making forward-thinking decisions and investments over the past ten years.

WayCAM has also built 15 high-definition satellite studios, all of which are capable of live broadcasting.

Programming:

WayCAM nearly doubled its programming in the past nine years from 469 programs in 2010 to 898 programs in 2019.

WayCAM runs robust school programs with four high school classes and over 50 students in the studio daily, as well as middle school and elementary student programs. WayCAM students have received numerous national creativity awards, with many alumni going into careers in TV, film, and video.

To help WayCAM improve local media access and to gain insight regarding its value across the Wayland community, please take five minutes to complete the following survey:

For more information please visit http://www.waycam.tv or contact waylandcable@comcast.net

Question Title

* 1. Who is your cable provider?

Comcast (Xfinity)

Verizon (FiOS)

Other (please specify)

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* 2. Please indicate the number of people in your household in the following age categories:

	Number
Under 10	Under 10 Number menu
10-19	10-19 Number menu
20-39	20-39 Number menu
40-59	40-59 Number menu
60+	60+ Number menu

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* 3. How long have you been a cable subscriber in Wayland?
(Approximate number of years.)

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* 4. How do you view TV channels. Please check all that apply

Rented cable box

Streaming device with cable subscription (i.e., Amazon Fire, Apple AirPlay, Google Chromecast, Nvidia Shield, Roku, Sony PlayStation)

Streaming device without cable subscription (i.e., Amazon Fire, Apple AirPlay, Google Chromecast, Nvidia Shield, Roku, Sony PlayStation)

Antenna

Question Title

* 5. Please rate your current cable TV service?

	Excellent	Good	Fair	Poor
Overall quality of service	Overall quality of service Excellent	Overall quality of service Good	Overall quality of service Fair	Overall quality of service Poor
Overall value for money	Overall value for money Excellent	Overall value for money Good	Overall value for money Fair	Overall value for money Poor
Quality of cable equipment	Quality of cable equipment Excellent	Quality of cable equipment Good	Quality of cable equipment Fair	Quality of cable equipment Poor
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor
Service and repair	Service and repair Excellent	Service and repair Good	Service and repair Fair	Service and repair Poor
Billing accuracy	Billing accuracy Excellent	Billing accuracy Good	Billing accuracy Fair	Billing accuracy Poor
Channels offered	Channels offered Excellent	Channels offered Good	Channels offered Fair	Channels offered Poor
Support hours	Support hours Excellent	Support hours Good	Support hours Fair	Support hours Poor

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* 6. Have you had problems with your cable TV service (e.g., adequate reception, billing, etc.)? Please describe the issue and steps required to seek resolution.

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* 7.
Indicate your level of interest in local programming from 1 to 3 where 1 means more interested and 3 means less interested.

	1	2	3
Local educational channel (and online): School events and youth sports	Local educational channel (and online): School events and youth sports 1	Local educational channel (and online): School events and youth sports 2	Local educational channel (and online): School events and youth sports 3
Library and Council on Aging programs	Library and Council on Aging programs 1	Library and Council on Aging programs 2	Library and Council on Aging programs 3
Current events and resident programming, such as The Weekly Buzz and Buddy Dog	Current events and resident programming, such as The Weekly Buzz and Buddy Dog 1	Current events and resident programming, such as The Weekly Buzz and Buddy Dog 2	Current events and resident programming, such as The Weekly Buzz and Buddy Dog 3
Local government channel (and online): Annual Town Meeting	Local government channel (and online): Annual Town Meeting 1	Local government channel (and online): Annual Town Meeting 2	Local government channel (and online): Annual Town Meeting 3
Board and committee meetings	Board and committee meetings 1	Board and committee meetings 2	Board and committee meetings 3
Public hearings	Public hearings 1	Public hearings 2	Public hearings 3
Community Bulletin Board: Public information such as COVID resources	Community Bulletin Board: Public information such as COVID resources 1	Community Bulletin Board: Public information such as COVID resources 2	Community Bulletin Board: Public information such as COVID resources 3
Programming and event schedules	Programming and event schedules 1	Programming and event schedules 2	Programming and event schedules 3

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* 8. What additional types of local programming you would like to see?

Question Title

* 9. Would you be willing to offer additional support for WayCAM TV’s mission?

$0.25/month

$0.50/month

$0.75/month

$1.00/month

Town of Wayland Cable Television Survey

Question Title

* 1. Who is your cable provider?

Question Title

* 2. Please indicate the number of people in your household in the following age categories:

Question Title

* 3. How long have you been a cable subscriber in Wayland? (Approximate number of years.)

Question Title

* 4. How do you view TV channels. Please check all that apply

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* 5. Please rate your current cable TV service?

Question Title

* 6. Have you had problems with your cable TV service (e.g., adequate reception, billing, etc.)? Please describe the issue and steps required to seek resolution.

Question Title

* 7. Indicate your level of interest in local programming from 1 to 3 where 1 means more interested and 3 means less interested.

Question Title

* 8. What additional types of local programming you would like to see?

Question Title

* 9. ­­­Would you be willing to offer additional support for WayCAM TV’s mission?

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* 10. Any additional comments?

* 3. How long have you been a cable subscriber in Wayland?
(Approximate number of years.)

* 7.
Indicate your level of interest in local programming from 1 to 3 where 1 means more interested and 3 means less interested.

* 9. Would you be willing to offer additional support for WayCAM TV’s mission?