Knox Mobile Library Survey 2020

COVID IMPACT

Over the last few months, it has become clear that in a pandemic situation the Knox Mobile Library cannot operate under COVID like restrictions.

In addition, the current vehicle is due for replacement and there may be new and better ways to deliver services to our communities.

We would like to receive your feedback on the Mobile Library and the services we can offer to our community.

Please complete the survey by 24 July 2020

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* 1. Which Mobile Libray site did you visit?

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* 2. Did you find the Mobile Library easy to access?

Yes

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* 3. Did you need to use the lift?

Yes

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* 4. How often did you use the mobile library?

Once a fortnight

Once a month

Less often

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* 5. In relation to books and DVDs, do you:

Borrow books and DVDs

Collect books and DVDs that you have reserved online

Return books and DVDs that you have borrowed at a library branch

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* 6. If you are in a vulnerable health category (e.g. housebound (illness or injury), over 70 years of age, or otherwise), and the Mobile Library service is not able to visit your mobile site,would you be happy with a:

"Click and Collect" service from your local library (Click means either going online or phoning your local library for the items you would like)

Postal service (items delivered to your door) from your local library (you would ether go online or phone your local library for the items you would like)

service where a library volunteer delivers items to you

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* 7. How often would you like your items delivered?

Fortnightly

Monthly

Knox Mobile Library Survey 2020

COVID IMPACT

Question Title

* 1. Which Mobile Libray site did you visit?

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* 2. Did you find the Mobile Library easy to access?

Question Title

* 3. Did you need to use the lift?

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* 4. How often did you use the mobile library?

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* 5. In relation to books and DVDs, do you:

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* 6. If you are in a vulnerable health category (e.g. housebound (illness or injury), over 70 years of age, or otherwise), and the Mobile Library service is not able to visit your mobile site,would you be happy with a:

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* 7. How often would you like your items delivered?

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* 8. Do you have any other comments, questions, or concerns?