SurveyMonkey Powered Online Survey

Please take a few minutes to share feedback regarding your experience transitioning from VSM to Keystone Edge. We want to understand how well we did preparing you for this transition so that we can continue to improve our training, communication and general rollouts in the future. All responses are confidential, so we ask that you be open and honest in your feedback.

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
Communications during the transition from VSM to Keystone Edge kept me informed.	Communications during the transition from VSM to Keystone Edge kept me informed. Strongly Agree	Communications during the transition from VSM to Keystone Edge kept me informed. Agree	Communications during the transition from VSM to Keystone Edge kept me informed. Disagree	Communications during the transition from VSM to Keystone Edge kept me informed. Strongly Disagree	Communications during the transition from VSM to Keystone Edge kept me informed. N/A
Communications regarding available training and reference materials were helpful.	Communications regarding available training and reference materials were helpful. Strongly Agree	Communications regarding available training and reference materials were helpful. Agree	Communications regarding available training and reference materials were helpful. Disagree	Communications regarding available training and reference materials were helpful. Strongly Disagree	Communications regarding available training and reference materials were helpful. N/A
The job-aids and short how-to videos on the IT Information site were helpful.	The job-aids and short how-to videos on the IT Information site were helpful. Strongly Agree	The job-aids and short how-to videos on the IT Information site were helpful. Agree	The job-aids and short how-to videos on the IT Information site were helpful. Disagree	The job-aids and short how-to videos on the IT Information site were helpful. Strongly Disagree	The job-aids and short how-to videos on the IT Information site were helpful. N/A
Training prepared me well to use Keystone Edge.	Training prepared me well to use Keystone Edge. Strongly Agree	Training prepared me well to use Keystone Edge. Agree	Training prepared me well to use Keystone Edge. Disagree	Training prepared me well to use Keystone Edge. Strongly Disagree	Training prepared me well to use Keystone Edge. N/A

Strongly Agree

Agree

Disagree

Strongly Disagree

N/A

Communications during the transition from VSM to Keystone Edge kept me informed.

Communications during the transition from VSM to Keystone Edge kept me informed. Strongly Agree

Communications during the transition from VSM to Keystone Edge kept me informed. Agree

Communications during the transition from VSM to Keystone Edge kept me informed. Disagree

Communications during the transition from VSM to Keystone Edge kept me informed. Strongly Disagree

Communications during the transition from VSM to Keystone Edge kept me informed. N/A

Communications regarding available training and reference materials were helpful.

Communications regarding available training and reference materials were helpful. Strongly Agree

Communications regarding available training and reference materials were helpful. Agree

Communications regarding available training and reference materials were helpful. Disagree

Communications regarding available training and reference materials were helpful. Strongly Disagree

Communications regarding available training and reference materials were helpful. N/A

The job-aids and short how-to videos on the IT Information site were helpful.

The job-aids and short how-to videos on the IT Information site were helpful. Strongly Agree

The job-aids and short how-to videos on the IT Information site were helpful. Agree

The job-aids and short how-to videos on the IT Information site were helpful. Disagree

The job-aids and short how-to videos on the IT Information site were helpful. Strongly Disagree

The job-aids and short how-to videos on the IT Information site were helpful. N/A

Training prepared me well to use Keystone Edge.

Training prepared me well to use Keystone Edge. Strongly Agree

Training prepared me well to use Keystone Edge. Agree

Training prepared me well to use Keystone Edge. Disagree

Training prepared me well to use Keystone Edge. Strongly Disagree

Training prepared me well to use Keystone Edge. N/A

	Very satisfied	Somewhat satisfied	Somewhat dissatisfied	Very Dissatisfied	N/A
Overall Ease of Use	Overall Ease of Use Very satisfied	Overall Ease of Use Somewhat satisfied	Overall Ease of Use Somewhat dissatisfied	Overall Ease of Use Very Dissatisfied	Overall Ease of Use N/A
Ease of creating a ticket	Ease of creating a ticket Very satisfied	Ease of creating a ticket Somewhat satisfied	Ease of creating a ticket Somewhat dissatisfied	Ease of creating a ticket Very Dissatisfied	Ease of creating a ticket N/A
Ease of working a ticket	Ease of working a ticket Very satisfied	Ease of working a ticket Somewhat satisfied	Ease of working a ticket Somewhat dissatisfied	Ease of working a ticket Very Dissatisfied	Ease of working a ticket N/A
Integration with other software/tools	Integration with other software/tools Very satisfied	Integration with other software/tools Somewhat satisfied	Integration with other software/tools Somewhat dissatisfied	Integration with other software/tools Very Dissatisfied	Integration with other software/tools N/A

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very Dissatisfied

N/A

Overall Ease of Use

Overall Ease of Use Very satisfied

Overall Ease of Use Somewhat satisfied

Overall Ease of Use Somewhat dissatisfied

Overall Ease of Use Very Dissatisfied

Overall Ease of Use N/A

Ease of creating a ticket

Ease of creating a ticket Very satisfied

Ease of creating a ticket Somewhat satisfied

Ease of creating a ticket Somewhat dissatisfied

Ease of creating a ticket Very Dissatisfied

Ease of creating a ticket N/A

Ease of working a ticket

Ease of working a ticket Very satisfied

Ease of working a ticket Somewhat satisfied

Ease of working a ticket Somewhat dissatisfied

Ease of working a ticket Very Dissatisfied

Ease of working a ticket N/A

Integration with other software/tools

Integration with other software/tools Very satisfied

Integration with other software/tools Somewhat satisfied

Integration with other software/tools Somewhat dissatisfied

Integration with other software/tools Very Dissatisfied

Integration with other software/tools N/A

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
I was prepared for the transition.	I was prepared for the transition. Strongly Agree	I was prepared for the transition. Agree	I was prepared for the transition. Disagree	I was prepared for the transition. Strongly Disagree	I was prepared for the transition. N/A
I am successfully completing my job responsibilities in Keystone Edge.	I am successfully completing my job responsibilities in Keystone Edge. Strongly Agree	I am successfully completing my job responsibilities in Keystone Edge. Agree	I am successfully completing my job responsibilities in Keystone Edge. Disagree	I am successfully completing my job responsibilities in Keystone Edge. Strongly Disagree	I am successfully completing my job responsibilities in Keystone Edge. N/A
Keystone Edge has improved my ability to perform my job.	Keystone Edge has improved my ability to perform my job. Strongly Agree	Keystone Edge has improved my ability to perform my job. Agree	Keystone Edge has improved my ability to perform my job. Disagree	Keystone Edge has improved my ability to perform my job. Strongly Disagree	Keystone Edge has improved my ability to perform my job. N/A
I have been able to successfully navigate in Keystone Edge.	I have been able to successfully navigate in Keystone Edge. Strongly Agree	I have been able to successfully navigate in Keystone Edge. Agree	I have been able to successfully navigate in Keystone Edge. Disagree	I have been able to successfully navigate in Keystone Edge. Strongly Disagree	I have been able to successfully navigate in Keystone Edge. N/A
I knew where to find help or support if I needed assistance.	I knew where to find help or support if I needed assistance. Strongly Agree	I knew where to find help or support if I needed assistance. Agree	I knew where to find help or support if I needed assistance. Disagree	I knew where to find help or support if I needed assistance. Strongly Disagree	I knew where to find help or support if I needed assistance. N/A

Strongly Agree

Agree

Disagree

Strongly Disagree

N/A

I was prepared for the transition.

I was prepared for the transition. Strongly Agree

I was prepared for the transition. Agree

I was prepared for the transition. Disagree

I was prepared for the transition. Strongly Disagree

I was prepared for the transition. N/A

I am successfully completing my job responsibilities in Keystone Edge.

I am successfully completing my job responsibilities in Keystone Edge. Strongly Agree

I am successfully completing my job responsibilities in Keystone Edge. Agree

I am successfully completing my job responsibilities in Keystone Edge. Disagree

I am successfully completing my job responsibilities in Keystone Edge. Strongly Disagree

I am successfully completing my job responsibilities in Keystone Edge. N/A

Keystone Edge has improved my ability to perform my job.

Keystone Edge has improved my ability to perform my job. Strongly Agree

Keystone Edge has improved my ability to perform my job. Agree

Keystone Edge has improved my ability to perform my job. Disagree

Keystone Edge has improved my ability to perform my job. Strongly Disagree

Keystone Edge has improved my ability to perform my job. N/A

I have been able to successfully navigate in Keystone Edge.

I have been able to successfully navigate in Keystone Edge. Strongly Agree

I have been able to successfully navigate in Keystone Edge. Agree

I have been able to successfully navigate in Keystone Edge. Disagree

I have been able to successfully navigate in Keystone Edge. Strongly Disagree

I have been able to successfully navigate in Keystone Edge. N/A

I knew where to find help or support if I needed assistance.

I knew where to find help or support if I needed assistance. Strongly Agree

I knew where to find help or support if I needed assistance. Agree

I knew where to find help or support if I needed assistance. Disagree

I knew where to find help or support if I needed assistance. Strongly Disagree

I knew where to find help or support if I needed assistance. N/A

Very Satisfied

Satisfied

Somewhat dissatisfied

Very Dissatisfied

N/A

Very Satisfied

Satisfied

Somewhat dissatisfied

Very Dissatisfied

N/A

Keystone Edge Transition Survey

Question Title

* 1. Please select your agency from the drop-down.

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* 2. Please select your agency from the drop-down.

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* 3. Did you attend Keystone Edge Service Desk training?

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* 4. How would you rate the transition from VSM to Keystone Edge overall?

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* 5. I found the amount of communication I received regarding the transition to Keystone Edge was:

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* 6. Please rate your agreement level with the following statements (please select appropriate radio button)

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* 7. Based on your experience with Keystone Edge, how satisfied are you with the following (please select appropriate radio button):

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* 8. Please rate your agreement level with the following statements (please select appropriate radio button)

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* 9. Did you call into the 24x7 Command Bridge?

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* 10. If you called the 24x7 Command Bridge for assistance, how satisfied were you with your experience?

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* 11. Please provide any additional feedback regarding your transition to Keystone Edge