Thank you for participating in this survey. Your responses will help us create a new strategic plan for the library. Your input will allow the library to improve our services, resources, and facility to meet the needs of the Kent community. 


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* 1. How satisfied are you with the library?

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* 2. In a typical month how often do you visit the library?

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* 3. Is there anything that prevents you from using the library?

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* 4. What do you do when you visit the library? (Select all that apply)

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* 5. Which service is most valuable, in your opinion, to the Kent community?

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* 6. Do the library's hours of operation meet your needs?

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* 7. How satisfied are you with the service you receive from library staff?

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* 8. What could staff do to improve your library experience?

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* 9. Do you feel the library's building and grounds are well maintained?

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* 10. Do you agree with the following statements?

  Strongly Agree Agree Disagree Strongly Disagree Not Applicable 
I feel safe in the library building 
The library is clean 
Staff is friendly and respectful 
I can find a quiet space in the library
Staff provide help when needed
Computers are available when I need one 
Computers have software that I need
It is easy to borrow library materials 
I find what I am looking for at the library 
The library is an important part of our community

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* 11. For which audience is programming most important? (select top three)

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* 12. Which types of programs are most important to you? (select top three choices)

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* 13. Are there any other events or programs you want the library to offer?

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* 14. Are you interested in any of the following services or resources being offered by the library? (select all that apply)

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* 15. Are you aware of the following services/resources available at Kent Free Library?

  Not aware Aware Aware and I use
RBDigital (digital magazines)
Hoopla (stream or download movies, music, TV, ebooks, comics) 
Libby App (ebooks, eaudiobooks, magazines) 
Freegal (stream and download music)
Library @ Your Door homebound service
3D printing 
Self-check out kiosks 
Hot spot lending 
Tabletop game lending 
SearchOhio/OhioLink Interlibrary loan

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* 16. The library should focus on funding the following:

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* 17. How do you prefer to learn about library news, programs, and information?

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* 18. What do you appreciate most about Kent Free Library? 

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* 19. I wish the library would: (add comment

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* 20. The library could do better at: (add comment)

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* 21. Would you recommend Kent Free Library to family and friends?

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* 22. Do you feel Kent Free Library improves the quality of life for Kent residents? 

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* 23. Please share anything else you'd like us to know so we can improve the library.

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