Vision for joined up care

We would like your views on community health services

Community health services are not provided in a hospital setting and instead take place in local clinics, patients’ homes or residential and nursing homes etc.
Some examples of community health services include:

• district nurses and community matrons
• podiatry
• dieticians
• physiotherapists
• occupational therapists
• treatment room services
• leg ulcer clinic
• smoking cessation clinics
• continence service
• end of life care teams

• walk in centres

• GP out of hours

Your local NHS in West Lancashire has a new vision for health services to better support its local communities. We are trying to improve our services and ensure that both health and social care services work better together in a more joined up and coordinated way. As part of this move towards joined up care, we would like to hear from West Lancashire residents about their experiences of using community health services and social care services. Your views will be considered and used to inform our re-procurement of the local contract for community health services. The procurement also includes some aspects of urgent care such as GP out of hours, walk-in centres and the Acute Visiting Service.

We need to know what is working well with the services you receive now and also what parts you feel could be improved. We’d like to hear from everyone, but especially if you are, or someone you care for is, over 65 years old and/or has two or more long term conditions e.g. diabetes, breathing problems, heart problems, we would welcome your views on the suggested improvements.

Please could you take a few minutes to complete the following short survey and if you haven’t already, please take a look at the information around our vision for joined up care for more details. If you would like a copy of the vision document or to be more involved in our plans, please contact us via myview@westlancashireccg.nhs.uk or telephone 01695 588203.

Our website is kept updated with news of our procurement:

http://www.westlancashireccg.nhs.uk/have-your-say/community-health-services/

Thinking about the community health services you use now, please give up to three examples of things that are working well. Have you had any good experiences?

Question Title

* 1. First example of a community health service working well:

Name of the service

Where you received it? e.g. at home, health centre

What made it a good experience?

Question Title

* 2. Second example of a community health service working well:

Name of the service

Where you received it? e.g. at home, health centre

What made it a good experience?

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* 3. Third example of a community health service working well:

Name of the service

Where you received it? e.g. at home, health centre

What made it a good experience?

Again, thinking about the community health services you use now, please give up to three examples of things that are not working well for you and that you would like to see improved.

Question Title

* 4. First example of a community health service that you would like to see improved:

Name of the service

Where you received it? e.g. at home, health centre

What is not working well for you?

Question Title

* 5. Second example of a community health service that you would like to see improved:

Name of the service

Where did you receive it? e.g. at home, health centre

What is not working well for you?

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* 6. Third example of a community health service that you would like to see improved:

Name of the service

Where you received it? e.g. at home, health centre

What is not working well for you?

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* 7. Please tell us how you think any of the above could be improved or what you think would help our system of health services work better together?

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* 8. Do you have any other questions or comments around this vision?

Social care services help people who are in need of support due to illness, disability, old age or low income. They are available to everyone, however, social care is subject to rules about people's needs and ability. Examples of social care services could include having a personal assistant to help someone around the house, structural changes to help someone move around their house, or even an alarm system so that someone can call for help if they have a fall. Local authorities (councils) are responsible for providing social care services for those who need them and are eligible for them.

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* 9. Do you have any comments around or experiences of receiving both health and social care together? How has this been for you?

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* 10. Who are you?

Patient

Friend, relative, carer of a patient

Organisation

GP practice

ICO staff

If you are part of an organisation, please tell us which one

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* 11. Would you like to be involved in the development of the service?

Yes

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* 12. If yes please give us your contact details

Name:

Telephone number:

Email address:

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* 1. First example of a community health service working well:

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* 2. Second example of a community health service working well:

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* 3. Third example of a community health service working well:

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* 4. First example of a community health service that you would like to see improved:

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* 5. Second example of a community health service that you would like to see improved:

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* 6. Third example of a community health service that you would like to see improved:

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* 7. Please tell us how you think any of the above could be improved or what you think would help our system of health services work better together?

Question Title

* 8. Do you have any other questions or comments around this vision?

Question Title

* 9. Do you have any comments around or experiences of receiving both health and social care together? How has this been for you?

Question Title

* 10. Who are you?

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* 11. Would you like to be involved in the development of the service?

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* 12. If yes please give us your contact details

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* 13. Please leave any additional comments here