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Johnson Controls Supplier Performance Survey 2019
1.
Your name/Site
2.
Region
APMEA
Americas
Europe/CIS
3.
On time delivery performance.
Excellent-always surpasses expectations
Good-normally meets expectations
Poor- regularly fails to meet expectations
Unacceptable- requires radical improvement
Additional Comment(s)
4.
Orders are delivered accurately and complete
Excellent-always surpasses expectations
Good-normally meets expectations
Poor- regularly fails to meet expectations
Unacceptable- requires radical improvement
Additional Comment(s)
5.
Supplier Support - Responsiveness/Approachability
Excellent- reacts immediately when an issue has been identified and works proactively to solve it
Good- reacts within a reasonable timeframe when an issue Is identified and works proactively to solve it
Poor- reacts eventually when an issue is identified and works to solve it
Unacceptable- only reacts when issue is escalated to Sr. Management or Global Account Manager
Additional Comment(s)
6.
Quality of Product/Service (including install and commissioning)
Excellent- no quality issues and drives to improve quality
Good- very infrequent and only minor quality issues
Poor- occasional quality issues
Unacceptable- frequent quality issues
Additional Comment(s)
7.
Ease of contact and flexibility/ Single point of contact
Excellent- easily contacted and available when needed, and have identified single point of contact
Good- usually available, easily contact within normal business hours and frequently accommodates new requests
Poor- Often difficult to get a hold of and/or rarely demonstrates flexibility
Unacceptable-rarely reachable when needed
Additional Comment(s)
8.
Takes accountability of supplier challenges/action items
Excellent- takes accountability of problems and proactively resolves them
Good- takes accountability of problems and eventually solves them
Poor- avoids accountability of problems unless demonstrably caused by them
Unacceptable- avoids accountability of problems, seeking to blame others
Additional Comment(s)
9.
Health and Safety Environment
Excellent- no H&S or Environment issues and demonstrates a proactive approach to follow policies and procedures
Good- very occasional non-compliance to H&S or Environment, and implement timely corrective action(s)
Poor- occasional H&S or Environment issues which are sometimes repeated
Unacceptable- frequent H&S or Environment issues which are repeated
Additional Comment(s)
10.
Working Relationship
Excellent- maintains a good professional working relationship with mutual trust and works as though part of your team
Good- maintains a good professional working relationship with mutual respect and good communication with your team
Poor- maintains a good professional working relationship most of the time but with occasional issues that affect your team
Unacceptable-shows an unprofessional working relationship with frequent issues that affect your team
Additional Comment(s)
11.
Value for money-Value of the equipment, spare parts &/or services received in relation to the cost
Excellent- always offers good value for money
Good- always offers reasonable value for money
Poor- does not offer good value for money
Unacceptable- is definitely overcharging for goods/services provided
Additional Comment(s)
12.
After Sales Service:
Quality/skill-set of service technicians and spare parts availability
Excellent-always surpasses expectations
Good-normally meets expectations
Poor- regularly fails to meet expectations
Unacceptable- requires radical improvement
Additional Comment(s)
13.
Sustainability
Are you aware of any sustainability efforts by the supplier, if so, please provide examples in comment box
Yes
No
Additional Comment(s)
14.
Please use space below for additional relevant feedback:
Current Progress,
0 of 14 answered