Inuktun Customer Satisfaction Survey

As an ISO 9001 certified company, we have a mandate to collect customer feedback for the continuous improvement of our quality processes. Your input is an important part of this process, and we appreciate your taking the time to complete this survey to let us know how we're meeting your expectations of providing the right solution for your business. Thank you for your continued support.

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* 1. Please rate your level of satisfaction regarding your sales representative in the following areas:

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Availability	Availability Not applicable	Availability Very dissatisfied	Availability Dissatisfied	Availability Satisfied	Availability Very satisfied
Listening to my needs	Listening to my needs Not applicable	Listening to my needs Very dissatisfied	Listening to my needs Dissatisfied	Listening to my needs Satisfied	Listening to my needs Very satisfied
Follow-up	Follow-up Not applicable	Follow-up Very dissatisfied	Follow-up Dissatisfied	Follow-up Satisfied	Follow-up Very satisfied
Product knowledge	Product knowledge Not applicable	Product knowledge Very dissatisfied	Product knowledge Dissatisfied	Product knowledge Satisfied	Product knowledge Very satisfied
Overall, compared to competition	Overall, compared to competition Not applicable	Overall, compared to competition Very dissatisfied	Overall, compared to competition Dissatisfied	Overall, compared to competition Satisfied	Overall, compared to competition Very satisfied

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* 2. Please rate your level of satisfaction regarding the applications & technical support professionals in the following areas:

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Availability	Availability Not applicable	Availability Very dissatisfied	Availability Dissatisfied	Availability Satisfied	Availability Very satisfied
Listening to my needs	Listening to my needs Not applicable	Listening to my needs Very dissatisfied	Listening to my needs Dissatisfied	Listening to my needs Satisfied	Listening to my needs Very satisfied
Follow-up	Follow-up Not applicable	Follow-up Very dissatisfied	Follow-up Dissatisfied	Follow-up Satisfied	Follow-up Very satisfied
Product knowledge	Product knowledge Not applicable	Product knowledge Very dissatisfied	Product knowledge Dissatisfied	Product knowledge Satisfied	Product knowledge Very satisfied
Overall, compared to competition	Overall, compared to competition Not applicable	Overall, compared to competition Very dissatisfied	Overall, compared to competition Dissatisfied	Overall, compared to competition Satisfied	Overall, compared to competition Very satisfied

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* 3. How likely are you to recommend Eddyfi Technologies to others?

Very unlikely

Unlikely

Likely

Very likely

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* 4. On a scale from 1 to 10, where 1 means very dissatisfied and 10 means extremely satisfied, please rate your overall satisfaction.

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* 5. Please rate your level of satisfaction regarding the product order fulfillment and overall business processes in the following areas:

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Order acknowledgement	Order acknowledgement Not applicable	Order acknowledgement Very dissatisfied	Order acknowledgement Dissatisfied	Order acknowledgement Satisfied	Order acknowledgement Very satisfied
Communication during the sales process	Communication during the sales process Not applicable	Communication during the sales process Very dissatisfied	Communication during the sales process Dissatisfied	Communication during the sales process Satisfied	Communication during the sales process Very satisfied
Delivery time	Delivery time Not applicable	Delivery time Very dissatisfied	Delivery time Dissatisfied	Delivery time Satisfied	Delivery time Very satisfied
Order completeness (vs. order acknowledgement)	Order completeness (vs. order acknowledgement) Not applicable	Order completeness (vs. order acknowledgement) Very dissatisfied	Order completeness (vs. order acknowledgement) Dissatisfied	Order completeness (vs. order acknowledgement) Satisfied	Order completeness (vs. order acknowledgement) Very satisfied
Shipment packaging	Shipment packaging Not applicable	Shipment packaging Very dissatisfied	Shipment packaging Dissatisfied	Shipment packaging Satisfied	Shipment packaging Very satisfied
Shipping documents (packing slip, commercial invoice, etc.)	Shipping documents (packing slip, commercial invoice, etc.) Not applicable	Shipping documents (packing slip, commercial invoice, etc.) Very dissatisfied	Shipping documents (packing slip, commercial invoice, etc.) Dissatisfied	Shipping documents (packing slip, commercial invoice, etc.) Satisfied	Shipping documents (packing slip, commercial invoice, etc.) Very satisfied
Product documentation (instructions, certificates, manuals, etc.)	Product documentation (instructions, certificates, manuals, etc.) Not applicable	Product documentation (instructions, certificates, manuals, etc.) Very dissatisfied	Product documentation (instructions, certificates, manuals, etc.) Dissatisfied	Product documentation (instructions, certificates, manuals, etc.) Satisfied	Product documentation (instructions, certificates, manuals, etc.) Very satisfied
Invoicing and payment information	Invoicing and payment information Not applicable	Invoicing and payment information Very dissatisfied	Invoicing and payment information Dissatisfied	Invoicing and payment information Satisfied	Invoicing and payment information Very satisfied

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* 6. Please provide us with any suggestions or potential improvements that you believe should be made to our sales cycle, technical support services or order fulfillment process:

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* 7. How would you rate your level of satisfaction regarding the following aspects of our products (hardware and software)?

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Design & ergonomics	Design & ergonomics Not applicable	Design & ergonomics Very dissatisfied	Design & ergonomics Dissatisfied	Design & ergonomics Satisfied	Design & ergonomics Very satisfied
Innovative features	Innovative features Not applicable	Innovative features Very dissatisfied	Innovative features Dissatisfied	Innovative features Satisfied	Innovative features Very satisfied
Ease of use	Ease of use Not applicable	Ease of use Very dissatisfied	Ease of use Dissatisfied	Ease of use Satisfied	Ease of use Very satisfied
Reliability	Reliability Not applicable	Reliability Very dissatisfied	Reliability Dissatisfied	Reliability Satisfied	Reliability Very satisfied
Fit for purpose	Fit for purpose Not applicable	Fit for purpose Very dissatisfied	Fit for purpose Dissatisfied	Fit for purpose Satisfied	Fit for purpose Very satisfied
Value for money	Value for money Not applicable	Value for money Very dissatisfied	Value for money Dissatisfied	Value for money Satisfied	Value for money Very satisfied
Products overall, compared to competition	Products overall, compared to competition Not applicable	Products overall, compared to competition Very dissatisfied	Products overall, compared to competition Dissatisfied	Products overall, compared to competition Satisfied	Products overall, compared to competition Very satisfied

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* 8. Please rate your level of satisfaction regarding the calibration & repair experience in the following areas:

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Initial response time	Initial response time Not applicable	Initial response time Very dissatisfied	Initial response time Dissatisfied	Initial response time Satisfied	Initial response time Very satisfied
Clarity of quotation	Clarity of quotation Not applicable	Clarity of quotation Very dissatisfied	Clarity of quotation Dissatisfied	Clarity of quotation Satisfied	Clarity of quotation Very satisfied
Turnaround time	Turnaround time Not applicable	Turnaround time Very dissatisfied	Turnaround time Dissatisfied	Turnaround time Satisfied	Turnaround time Very satisfied
Technical quality	Technical quality Not applicable	Technical quality Very dissatisfied	Technical quality Dissatisfied	Technical quality Satisfied	Technical quality Very satisfied
Value for money	Value for money Not applicable	Value for money Very dissatisfied	Value for money Dissatisfied	Value for money Satisfied	Value for money Very satisfied
Overall, compared to competition	Overall, compared to competition Not applicable	Overall, compared to competition Very dissatisfied	Overall, compared to competition Dissatisfied	Overall, compared to competition Satisfied	Overall, compared to competition Very satisfied

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* 9. How would you rate your level of satisfaction regarding the following aspects of our communication tools (website, brochures, etc.)?

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Accessibility of information	Accessibility of information Not applicable	Accessibility of information Very dissatisfied	Accessibility of information Dissatisfied	Accessibility of information Satisfied	Accessibility of information Very satisfied
Quality of format/design/readability	Quality of format/design/readability Not applicable	Quality of format/design/readability Very dissatisfied	Quality of format/design/readability Dissatisfied	Quality of format/design/readability Satisfied	Quality of format/design/readability Very satisfied
Communication tools, compared to competition	Communication tools, compared to competition Not applicable	Communication tools, compared to competition Very dissatisfied	Communication tools, compared to competition Dissatisfied	Communication tools, compared to competition Satisfied	Communication tools, compared to competition Very satisfied

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* 10. Please provide us with any additional comments or suggestions:

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* 11. What country are you from?

Country

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* 12. Which of the below best describes your position?

User

Management

Procurement

Other (please specify)

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* 13. If you wish to be contacted following this survey, please leave us your email address:

Email Address

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* 14. We're always looking for opportunities to promote our clients' success with Eddyfi Technologies' Inuktun equipment. Would you be interested in co-promoting a potential blog or newsletter story? *Note: Previous question must be filled out if "Yes"

Yes