Order acknowledgement
Order acknowledgement Not applicable
Order acknowledgement Very dissatisfied
Order acknowledgement Dissatisfied
Order acknowledgement Satisfied
Order acknowledgement Very satisfied
Communication during the sales process
Communication during the sales process Not applicable
Communication during the sales process Very dissatisfied
Communication during the sales process Dissatisfied
Communication during the sales process Satisfied
Communication during the sales process Very satisfied
Delivery time
Delivery time Not applicable
Delivery time Very dissatisfied
Delivery time Dissatisfied
Delivery time Satisfied
Delivery time Very satisfied
Order completeness (vs. order acknowledgement)
Order completeness (vs. order acknowledgement) Not applicable
Order completeness (vs. order acknowledgement) Very dissatisfied
Order completeness (vs. order acknowledgement) Dissatisfied
Order completeness (vs. order acknowledgement) Satisfied
Order completeness (vs. order acknowledgement) Very satisfied
Shipment packaging
Shipment packaging Not applicable
Shipment packaging Very dissatisfied
Shipment packaging Dissatisfied
Shipment packaging Satisfied
Shipment packaging Very satisfied
Shipping documents (packing slip, commercial invoice, etc.)
Shipping documents (packing slip, commercial invoice, etc.) Not applicable
Shipping documents (packing slip, commercial invoice, etc.) Very dissatisfied
Shipping documents (packing slip, commercial invoice, etc.) Dissatisfied
Shipping documents (packing slip, commercial invoice, etc.) Satisfied
Shipping documents (packing slip, commercial invoice, etc.) Very satisfied
Product documentation (instructions, certificates, manuals, etc.)
Product documentation (instructions, certificates, manuals, etc.) Not applicable
Product documentation (instructions, certificates, manuals, etc.) Very dissatisfied
Product documentation (instructions, certificates, manuals, etc.) Dissatisfied
Product documentation (instructions, certificates, manuals, etc.) Satisfied
Product documentation (instructions, certificates, manuals, etc.) Very satisfied
Invoicing and payment information
Invoicing and payment information Not applicable
Invoicing and payment information Very dissatisfied
Invoicing and payment information Dissatisfied
Invoicing and payment information Satisfied
Invoicing and payment information Very satisfied