Customer Satisfaction Survey * 1. How likely is it that you would recommend infoRouter to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 * 2. Overall, how satisfied or dissatisfied are you with infoRouter? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied * 3. Which of the following words would you use to describe infoRouter? Select all that apply. Solves important issues in day to day operations High quality Useful Good value for money Very easy to use Overpriced Difficult to learn and use Ineffective * 4. How well does infoRouter meet your needs? Extremely well Very well Somewhat well Not so well Not at all well * 5. How would you rate the quality of infoRouter from a usability standpoint? Very easy to use Somewhat easy to use Complicated and difficult to use Which functions of infoRouter do you find difficult to use? * 6. How responsive have we been to your support requests? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive * 7. How long have you been a customer of our company? Less than six months Six months to a year 1 - 2 years 3 or more years I am not yet a customer * 8. What would you like us to work on next? User Interface Workflow features Records Management features Portal improvements Additional API methods Other (please specify) * 9. Does infoRouter provide all the features you need? Yes. I am satisfied with the current feature set. No. I need more features to be more effective. If your answer is no, please explain: * 10. Do you have any other comments, questions, or concerns? Done
