Customer Satisfaction Survey

* 1. How likely is it that you would recommend infoRouter to a friend or colleague?

Not at all likely

Extremely likely

Not at all likely - 0

Extremely likely - 10

* 2. Overall, how satisfied or dissatisfied are you with infoRouter?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

* 3. Which of the following words would you use to describe infoRouter? Select all that apply.

Solves important issues in day to day operations

High quality

Useful

Good value for money

Very easy to use

Overpriced

Difficult to learn and use

Ineffective

* 4. How well does infoRouter meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

* 5. How would you rate the quality of infoRouter from a usability standpoint?

Very easy to use

Somewhat easy to use

Complicated and difficult to use

Which functions of infoRouter do you find difficult to use?

* 6. How responsive have we been to your support requests?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

* 7. How long have you been a customer of our company?

Less than six months

Six months to a year

1 - 2 years

3 or more years

I am not yet a customer

* 8. What would you like us to work on next?

User Interface

Workflow features

Records Management features

Portal improvements

Additional API methods

Other (please specify)

* 9. Does infoRouter provide all the features you need?

Yes. I am satisfied with the current feature set.

No. I need more features to be more effective.

If your answer is no, please explain: