Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend infoRouter to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with infoRouter?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe infoRouter? Select all that apply.
Solves important issues in day to day operations
High quality
Useful
Good value for money
Very easy to use
Overpriced
Difficult to learn and use
Ineffective
4.
How well does infoRouter meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of infoRouter from a usability standpoint?
Very easy to use
Somewhat easy to use
Complicated and difficult to use
Which functions of infoRouter do you find difficult to use?
6.
How responsive have we been to your support requests?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
7.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
I am not yet a customer
8.
What would you like us to work on next?
User Interface
Workflow features
Records Management features
Portal improvements
Additional API methods
Other (please specify)
9.
Does infoRouter provide all the features you need?
Yes. I am satisfied with the current feature set.
No. I need more features to be more effective.
If your answer is no, please explain:
10.
Do you have any other comments, questions, or concerns?
