This form is designed to allow you to submit an official complaint to the Instituto de Idiomas Ibiza.  It follows the process that establishes your consumer rights under EU law.  It is a formal process and will generate a formal response within the agreed deadlines of the EU law.

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* 1. Please describe exactly the issue in which you want to complain in as much detail as possible

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* 2. Please give us your contact details

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* 3. Use this box if you want to give us more information from Question 1

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* 4. Please describe exactly what you did to notify the Instituto de Idiomas Ibiza of your issue

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* 5. Please describe to whom and how you informed us?

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* 6. When exactly did the issue occur? When did you inform us?

Date and time of issue
Date and time you informed us

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* 7. In your opinion, what was the Instituto de Idiomas' response to your concern, and why was it not, in your opinion, satisfactory?

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* 8. What in your opinion would be a satisfactory resolution?

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* 9. Thank you very much for completing this form.  Your complaint will go to the Director General of the Instituto de Idiomas Ibiza who will send you a written response within 14 days.  This process and any response in no way interferes with you statutory rights, nor your rights to elevate your response to the Balearic Islands official complaints form that is available at reception.

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