IDEA EDI & Managed Services Survey

Your insights will help us understand existing market needs and how we can best provide support. Thank you in advance for your time!

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* 1. How does your company currently handle EDI and business transaction management?

In-house team

Outsourced to a third-party provider

Combination of in-house and third-party support

We are not currently using EDI

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* 2. If your company is not currently using EDI, what is the primary reason?

High cost of implementation

Lack of demand from partners

Limited internal resources

Uncertainty about its benefits

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* 3. What are the biggest challenges your company faces with your current EDI setup or business transaction management? (Select all that apply)

Data accuracy and quality

Integration with existing systems

Onboarding new trading partners

Manual processes and inefficiencies

High operational costs

Lack of visibility into transactions

Other (please specify)

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* 4. How important are the following factors when evaluating EDI VAN or Managed Services solutions?
(Rate each on a scale of 1 to 5, where 1 = Not Important, 5 = Very Important)

	1. Not Important		3. Neutral		5. Very Important
Ease of integration	Ease of integration 1. Not Important	Ease of integration	Ease of integration 3. Neutral	Ease of integration	Ease of integration 5. Very Important
Cost savings	Cost savings 1. Not Important	Cost savings	Cost savings 3. Neutral	Cost savings	Cost savings 5. Very Important
Automation of manual processes	Automation of manual processes 1. Not Important	Automation of manual processes	Automation of manual processes 3. Neutral	Automation of manual processes	Automation of manual processes 5. Very Important
Scalability and flexibility	Scalability and flexibility 1. Not Important	Scalability and flexibility	Scalability and flexibility 3. Neutral	Scalability and flexibility	Scalability and flexibility 5. Very Important
Customer support and service	Customer support and service 1. Not Important	Customer support and service	Customer support and service 3. Neutral	Customer support and service	Customer support and service 5. Very Important
Security and compliance	Security and compliance 1. Not Important	Security and compliance	Security and compliance 3. Neutral	Security and compliance	Security and compliance 5. Very Important

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* 5. Are you currently evaluating (or planning to evaluate in the next 6 months) an EDI VAN provider?

Yes

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* 6. When does your contract with your current EDI VAN provider expire?

<3 months

3-6 months

6-9 months

>9 months

N/A

Other (please specify)

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* 7. What would be your number one reason for switching to a new EDI VAN provider?

Better pricing

Improved features and capabilities

Enhanced support and customer service

Greater flexibility and customization

Recommendations from industry peers

Other (please specify)

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* 8. Are you currently evaluating (or planning to evaluate in the next 6 months) a Managed Services provider?

Yes

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* 9. What would be your number one reason for switching to a new Managed Services provider?

Better Service Quality and Support (e.g., faster response times, 24/7 support, more personalized service)

Cost Savings or Better Value (e.g., lower fees, more services for the same cost, better ROI)

Access to Advanced Technology or Expertise (e.g., innovative solutions, specialized industry knowledge, enhanced cybersecurity)

Dissatisfaction with Current Provider (e.g., unresolved issues, poor communication, lack of reliability)

Other (please specify)

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* 10. Which of the following EDI capabilities are most critical for your business? (Select up to 3)

Real-time transaction visibility

Seamless integration with ERP systems

Automated partner onboarding

Support for multiple document types (i.e., invoices, purchase orders)

Data validation and error resolution

Reporting and analytics

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* 11. What is your typical timeline for making a decision on implementing new technology solutions?

Within 3 months

3-6 months

6-12 months

Over a year

No specific timeline

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* 12. Would you be interested in a complimentary consultation to explore how our EDI and Managed Services can address your challenges?

Yes, please contact me

Maybe, I’d like more information

No, not at this time

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* 13. Contact Information

Name

Company

Phone Number

Email Address

IDEA EDI & Managed Services Survey

Question Title

* 1. How does your company currently handle EDI and business transaction management?

Question Title

* 2. If your company is not currently using EDI, what is the primary reason?

Question Title

* 3. What are the biggest challenges your company faces with your current EDI setup or business transaction management? (Select all that apply)

Question Title

* 4. How important are the following factors when evaluating EDI VAN or Managed Services solutions?(Rate each on a scale of 1 to 5, where 1 = Not Important, 5 = Very Important)

Question Title

* 5. Are you currently evaluating (or planning to evaluate in the next 6 months) an EDI VAN provider?

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* 6. When does your contract with your current EDI VAN provider expire?

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* 7. What would be your number one reason for switching to a new EDI VAN provider?

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* 8. Are you currently evaluating (or planning to evaluate in the next 6 months) a Managed Services provider?

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* 9. What would be your number one reason for switching to a new Managed Services provider?

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* 10. Which of the following EDI capabilities are most critical for your business? (Select up to 3)

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* 11. What is your typical timeline for making a decision on implementing new technology solutions?

Question Title

* 12. Would you be interested in a complimentary consultation to explore how our EDI and Managed Services can address your challenges?

Question Title

* 13. Contact Information

* 4. How important are the following factors when evaluating EDI VAN or Managed Services solutions?
(Rate each on a scale of 1 to 5, where 1 = Not Important, 5 = Very Important)