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IDEA EDI & Managed Services Survey
Your insights will help us understand existing market needs and how we can best provide support. Thank you in advance for your time!
1.
How does your company currently handle EDI and business transaction management?
In-house team
Outsourced to a third-party provider
Combination of in-house and third-party support
We are not currently using EDI
2.
If your company is not currently using EDI, what is the
primary
reason?
High cost of implementation
Lack of demand from partners
Limited internal resources
Uncertainty about its benefits
3.
What are the biggest challenges your company faces with your current EDI setup or business transaction management? (Select all that apply)
Data accuracy and quality
Integration with existing systems
Onboarding new trading partners
Manual processes and inefficiencies
High operational costs
Lack of visibility into transactions
Other (please specify)
4.
How important are the following factors when evaluating EDI VAN or Managed Services solutions?
(Rate each on a scale of 1 to 5, where 1 = Not Important, 5 = Very Important)
1. Not Important
3. Neutral
5. Very Important
Ease of integration
1. Not Important
3. Neutral
5. Very Important
Cost savings
1. Not Important
3. Neutral
5. Very Important
Automation of manual processes
1. Not Important
3. Neutral
5. Very Important
Scalability and flexibility
1. Not Important
3. Neutral
5. Very Important
Customer support and service
1. Not Important
3. Neutral
5. Very Important
Security and compliance
1. Not Important
3. Neutral
5. Very Important
5.
Are you currently evaluating (or planning to evaluate in the next 6 months) an EDI VAN provider?
Yes
No
6.
When does your contract with your current EDI VAN provider expire?
<3 months
3-6 months
6-9 months
>9 months
N/A
Other (please specify)
7.
What would be your
number one reason
for switching to a new EDI VAN provider?
Better pricing
Improved features and capabilities
Enhanced support and customer service
Greater flexibility and customization
Recommendations from industry peers
Other (please specify)
8.
Are you currently evaluating (or planning to evaluate in the next 6 months) a Managed Services provider?
Yes
No
9.
What would be your
number one reason
for switching to a new Managed Services provider?
Better Service Quality and Support (e.g., faster response times, 24/7 support, more personalized service)
Cost Savings or Better Value (e.g., lower fees, more services for the same cost, better ROI)
Access to Advanced Technology or Expertise (e.g., innovative solutions, specialized industry knowledge, enhanced cybersecurity)
Dissatisfaction with Current Provider (e.g., unresolved issues, poor communication, lack of reliability)
Other (please specify)
10.
Which of the following EDI capabilities are most critical for your business? (Select up to 3)
Real-time transaction visibility
Seamless integration with ERP systems
Automated partner onboarding
Support for multiple document types (i.e., invoices, purchase orders)
Data validation and error resolution
Reporting and analytics
11.
What is your typical timeline for making a decision on implementing new technology solutions?
Within 3 months
3-6 months
6-12 months
Over a year
No specific timeline
12.
Would you be interested in a complimentary consultation to explore how our EDI and Managed Services can address your challenges?
Yes, please contact me
Maybe, I’d like more information
No, not at this time
*
13.
Contact Information
(Required.)
Name
Company
Phone Number
Email Address
