* 1. I had an easy time getting through to the office by phone.

* 2. When I called the office, my call was handled promptly and courteously. 

* 3. My appointment was made within a reasonable time frame.

* 4. The receptionist was friendly and helpful.

* 5. The reception area was clean and comfortable.

* 6. The length of time I waited in the reception area was reasonable.

* 7. The nursing staff was friendly and courteous.

* 8. The length of time I waited in the exam room was reasonable.

* 9. I was allowed adequate time with the physician.

* 10. I felt comfortable making comments and asking questions of the physician.

* 11. The physician was willing to listen to my concerns and answer my questions.

* 12. The physician explained things in a way I could understand.

* 13. I received information about lab results promptly.

* 14. The person who handled my bill was helpful and treated me with respect.

* 15. The person at checkout was helpful and treated me with respect.

* 16. I would recommend this physician to my friends.

* 17. I would recommend this practice to my friends.

* 18. I am pleased with the overall quality of care I received.

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