The City is committed to providing high quality and responsive customer service. As part of that commitment, the City regularly explores opportunities to better serve the public. In order to measure how we are doing, your participation is requested in this customer satisfaction survey to provide the City with feedback on your customer experience. Feedback received will be used to determine areas in which the City is performing well and those areas in which there is room for improvement.

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* 1. What type of business did you conduct with the City?

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* 2. I am a (Please mark all that apply)

Please rate the following as they pertain to your transaction:

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* 3. Staff Courtesy

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* 4. Staff Knowledge

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* 5. Staff Professionalism

Please rate the following statements based on your transaction experience:

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* 6. My questions were addressed promptly

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* 7. City staff were attentive to my needs

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* 8. The transaction was completed efficiently

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* 9. The transaction area was aesthetically pleasing

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* 10. City staff communicated clearly

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* 11. On a scale from 1-10 (1 poor, 5 neutral, and 10 excellent), please rate your overall experience:

1 10
i We adjusted the number you entered based on the slider’s scale.

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* 12. Was there anything we could improve upon to provide a better customer experience?

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* 13. If you'd like to discuss your experience with the City, please provide your name and phone number (optional):

Should you wish to discuss any questions or concerns, please contact City Manager Ghida Neukirch at: 847.926.1000 or gneukirch@cityhpil.com. Thank you for taking the time to complete this survey and sharing your valued opinion!

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