SurveyMonkey Powered Online Survey

Homecare Service User Experience Survey

St Patrick’s Mental Health Services aims to provide the highest quality of mental health care, to promote mental health and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of our homecare and extended therapeutic leave services.

We would be grateful if you could take a couple of minutes to complete this survey. The survey does not identify you and all information provided will be treated as confidential.

The responses to this survey will be reviewed and help us to improve the services we offer and develop the services we offer.

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* 1. Do you identify as:

Male

Female

Other

Prefer not to say

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* 2. Your age range (years):

Under 25

26-30

31-40

41-50

51-60

61-70

71-80

Over 80

Prefer not to say

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* 3. What province do you live in?

Connacht

Leinster

Munster

Ulster

Prefer not to say

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* 4. Which of the following services did you avail of?

Extended therapeutic leave (this is where you were an inpatient in hospital for a while and continued your care and treatment at home)

Homecare service (this is where you did not come into hospital as an inpatient and received all your care and treatment at home through remote access)

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* 5. How did you remotely access our services?

Phone call only

Video call only

Both phone and video calls

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* 6. If you needed support to access your appointment remotely, did you contact the Service User IT Support (SUITS) service?

Yes

Needed support but did not know about the service

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* 7. If you did contact the SUITS service, on a scale of 1 to 10, how would you rate the support they provided where 1 is poor and 10 is excellent

1 = Poor

5 = Good

10 = Excellent

1 = Poor

5 = Good

10 = Excellent

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* 8. Tell us about your experience of using phone and video calls to access our services

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree	Not Applicable
a) It was clearly explained to me how I would access the services provided as part of the homecare service	a) It was clearly explained to me how I would access the services provided as part of the homecare service Strongly Agree	a) It was clearly explained to me how I would access the services provided as part of the homecare service Agree	a) It was clearly explained to me how I would access the services provided as part of the homecare service Neither Agree or disagree	a) It was clearly explained to me how I would access the services provided as part of the homecare service Disagree	a) It was clearly explained to me how I would access the services provided as part of the homecare service Strongly Disagree	a) It was clearly explained to me how I would access the services provided as part of the homecare service Not Applicable
b) I found it was easy to access my care and treatment by video communications or phone	b) I found it was easy to access my care and treatment by video communications or phone Strongly Agree	b) I found it was easy to access my care and treatment by video communications or phone Agree	b) I found it was easy to access my care and treatment by video communications or phone Neither Agree or disagree	b) I found it was easy to access my care and treatment by video communications or phone Disagree	b) I found it was easy to access my care and treatment by video communications or phone Strongly Disagree	b) I found it was easy to access my care and treatment by video communications or phone Not Applicable
c) The quality of sound on phone calls or video calls was generally good	c) The quality of sound on phone calls or video calls was generally good Strongly Agree	c) The quality of sound on phone calls or video calls was generally good Agree	c) The quality of sound on phone calls or video calls was generally good Neither Agree or disagree	c) The quality of sound on phone calls or video calls was generally good Disagree	c) The quality of sound on phone calls or video calls was generally good Strongly Disagree	c) The quality of sound on phone calls or video calls was generally good Not Applicable
d) The quality of video was generally good	d) The quality of video was generally good Strongly Agree	d) The quality of video was generally good Agree	d) The quality of video was generally good Neither Agree or disagree	d) The quality of video was generally good Disagree	d) The quality of video was generally good Strongly Disagree	d) The quality of video was generally good Not Applicable
e) The internet connection was generally good	e) The internet connection was generally good Strongly Agree	e) The internet connection was generally good Agree	e) The internet connection was generally good Neither Agree or disagree	e) The internet connection was generally good Disagree	e) The internet connection was generally good Strongly Disagree	e) The internet connection was generally good Not Applicable
f) I found using technology to access services to be convenient	f) I found using technology to access services to be convenient Strongly Agree	f) I found using technology to access services to be convenient Agree	f) I found using technology to access services to be convenient Neither Agree or disagree	f) I found using technology to access services to be convenient Disagree	f) I found using technology to access services to be convenient Strongly Disagree	f) I found using technology to access services to be convenient Not Applicable
g) I felt using technology did not negatively impact on my care and treatment	g) I felt using technology did not negatively impact on my care and treatment Strongly Agree	g) I felt using technology did not negatively impact on my care and treatment Agree	g) I felt using technology did not negatively impact on my care and treatment Neither Agree or disagree	g) I felt using technology did not negatively impact on my care and treatment Disagree	g) I felt using technology did not negatively impact on my care and treatment Strongly Disagree	g) I felt using technology did not negatively impact on my care and treatment Not Applicable
h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Strongly Agree	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Agree	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Neither Agree or disagree	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Disagree	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Strongly Disagree	h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed Not Applicable
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Strongly Agree	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Agree	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Neither Agree or disagree	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Disagree	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Strongly Disagree	i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family Not Applicable

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* 9. Tell us about your experience of how the hospital staff looked after you while receiving our homecare service

	Poor	Good	Excellent	Not applicable
a) Nursing staff	a) Nursing staff Poor	a) Nursing staff Good	a) Nursing staff Excellent	a) Nursing staff Not applicable
b) Consultant Psychiatrist	b) Consultant Psychiatrist Poor	b) Consultant Psychiatrist Good	b) Consultant Psychiatrist Excellent	b) Consultant Psychiatrist Not applicable
c) Registrar	c) Registrar Poor	c) Registrar Good	c) Registrar Excellent	c) Registrar Not applicable
d) Key Worker	d) Key Worker Poor	d) Key Worker Good	d) Key Worker Excellent	d) Key Worker Not applicable
e) Psychologist	e) Psychologist Poor	e) Psychologist Good	e) Psychologist Excellent	e) Psychologist Not applicable
f) Occupational Therapist	f) Occupational Therapist Poor	f) Occupational Therapist Good	f) Occupational Therapist Excellent	f) Occupational Therapist Not applicable
g) Social Worker	g) Social Worker Poor	g) Social Worker Good	g) Social Worker Excellent	g) Social Worker Not applicable
h) Pharmacist	h) Pharmacist Poor	h) Pharmacist Good	h) Pharmacist Excellent	h) Pharmacist Not applicable
i) Healthcare Assistants	i) Healthcare Assistants Poor	i) Healthcare Assistants Good	i) Healthcare Assistants Excellent	i) Healthcare Assistants Not applicable
k) Other (eg. Counsellor, therapist etc.)	k) Other (eg. Counsellor, therapist etc.) Poor	k) Other (eg. Counsellor, therapist etc.) Good	k) Other (eg. Counsellor, therapist etc.) Excellent	k) Other (eg. Counsellor, therapist etc.) Not applicable

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* 10. Overall, can you tell us about how using technology impacted on the following:

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team	a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team Strongly Agree	a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team Agree	a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team Neither Agree or disagree	a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team Disagree	a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team Strongly Disagree
b) I felt using video and/or telephone calls did not stop me from feeling understood by my team	b) I felt using video and/or telephone calls did not stop me from feeling understood by my team Strongly Agree	b) I felt using video and/or telephone calls did not stop me from feeling understood by my team Agree	b) I felt using video and/or telephone calls did not stop me from feeling understood by my team Neither Agree or disagree	b) I felt using video and/or telephone calls did not stop me from feeling understood by my team Disagree	b) I felt using video and/or telephone calls did not stop me from feeling understood by my team Strongly Disagree
c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team	c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team Strongly Agree	c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team Agree	c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team Neither Agree or disagree	c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team Disagree	c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team Strongly Disagree
d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication	d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication Strongly Agree	d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication Agree	d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication Neither Agree or disagree	d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication Disagree	d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication Strongly Disagree
e) I had access to my medication	e) I had access to my medication Strongly Agree	e) I had access to my medication Agree	e) I had access to my medication Neither Agree or disagree	e) I had access to my medication Disagree	e) I had access to my medication Strongly Disagree
f) I received regular calls from my consultant	f) I received regular calls from my consultant Strongly Agree	f) I received regular calls from my consultant Agree	f) I received regular calls from my consultant Neither Agree or disagree	f) I received regular calls from my consultant Disagree	f) I received regular calls from my consultant Strongly Disagree
g) I received regular calls from nursing staff	g) I received regular calls from nursing staff Strongly Agree	g) I received regular calls from nursing staff Agree	g) I received regular calls from nursing staff Neither Agree or disagree	g) I received regular calls from nursing staff Disagree	g) I received regular calls from nursing staff Strongly Disagree
h) I received regular calls from my key worker	h) I received regular calls from my key worker Strongly Agree	h) I received regular calls from my key worker Agree	h) I received regular calls from my key worker Neither Agree or disagree	h) I received regular calls from my key worker Disagree	h) I received regular calls from my key worker Strongly Disagree
i) I felt any issues I had were understood by my team	i) I felt any issues I had were understood by my team Strongly Agree	i) I felt any issues I had were understood by my team Agree	i) I felt any issues I had were understood by my team Neither Agree or disagree	i) I felt any issues I had were understood by my team Disagree	i) I felt any issues I had were understood by my team Strongly Disagree
j) I felt any issues I had were addressed by my team	j) I felt any issues I had were addressed by my team Strongly Agree	j) I felt any issues I had were addressed by my team Agree	j) I felt any issues I had were addressed by my team Neither Agree or disagree	j) I felt any issues I had were addressed by my team Disagree	j) I felt any issues I had were addressed by my team Strongly Disagree

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* 11. Please tell us about your experience of completing your homecare treatment

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) I was given notice of my discharge	a) I was given notice of my discharge Strongly Agree	a) I was given notice of my discharge Agree	a) I was given notice of my discharge Neither Agree or disagree	a) I was given notice of my discharge Disagree	a) I was given notice of my discharge Strongly Disagree
b) I felt ready to go home	b) I felt ready to go home Strongly Agree	b) I felt ready to go home Agree	b) I felt ready to go home Neither Agree or disagree	b) I felt ready to go home Disagree	b) I felt ready to go home Strongly Disagree
c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Strongly Agree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Agree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Neither Agree or disagree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Disagree	c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service Strongly Disagree
d) I was provided with details about the St Patrick's day services available	d) I was provided with details about the St Patrick's day services available Strongly Agree	d) I was provided with details about the St Patrick's day services available Agree	d) I was provided with details about the St Patrick's day services available Neither Agree or disagree	d) I was provided with details about the St Patrick's day services available Disagree	d) I was provided with details about the St Patrick's day services available Strongly Disagree
e) I was provided with details of my follow-up appointments	e) I was provided with details of my follow-up appointments Strongly Agree	e) I was provided with details of my follow-up appointments Agree	e) I was provided with details of my follow-up appointments Neither Agree or disagree	e) I was provided with details of my follow-up appointments Disagree	e) I was provided with details of my follow-up appointments Strongly Disagree
f) I know what to do in the event of a further mental health crisis	f) I know what to do in the event of a further mental health crisis Strongly Agree	f) I know what to do in the event of a further mental health crisis Agree	f) I know what to do in the event of a further mental health crisis Neither Agree or disagree	f) I know what to do in the event of a further mental health crisis Disagree	f) I know what to do in the event of a further mental health crisis Strongly Disagree

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* 12. Tell us about your experience of stigma having completed your homecare treatment

	Strongly Agree	Agree	Neither Agree or disagree	Disagree	Strongly Disagree
a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Strongly Agree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Agree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Neither Agree or disagree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Disagree	a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were Strongly Disagree
b) I will tell people that I was admitted to St Patrick's Mental Health Services	b) I will tell people that I was admitted to St Patrick's Mental Health Services Strongly Agree	b) I will tell people that I was admitted to St Patrick's Mental Health Services Agree	b) I will tell people that I was admitted to St Patrick's Mental Health Services Neither Agree or disagree	b) I will tell people that I was admitted to St Patrick's Mental Health Services Disagree	b) I will tell people that I was admitted to St Patrick's Mental Health Services Strongly Disagree
c) I would recommend St Patrick's Mental Health Services to others	c) I would recommend St Patrick's Mental Health Services to others Strongly Agree	c) I would recommend St Patrick's Mental Health Services to others Agree	c) I would recommend St Patrick's Mental Health Services to others Neither Agree or disagree	c) I would recommend St Patrick's Mental Health Services to others Disagree	c) I would recommend St Patrick's Mental Health Services to others Strongly Disagree

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* 13. On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent

1 _ Poor

5 = Good

10 = Excellent

1 _ Poor

5 = Good

10 = Excellent

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* 14. On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent

1 = Poor

5 = Good

10 + Excellent

1 = Poor

5 = Good

10 + Excellent

Homecare Service User Experience Survey

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. Which of the following services did you avail of?

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* 5. How did you remotely access our services?

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* 6. If you needed support to access your appointment remotely, did you contact the Service User IT Support (SUITS) service?

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* 7. If you did contact the SUITS service, on a scale of 1 to 10, how would you rate the support they provided where 1 is poor and 10 is excellent

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* 8. Tell us about your experience of using phone and video calls to access our services

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* 9. Tell us about your experience of how the hospital staff looked after you while receiving our homecare service

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* 10. Overall, can you tell us about how using technology impacted on the following:

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* 11. Please tell us about your experience of completing your homecare treatment

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* 12. Tell us about your experience of stigma having completed your homecare treatment

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* 13. On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent

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* 14. On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent

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* 15. Is there any additional feedback you would like to share with us about your experience of our homecare service?