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Home Inspector Customer Feedback Survey
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1.
Are you a home buyer, home seller or a housing industry professional (i.e., Realtor or Builder)?
(Required.)
Home Buyer
Home Seller
Realtor
Builder
Other
Other (please specify)
2.
How did you begin your most recent search for a home inspector?
Recommended by real estate agent
Recommended by friend
Previous experience with inspector
Internet advertising
Other (please specify)
3.
Which sources of information did you find most helpful during your search for a home inspector? (check all that apply)
Real estate agents
Home Inspector websites (individual)
Home Inspector Associations
Angies List & similar reviews
Better Business Bureau, Chamber of Commerce, etc.
State Licensing Board website
Personal recommendations
Other (please specify)
4.
Did you ask to see a sample report before deciding which home inspector to hire?
Yes
No
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5.
Did the home inspector explain his contract and have you sign it before conducting the inspection of the property?
(Required.)
Yes, he was very thorough and I understood the terms of the agreement/contract.
Somewhat, but very quickly and I did not understand the limitations.
No, I accepted the contract electronically by email
Not Applicable, I did not sign a contract
Other (please specify)
6.
Have you read or seen the NCHILB Standards of Practice that govern home inspections in North Carolina?
Yes
No
If "Yes" how did you obtain a copy?
7.
Did you verify if the inspector had insurance prior to the inspection? (check all that apply)
General Liability
Worker's Compensation
Errors & Omissions (Professional Liability)
Did not verify insurance
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8.
How much time did the inspector spend inspecting the house?
(Required.)
# hours for on-site inspection (i.e. 3)
