Certificate Course in Hoist Dashboard - Test

You have arrived at the last stage of the Certificate Course in Hoist Dashboard.

Take this short test to receive the certificate confirming your mastery of this remarkable hotel management tool.

If you want to view the class recordings before taking the test, visit this page: https://tinyurl.com/y5r7v9y8

Let's go!

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* 1. Which of the following is the URL to login to Hoist Dashboard?

https://www.login.hoisthospitality.com

https://www.hoistgroup.com/hospitality-solutions/hoist-dashboard/

https://dashboard.hoisthospitality.com

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* 2. The Widget - Network Device Status allows user to:

Evaluate the internet download speed in your property

Check number of malfunctioning devices (that require technical intervention)

Check number of unavailable TV and Radio Channels (that require technical intervention)

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* 3. What insights does the TV Usage Report give?

User can see Netflix history of any hotel guest

User can see how much time hotel guest spent browsing hotel TV menu

User can see most watched TV channels in the hotel of his/hers competitor

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* 4. Can you monitor the status of any IP device in your hotel through the Hoist Dashboard?

Yes - if the device is connected to Hoist network

Yes – regardless of the network it is connected to

No – Hoist Dashboard cannot monitor device status

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* 5. Where can you see the name of the person who created a support ticket?

Through the 'Incident and Service Request' report

Through the 'Current Ticket Status' Widget drill-down function

All of the above

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* 6. How does Sentiment Analysis work in Hoist Dashboard?

It uses survey responses gathered from hotel guests

It has in-built artificial intelligence that analyzes emotions using face recognition to monitor guests during their stay

It uses in-built artificial intelligence that determines the emotional tone behind a series of words in the reviews

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* 7. You can drilldown the Review Widget and filter it by:

Sentiment
Source
Guest Type
Service

Time and date
Sentiment
Language
Source

Time and date
Country
Source
Service

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* 8. What is the benefit of the Current Client Devices Widget?

You can analyze network usage and device types that hotel guests are logging in with

You can locate guest devices; You can see how many of them are connected to the network

All of the above

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* 9. Which Hoist Dashboard Widgets can help you get the best view of your guests' TV preferences? Select all that apply.

TV/Radio channel usage

Cast to TV usage

VoD usage

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* 10. We hope you enjoyed the Certificate Course in Hoist Dashboard. If you would like to leave us some feedback, please use the space below:

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* 11. Please leave your details:

Full Name

Hotel Name

Email Address (Your certificate will be emailed to this address)