HIRTA Rider Survey 2026

Thank you for taking the time to share your experience with HIRTA. Your feedback helps us understand how our service impacts riders and where we can improve. Your responses may be used to help HIRTA improve services, demonstrate the impact of public transportation, and support future funding opportunities.

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1. What is your name?
You may leave this blank if you would like to remain anonymous.

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2. What county do you live in?

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3. Has using HIRTA improved your ability to access the services and activities you need?

Yes

If no, please tell us why.

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4. What has HIRTA helped you access? Select all that apply.

Medical appointments

Pharmacy

Grocery stores

Work or job-related activities

School or education

Social or community activities

Family and friends

Shopping or other errands

Government or social services

Religious services

Recreation or entertainment

Other

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5. Has using HIRTA improved your quality of life?

Yes

Please tell us how HIRTA has made a difference in your daily life, independence, health, work, relationships, or ability to participate in your community.

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6. How would you rate your experience with HIRTA's scheduling team?

	Very poor	Poor	Average	Good	Excellent
Courtesy and friendliness	Courtesy and friendliness Very poor	Courtesy and friendliness Poor	Courtesy and friendliness Average	Courtesy and friendliness Good	Courtesy and friendliness Excellent
Helpfulness	Helpfulness Very poor	Helpfulness Poor	Helpfulness Average	Helpfulness Good	Helpfulness Excellent
Ability to answer my questions	Ability to answer my questions Very poor	Ability to answer my questions Poor	Ability to answer my questions Average	Ability to answer my questions Good	Ability to answer my questions Excellent
Communication	Communication Very poor	Communication Poor	Communication Average	Communication Good	Communication Excellent
Overall experience	Overall experience Very poor	Overall experience Poor	Overall experience Average	Overall experience Good	Overall experience Excellent

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7. Is there anything you would like to recognize or share about your experience with HIRTA's scheduling team?

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8. How would you rate your experience with HIRTA drivers?

	Very poor	Poor	Fair	Good	Excellent
Courtesy and friendliness	Courtesy and friendliness Very poor	Courtesy and friendliness Poor	Courtesy and friendliness Fair	Courtesy and friendliness Good	Courtesy and friendliness Excellent
Professionalism	Professionalism Very poor	Professionalism Poor	Professionalism Fair	Professionalism Good	Professionalism Excellent
Safety	Safety Very poor	Safety Poor	Safety Fair	Safety Good	Safety Excellent
Overall experience	Overall experience Very poor	Overall experience Poor	Overall experience Fair	Overall experience Good	Overall experience Excellent

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9. Please share a story about how a HIRTA driver has helped you.
Your story may be used in HIRTA communications, reports, grant applications, or other materials to show the impact of public transportation.

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10. On a scale of 1 to 10, how would you rate HIRTA's overall service?

1 (Very poor)

10 (Excellent)

1 (Very poor)

10 (Excellent)

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11. What would you do differently or what changes would you like to see from HIRTA?

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12. Is there anything else you would like HIRTA to know about your experience?

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13. What is your race/ethnicity?
This is optional. This information is collected to help HIRTA meet reporting requirements, understand who we serve, and support current and future funding opportunities.

American Indian or Alaska Native

Asian

Black or African American

Hispanic or Latino

Native Hawaiian or Other Pacific Islander

White

Two or more races

Prefer not to answer

Other (please specify)

HIRTA Rider Survey 2026

Question Title

* 1. What is your name?You may leave this blank if you would like to remain anonymous.

Question Title

* 2. What county do you live in?

Question Title

* 3. Has using HIRTA improved your ability to access the services and activities you need?

Question Title

* 4. What has HIRTA helped you access? Select all that apply.

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* 5. Has using HIRTA improved your quality of life?

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* 6. How would you rate your experience with HIRTA's scheduling team?

Question Title

* 7. Is there anything you would like to recognize or share about your experience with HIRTA's scheduling team?

Question Title

* 8. How would you rate your experience with HIRTA drivers?

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* 9. Please share a story about how a HIRTA driver has helped you.Your story may be used in HIRTA communications, reports, grant applications, or other materials to show the impact of public transportation.

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* 10. On a scale of 1 to 10, how would you rate HIRTA's overall service?

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* 11. What would you do differently or what changes would you like to see from HIRTA?

Question Title

* 12. Is there anything else you would like HIRTA to know about your experience?

Question Title

* 13. What is your race/ethnicity?This is optional. This information is collected to help HIRTA meet reporting requirements, understand who we serve, and support current and future funding opportunities.

1. What is your name?
You may leave this blank if you would like to remain anonymous.

2. What county do you live in?

3. Has using HIRTA improved your ability to access the services and activities you need?

4. What has HIRTA helped you access? Select all that apply.

5. Has using HIRTA improved your quality of life?

6. How would you rate your experience with HIRTA's scheduling team?

7. Is there anything you would like to recognize or share about your experience with HIRTA's scheduling team?

8. How would you rate your experience with HIRTA drivers?

9. Please share a story about how a HIRTA driver has helped you.
Your story may be used in HIRTA communications, reports, grant applications, or other materials to show the impact of public transportation.

10. On a scale of 1 to 10, how would you rate HIRTA's overall service?

11. What would you do differently or what changes would you like to see from HIRTA?

12. Is there anything else you would like HIRTA to know about your experience?

13. What is your race/ethnicity?
This is optional. This information is collected to help HIRTA meet reporting requirements, understand who we serve, and support current and future funding opportunities.