HIRTA Annual Rider Survey 2025 Please take a moment to complete this survey. Your satisfaction with HIRTA's service is important to us, so we appreciate your feedback and time. Question Title * 1. What is your name and preferred method of contact?This can be left blank if you prefer to remain anonymous. Question Title * 2. In which county do you live? Boone Dallas Jasper Madison Marion Story Warren Question Title * 3. What is your race or ethnicity?This question is optional. We are using this information to understand our communities and use demographic breakdowns for funding requests. Asian Black or African American Hispanic or Latino Middle Eastern or North African Multiracial or Multiethnic Native American or Alaska Native Native Hawaiian or other Pacific Islander White Another race or ethnicity, please describe below Prefer not to say Self-describe below: Question Title * 4. On a scale of 1-10 with 10 being the best and 1 being the worst, rate the following from your experience in the last 12 months 1 2 3 4 5 6 7 8 9 10 Don't know Customer service & scheduling a trip Customer service & scheduling a trip 1 Customer service & scheduling a trip 2 Customer service & scheduling a trip 3 Customer service & scheduling a trip 4 Customer service & scheduling a trip 5 Customer service & scheduling a trip 6 Customer service & scheduling a trip 7 Customer service & scheduling a trip 8 Customer service & scheduling a trip 9 Customer service & scheduling a trip 10 Customer service & scheduling a trip Don't know HIRTA drivers HIRTA drivers 1 HIRTA drivers 2 HIRTA drivers 3 HIRTA drivers 4 HIRTA drivers 5 HIRTA drivers 6 HIRTA drivers 7 HIRTA drivers 8 HIRTA drivers 9 HIRTA drivers 10 HIRTA drivers Don't know Social Media (website/Facebook/Twitter) Social Media (website/Facebook/Twitter) 1 Social Media (website/Facebook/Twitter) 2 Social Media (website/Facebook/Twitter) 3 Social Media (website/Facebook/Twitter) 4 Social Media (website/Facebook/Twitter) 5 Social Media (website/Facebook/Twitter) 6 Social Media (website/Facebook/Twitter) 7 Social Media (website/Facebook/Twitter) 8 Social Media (website/Facebook/Twitter) 9 Social Media (website/Facebook/Twitter) 10 Social Media (website/Facebook/Twitter) Don't know Other (please specify) Question Title * 5. What is your preferred method of receiving important updates from HIRTA regarding fare adjustments, service changes, and other key information? App notifications Email Phone calls Printed materials Social media Text message Website Other (please specify) Question Title * 6. How do you prefer to share feedback with HIRTA? Community feedback forums or meetings organized by HIRTA Email In-person feedback at HIRTA facilities or events Mobile app feedback feature Online feedback form on HIRTA's website Phone call to customer service Social media messaging (e.g., Facebook, Twitter) Written feedback via mail or drop-box Other (please specify) Question Title * 7. On a scale of 1-10 with 10 being the best and 1 being the worst, how do you rate HIRTA's service overall? 1 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 8. What would you like to see HIRTA change or add to improve our service? Question Title * 9. How has HIRTA improved your quality of life? Mental and physical wellbeing Nutrition and food access Social, community, and civic activities Personal development and fulfillment Recreation and fun Relationships with others Other Question Title * 10. May we contact you for a short statement about your experience with HIRTA? Yes No Contact information Done
