High Springs Customer Service Survey

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* 1. How frequently do you visit or contact our office?

1-2 times per month

3-5 times per month

Once every 2 months

Other

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* 2. What was the reason for your visit?

Utilities

Title Work

Tag Renewal

Other (please explain)

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* 3. How do you primarily interact with our customer service representative?

Phone

In Person

E-Mail

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* 4. Please rate the quality of your experience and level of service you received from your customer service representative.

On a scale of 1-5, 1 is disappointing and 5 is exceptional

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* 5. How would you rate the knowledge of the customer service representative that helped you?

On a scale of 1-5, 1 is disappointing and 5 is exceptional

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* 6. Was your customer service representative Courteous?

Yes

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* 7. Was your customer service representative Informative?

Yes

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* 8. Was your customer service representative Prompt and Efficient?

Yes

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* 9. How would you rate the outcome of your transaction?

On a scale of 1-5, 1 is disappointing and 5 is exceptional

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* 10. How do you receive your bill?

Mail

Both

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* 11. What is your preferred method of payment?

Mail

Online

In Person

Dropbox

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* 12. Is your utility bill easy to read and understand?

Yes

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* 13. Does your water bill come on time?

Yes

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* 14. Are you aware of our lobby drop box ?

Yes

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* 15. If you answered yes to Q14, do you use the drop box?

Yes

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* 16. Do you have an irrigation meter?

Yes

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* 17. Are you aware that you can get on a payment plan if needed for your irrigation meter?

Yes

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* 18. Are you aware an irrigation meter can decrease your bill if you irrigate?

Yes

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* 19. Would you recommend our location to a friend?

Yes

Why or Why Not?

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* 20. Have you had a water issue or complaint?

Yes

If so, was there a resolution in a timely manner?

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* 21. Did you contact the office more than once to resolve your issue?

Yes

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* 22. Was the resolution to your satisfaction?

Yes

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* 23. Additional Comments

Question Title

* 24. If you wish, please tell us about yourself

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

High Springs Customer Service Survey

Question Title

* 1. How frequently do you visit or contact our office?

Question Title

* 2. What was the reason for your visit?

Question Title

* 3. How do you primarily interact with our customer service representative?

Question Title

* 4. Please rate the quality of your experience and level of service you received from your customer service representative. On a scale of 1-5, 1 is disappointing and 5 is exceptional

Question Title

* 5. How would you rate the knowledge of the customer service representative that helped you? On a scale of 1-5, 1 is disappointing and 5 is exceptional

Question Title

* 6. Was your customer service representative Courteous?

Question Title

* 7. Was your customer service representative Informative?

Question Title

* 8. Was your customer service representative Prompt and Efficient?

Question Title

* 9. How would you rate the outcome of your transaction? On a scale of 1-5, 1 is disappointing and 5 is exceptional

Question Title

* 10. How do you receive your bill?

Question Title

* 11. What is your preferred method of payment?

Question Title

* 12. Is your utility bill easy to read and understand?

Question Title

* 13. Does your water bill come on time?

Question Title

* 14. Are you aware of our lobby drop box ?

Question Title

* 15. If you answered yes to Q14, do you use the drop box?

Question Title

* 16. Do you have an irrigation meter?

Question Title

* 17. Are you aware that you can get on a payment plan if needed for your irrigation meter?

Question Title

* 18. Are you aware an irrigation meter can decrease your bill if you irrigate?

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* 19. Would you recommend our location to a friend?

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* 20. Have you had a water issue or complaint?

Question Title

* 21. Did you contact the office more than once to resolve your issue?

Question Title

* 22. Was the resolution to your satisfaction?

Question Title

* 23. Additional Comments

Question Title

* 24. If you wish, please tell us about yourself

* 4. Please rate the quality of your experience and level of service you received from your customer service representative.

On a scale of 1-5, 1 is disappointing and 5 is exceptional

* 5. How would you rate the knowledge of the customer service representative that helped you?

On a scale of 1-5, 1 is disappointing and 5 is exceptional

* 9. How would you rate the outcome of your transaction?

On a scale of 1-5, 1 is disappointing and 5 is exceptional