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HERO Survey Questionaire
*
1.
For what reason(s) did you need assistance? (mark all that apply; an answer to this question is required)
(Required.)
Flat tire
Out of fuel
Overheating
Dead battery
Mechanical problem(s)
Accident
Needed directions
Disabled in traffic
Disabled on shoulder
Needed a tow
Other (please specify)
2.
How did the HERO Operator know that you needed assistance?
HERO operator saw me
Another motorist called it in
Called 911
Called the HERO phone number
Don't know
Other (please specify)
3.
How long did you wait for assistance?
Less than 10 minutes
10-20 minutes
20-30 minutes
30-45 minutes
45-60 minutes
Over 60 minutes
4.
Was the HERO operator courteous?
Yes
No
5.
Please rate the following regarding your HERO operator
Excellent
Very Good
Good
Fair
Poor
Safety Practices
Excellent
Very Good
Good
Fair
Poor
Knowledge
Excellent
Very Good
Good
Fair
Poor
Overall
Excellent
Very Good
Good
Fair
Poor
Impression
Excellent
Very Good
Good
Fair
Poor
6.
Overall, how would you rate the HERO service?
Excellent
Very Good
Good
Fair
Poor
Excellent
Very Good
Good
Fair
Poor
7.
Additional remarks
8.
Name of HERO Operator