Exit this survey Annual Survey Please help us help you by filling out the survey completely. Question Title * 1. How likely is it that you would recommend The Copley Group to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. From the menu below, please select the building where you currently live. 127 St. Botolph Street 24 Joy Street 88 West Cedar Street 111 Park Drive 98 Queensberry Street 100 Queensberry Street 102 Queensberry Street 104 Queensberry Street 106 Queensberry Street 117 Park Drive 108 Jersey Street 112 Jersey Street 105 Queensberry Street 107 Queensberry Street 109 Queensberry Street 111 Queensberry Street 191 Park Drive 195 Park Drive 51 Queensberry Street 55 Queensberry Street 100 Jersey Street 120 Peterborough Street 124 Peterborough Street 15 Queensberry Street 16 Queensberry Street 19 Queensberry Street 20 Queensberry Street 24 Queensberry Street 28 Queensberry Street 32 Queensberry Street 36 Queensberry Street 40 Queensberry Street 35 Park Drive 320 Hammond Pond Parkway 59-75 Wyman Street 457 Centre Street 1404 Beacon Street 1406 Beacon Street 195 Commonwealth Avenue 379 Commonwealth Avenue 225 Newbury Street 227 Newbury Street 254 Newbury Street 270 Newbury Street 51 Mass. Avenue 3 Greenway Court Question Title * 3. How long have you been a resident with The Copley Group? Under 1 Year 1-2 Years 2-5 Years Over 5 Years Question Title * 4. What first attracted you to our homes? Location Price Service Reputation Apartment Features Amenities Question Title * 5. Which of our amenities do you currently use? Bike Rooms Parking On-Line Service Requests Recycling Laundry Question Title * 6. Do you have any suggestions for an amenity you would like to see added? Question Title * 7. Overall, how satisfied or dissatisfied are you with the following: Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Accounting Accounting Very Satisfied Accounting Somewhat Satisfied Accounting Neither Satisfied nor Dissatisfied Accounting Somewhat Dissatisfied Accounting Very Dissatisfied Leasing Leasing Very Satisfied Leasing Somewhat Satisfied Leasing Neither Satisfied nor Dissatisfied Leasing Somewhat Dissatisfied Leasing Very Dissatisfied Maintenance Response Time Maintenance Response Time Very Satisfied Maintenance Response Time Somewhat Satisfied Maintenance Response Time Neither Satisfied nor Dissatisfied Maintenance Response Time Somewhat Dissatisfied Maintenance Response Time Very Dissatisfied Maintenance Work Quality Maintenance Work Quality Very Satisfied Maintenance Work Quality Somewhat Satisfied Maintenance Work Quality Neither Satisfied nor Dissatisfied Maintenance Work Quality Somewhat Dissatisfied Maintenance Work Quality Very Dissatisfied Maintenance Courtesy Maintenance Courtesy Very Satisfied Maintenance Courtesy Somewhat Satisfied Maintenance Courtesy Neither Satisfied nor Dissatisfied Maintenance Courtesy Somewhat Dissatisfied Maintenance Courtesy Very Dissatisfied After- Hours Answering Service After- Hours Answering Service Very Satisfied After- Hours Answering Service Somewhat Satisfied After- Hours Answering Service Neither Satisfied nor Dissatisfied After- Hours Answering Service Somewhat Dissatisfied After- Hours Answering Service Very Dissatisfied Property Management Property Management Very Satisfied Property Management Somewhat Satisfied Property Management Neither Satisfied nor Dissatisfied Property Management Somewhat Dissatisfied Property Management Very Dissatisfied Reception Reception Very Satisfied Reception Somewhat Satisfied Reception Neither Satisfied nor Dissatisfied Reception Somewhat Dissatisfied Reception Very Dissatisfied Comments Question Title * 8. Overall, how satisfied or dissatisfied are you with the following: Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Apartment Apartment Very Satisfied Apartment Somewhat Satisfied Apartment Neither Satisfied nor Dissatisfied Apartment Somewhat Dissatisfied Apartment Very Dissatisfied Building Entry and Hallways Building Entry and Hallways Very Satisfied Building Entry and Hallways Somewhat Satisfied Building Entry and Hallways Neither Satisfied nor Dissatisfied Building Entry and Hallways Somewhat Dissatisfied Building Entry and Hallways Very Dissatisfied Grounds Grounds Very Satisfied Grounds Somewhat Satisfied Grounds Neither Satisfied nor Dissatisfied Grounds Somewhat Dissatisfied Grounds Very Dissatisfied Copley Parking Lots Copley Parking Lots Very Satisfied Copley Parking Lots Somewhat Satisfied Copley Parking Lots Neither Satisfied nor Dissatisfied Copley Parking Lots Somewhat Dissatisfied Copley Parking Lots Very Dissatisfied Common Area Lighting Common Area Lighting Very Satisfied Common Area Lighting Somewhat Satisfied Common Area Lighting Neither Satisfied nor Dissatisfied Common Area Lighting Somewhat Dissatisfied Common Area Lighting Very Dissatisfied Laundry Room and Machines Laundry Room and Machines Very Satisfied Laundry Room and Machines Somewhat Satisfied Laundry Room and Machines Neither Satisfied nor Dissatisfied Laundry Room and Machines Somewhat Dissatisfied Laundry Room and Machines Very Dissatisfied Heat/ Hot Water Heat/ Hot Water Very Satisfied Heat/ Hot Water Somewhat Satisfied Heat/ Hot Water Neither Satisfied nor Dissatisfied Heat/ Hot Water Somewhat Dissatisfied Heat/ Hot Water Very Dissatisfied Rubbish/ Recycling Area Rubbish/ Recycling Area Very Satisfied Rubbish/ Recycling Area Somewhat Satisfied Rubbish/ Recycling Area Neither Satisfied nor Dissatisfied Rubbish/ Recycling Area Somewhat Dissatisfied Rubbish/ Recycling Area Very Dissatisfied Pest Control Pest Control Very Satisfied Pest Control Somewhat Satisfied Pest Control Neither Satisfied nor Dissatisfied Pest Control Somewhat Dissatisfied Pest Control Very Dissatisfied Comments Question Title * 9. Compared to our competitors, are Copley rental rates higher, lower, or about the same? A great deal higher Somewhat higher About the same Somewhat lower A great deal lower Don't know Question Title * 10. How likely are you to renew your lease with The Copley Group? Not Likely Somewhat Likely Very Likely Definitely Undecided What would make you more likely to renew your lease? Question Title * 11. Do you have any other comments or concerns about your building or apartment or regarding a service, amenity, or experience you've had while residing in a Copley apartment? Please provide your contact information. If you have made comments related to your building or unit we must have your name, building number and unit number in order to be able to respond. Question Title * 12. Please enter your contact information Name: Address: Address 2: City/Town: Email Address: Phone Number: Done
