Self Assessment Test – MODULE 6

This test consists of 30 questions. Each question has three possible answers and only one is correct. You need to mark the answer you consider as true. The aim of the test is to evaluate your entrance knowledge and skills to communicate effectively with clients with different disabilities. The test will also allow you to assess your attitudes towards interaction with people with specific needs. The duration of the test is 1 hour. In order to complete the test successfully you should reach a minimum of 18 right answers. If your score is below 18, you will need to review and learn thoroughly H-CARE Module 6. If your score is 19 and above, may be you are well familiar with the sales management skills required.

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* 1. Name

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* 2. E-mail

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* 3. It is called………..that total efforts to sell for receiving service or product in a very appropriate place, time, person, affordable way and cost.

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* 4. Which factor is not required to be able to start sales operation?

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* 5. Who is responsible for selling a specific product group to responsible his customers or new customers?

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* 6. Which one of the following is the duty of sales representative?

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* 7. Which of the following qualifications a sales representative should have?

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* 8. Which of the following qualifications a sales representative should not have?

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* 9. Which of the following qualifications a salesperson should not have?

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* 10. Which of the following should not be done during management of opposition?

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* 11. Which kind of oppositions that customers cannot reveal the source of suspicions that having doubts of purchasing? 

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* 12. Which of the following issues a salesperson should not be careful while closing sales? 

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* 13. Which of the following examples are not part of tracking-observing?

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* 14. Which of the following is not part of sales information of sale content?

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* 15. Which of the following product question of a salesperson is not expected to answer by salesperson?

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* 16. Which of the following we should not know about customers?

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* 17. Which of the following qualifications are not expected from sales person?

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* 18. Which requirements are wrong to do during presentation?

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* 19. It is case to rouse desire or wish to reach a target or be successful?

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* 20. Which of the following are factors of motivations of a salesperson?

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* 21. Which of the following are negative motivators?

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* 22. Which of the following is Maslow’s needs hierarchy?

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* 23. Which of the following is not aim of success criterion?

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* 24. Which of the following are qualifications of internal motivation?

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* 25. Which level is the salesperson that tries to collect information of customers who are willing to buy service or product?

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* 26. Which of the following are not main units to improve sale knowledge?

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* 27. Which of the following are not communication block?

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* 28. Which of the following are not factors of empathy?

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* 29. Which of the following are not methods of encouraging customers?

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* 30. Which of the following is necessity of a good dictation?

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* 31. Which of the following does not affect purchasing behavior of customer?

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* 32. What is the name of the document proving that a consumer shops or with commercials or from hand to hand shopping?

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