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H-CARE Test – MODULE 5 - Communication & Work with disabled customers

Self Assessment Test – MODULE 5

This test consists of 30 questions. Each question has three possible answers and only one is correct. You need to mark the answer you consider as true. The aim of the test is to evaluate your entrance knowledge and skills to communicate effectively with clients with different disabilities. The test will also allow you to assess your attitudes towards interaction with people with specific needs. The duration of the test is 1 hour. In order to complete the test successfully you should reach a minimum of 18 right answers. If your score is below 18, you will need to review and learn thoroughly H-CARE Module 5. If your score is 19 and above, may be you are well familiarized with overall requirements and peculiarities while communicating with people with disabilities.
1.Name(Required.)
2.E-mail(Required.)
3.According to the social model the predominant idea is that:(Required.)
4.Indicate the group of terms that are considered appropriate to address a person with disabilities:(Required.)
5.Do you find appropriate to shake hands with a person with upper limbs disability when you are introduced to him/her?(Required.)
6.When you communicate with a person with speech impairment you should:(Required.)
7.When you try to get the attention of a person with hearing impairment you have to:(Required.)
8.Which of the following phrases is appropriate to use when you discuss with a person with visual impairment about a certain situation:(Required.)
9.Communicating clear messages to people with disabilities means:(Required.)
10.When a client with a guide-dog enters your shop, you should:(Required.)
11.When a client with visual impairment guided by another person enters your shop you should:(Required.)
12.In terms of readability of your leaflets and other printing materials:(Required.)
13.When you communicate with a person with hearing impairment you’d better:(Required.)
14.What kind of adaptations people with hidden disabilities may need?(Required.)
15.When you communicate with a person with speech impairment and you don’t understand part of the message, you should:(Required.)
16.A person with disability would like to contact the manufacturer of a technical aid he/she wants to buy and needs your assistance for the phone conversation. You:(Required.)
17.When a client with disability enters your shop with an assistant, you should:(Required.)
18.When you need to acquaint the client with mental health problems you should:(Required.)
19.Which of the following would facilitate your interaction with a client with learning difficulty:(Required.)
20.When a person with disability wants to buy a kind of supplement you should:(Required.)
21.When you interact with a person with hearing impairment who lip-reads you should:(Required.)
22.If a wheelchair user cannot use the ramp to enter your shop what would you do?(Required.)
23.When you may avoid eye contact while interacting with clients with disabilities?(Required.)
24.Tunnel vision is:(Required.)
25.Would you agree that the communication with a client with deaf-blindness is impossible?(Required.)
26.Do you agree that all deaf-blind people have equally developed their sight and hearing?(Required.)
27.How quadriplegia affects the body?(Required.)
28.Mobility impaired people may have difficulties with:(Required.)
29.Colour-blindness is:(Required.)
30.Do you believe that there is temporary deafness?(Required.)
31.Which of the following statements is correct:(Required.)
32.The communication is:(Required.)