H-CARE Test – MODULE 3 - Trading with medical devices and assistive technologies

Self Assessment Test – MODULE 3

Dear Learner,

Please select the answer/s/ you consider valid.

This test consists of 30 questions. Each question has three possible answers and only one is correct. You need to mark the answer you consider as true. The aim of the test is to evaluate your entrance knowledge and skills in terms of offering trade services to clients with different disabilities. The duration of the test is 1 hour. In order to complete the test successfully you should reach a minimum of 18 right answers. If your score is below 18, you will need to review and learn thoroughly H-CARE Module 3. If your score is 19 and above, may be you are well familiarized with overall requirements and peculiarities while organising trade services to clients with disabilities.

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* 1. Name

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* 2. E-mail

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* 3. Is the wheelchair a part of the personal body space of the person who uses it?

yes, it is

it is just an item like any other chair

leaning on or hanging on to a person's wheelchair is similar to leaning on hanging on to a person and is generally considered annoying.

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* 4. When you are offering an assistive technology to a client who has difficulty speaking?

be patient and wait for the person to finish

correct mistakes in pronunciation or grammar

speak on behalf of the person when you can guess what s/he wants to say to make the conversation easier

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* 5. How you can get the attention of a person who is deaf during offering of a hearing aid?

tap the person on the shoulder or wave your hand

if the person is turned back tap him/her on the neck

whistle

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* 6. If you would like to print a brochure offering a new visual aid which of the following standards is recommended to use in order to be accessible?

the print font is not a serif font (it could be e.g. Arial or Tahoma)

the print font is a serif font (the best is Times New Roman)

the font size is at least 14 points

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* 7. Applying the accessibility standards makes the environment in your show room friendly:

only for people with disabilities

for all users

especially for clients from highly developed countries

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* 8. Are there accessibility standards which have to be applied while providing an electronic information?

yes

people with disabilities mostly don’t use electronic information (Internet, e-mail, other communicators)

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* 9. When you are arranging your show room what items can be dangerous for people with disabilities while moving around?

glass doors

direction markings in contrasting colours

elements sticking out of the walls

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* 10. Glass doors at the entrance of your show room can be dangerous:

for everyone, if there is no proper marking

for people with speech impairment, as they don't feel safe surrounded by glass

for blind person walking without the cane

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* 11. What is the best solution to arrange the pay-desk comfortable for all your clients?

two heights for these counters should be provided (for client who seats in a wheelchair and for client who stands)

when the pay-desk is too high, when dealing with a client in a wheelchair you should go in front of the desk

the pay-desk shall be not higher than 800 mm.

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* 12. Is it allowed that your client could enter your show room accompanied by his/her guide dog?

yes

the guide dog should be positioned on the entrance of the show room

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* 13. When your client is assisted by a guide dog:

don’t be afraid to pet the guide dog because they are always very friendly

when the dog is wearing its harness, it is on duty

do not give any food or water for the dog without the permission of the owner

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* 14. When guiding a blind person with a white cane through your show room:

give her/him the elbow

this person goes half a step before the guide

take the cane and help this person to walk by holding his/her hand

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* 15. When asking about special needs of your client in order to offer particular medical device for home use or assistive technology:

do not be afraid to ask questions about issues relating to the clients’ disability

do not ask about “uneasy matters”(for example: the age of the person, difficulties/lacks, etc.)

do not use words describing actions, which are obviously not achievable for the person with disability when talking with him/her.

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* 16. When you are offering a new product and you are talking with a person with a disability:

maintain eye contact, even if the person is blind

speak directly to her/his assistant or interpreter

always address the customer directly and not the accompanying person

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* 17. When you need to complete the sale with signing a paper or a document:

client with disability usually can sign all documents independently

person with intellectual disability should be accompanied by assistant

for blind person just the space for the signature must be indicated

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* 18. What are the rules of “easy to read” text when you are preparing a leaflet or written information?

to avoid commonly used words

to split complex information into simple steps

to use underlining when writing the most important information

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* 19. Your show room is visited by a hearing impaired client who is accompanied by a sign language interpreter. What should be done if you want to offer a new hearing aid product?

You should address the interpreter because you can communicate directly with him/her verbally (i.e. using voice).

You should address the hearing impaired guest because that is the person you communicate with.

You should write on list of paper what you would like to say.

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* 20. Your show room is visited by a hearing impaired client who understands the communication by lip reading. How can you behave?

You should speak very slowly and loud.

You should speak a bit louder but at normal speed.

You should not turn back while speaking.

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* 21. Your show room is visited by a client with learning difficulties who faces challenges to understand numbers including large amounts of money. What should be done when such a customer orders the most expensive product without a clear reason for that?

You should explain to him/her that the cost of the product is much more expensive than the cost of a similar product but less expensive having in mind do not influence his/her decision.

You should discourage him/her from ordering the product because they won’t be able to afford it.

You should not react.

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* 22. Your show room is visited by a client with learning difficulties who might face difficulty to understand simple statements. What should be done when s/he arrives with a friend and you have quite long and complicated information to pass to him/her?

The information should be passed to the friend who can communicate with the customer with learning difficulty much better.

You should make the statement simpler and try to pass it directly to the customer.

You could skip offering the product to that customer.

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* 23. What is the best way of preparing the staff of a trade company to serve hearing impaired customers?

All members of staff should be trained in sign language so they are able to use it fluently.

Some of the staff members should be trained in basic sign language and other forms of non-verbal communication.

You should write the things that you want to say instead.

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* 24. A person with a hearing impairment needs to obtain important information by the phone. How you should pass this information to the client?

The best and comfortable conditions should be arranged such as silence in the room, put the speaker on, etc.

You should help and pass the information you get by the telephone in writing to the hearing impaired customer.

You should not call hearing impaired clients.

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* 25. A customer who can’t speak wants to get a taxi. How you can help him/her?

You should order the taxi by the phone for the customer after checking with them the destination.

You should give the phone to the customer so they can order the taxi.

You should not bother with such problem. The customer could find a taxi on the street.

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* 26. The area used for dry storage should be:

Cool, dark, well ventilated, and lighted.

Free from insects and rodents.

With big window in order to open it for fresh air.

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* 27. Which of the following words cannot be used while addressing clients with disabilities?

Blind, partially sighted, deaf

spastic, deformed, invallid

retarded, dumb, handicapped

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* 28. Which of the following statements is not correct?

Medical device cannot be used for diagnosis, treatment or alleviation of a disease.

Medical device is investigation, replacement or modification of the anatomy or of a physiological process.

Medical devices may be assisted in their function by pharmacological, immunological or metabolic means.

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* 29. Which of the following statements with regards to assistive technology is not correct?

Any item, piece of equipment, or product that is used to improve the functional capabilities of people with disabilities.

Any product or system that is used to improve the functional capabilities of people with disabilities.

Any product who assisted in their function by pharmacological, immunological or metabolic means.

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* 30. Cervical collar is a device which supports:

Persons’ shoulder

Persons’ neck

Persons’ elbow

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* 31. Which of the following magnifiers does not exists:

Stand magnifier

Telescopic magnifier

Audio magnifier

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* 32. Which of the following products does not exists:

Talking watch

Talking thermometer

Talking cane