Screen Reader Mode Icon
In 2017, we spoke with our customers about what they expect from us and what they’d like us to focus on over the next five years. From this feedback we made from five promises to our customers that helped shape our 2018 pricing submission to the Essential Services Commission:

·        Do our job well

·        Be easy to deal with

·        Be affordable and fair

·        Prepare and protect

·        Be involved

Three years in, we’ve shared some thoughts about how we think we’ve delivered on these promises in our 2020-21 community report. You can view the report at

Now, we’d love to know what you think.

If you can spare a few minutes, please share your thoughts below.

Your feedback will be anonymous, confidential and valued by our team.

Question Title

* 1. What do you think we are doing well?

Question Title

* 2. How do you think we can improve?

Question Title

* 3. Do you have any other feedback or suggestions on our community report?

Let’s continue the conversation

If you’d like to stay up to date and/or get involved, visit
0 of 3 answered