Exit this survey Hampton Pool Customer Survey 2015 Question Title * 1. What is your age? 0-16 17-24 25-40 41-65 65-75 76+ Question Title * 2. How often do you visit Hampton Pool? Daily Weekly Fortnightly Monthly Less than once a month Question Title * 3. What time of day do you visit Hampton Pool?(You can tick more than one box) Between 6am and 9am Between 9am and 11am Between 11am and 2pm Between 2pm and 5pm Between 5pm and 7pm 7pm til close Question Title * 4. Which of the following services do you use at Hampton Pool? (please tick all applicable boxes) Swimming Gym Lessons Fitness Classes Café TnT Swim shop at reception Concerts Rookie Lifeguards STA Teacher Training NPLQ Training Other (please specify) Question Title * 5. Please rate the following statements regarding the staff at Hampton Pool Excellent Good Average Poor Friendliness Friendliness Excellent Friendliness Good Friendliness Average Friendliness Poor Attitude Attitude Excellent Attitude Good Attitude Average Attitude Poor Helpfulness Helpfulness Excellent Helpfulness Good Helpfulness Average Helpfulness Poor Knowledge about the pool facilities/services and offers Knowledge about the pool facilities/services and offers Excellent Knowledge about the pool facilities/services and offers Good Knowledge about the pool facilities/services and offers Average Knowledge about the pool facilities/services and offers Poor Appearance/Uniform Appearance/Uniform Excellent Appearance/Uniform Good Appearance/Uniform Average Appearance/Uniform Poor Question Title * 6. How do you find the welcome you get at Hampton Pool? Welcoming Variable Unfriendly Rude Other (please specify) Question Title * 7. How would you rate the cleanliness of the following Excellent Good Average Poor Reception Reception Excellent Reception Good Reception Average Reception Poor Female changing rooms Female changing rooms Excellent Female changing rooms Good Female changing rooms Average Female changing rooms Poor Male changing rooms Male changing rooms Excellent Male changing rooms Good Male changing rooms Average Male changing rooms Poor Disabled/family changing room Disabled/family changing room Excellent Disabled/family changing room Good Disabled/family changing room Average Disabled/family changing room Poor Pool area Pool area Excellent Pool area Good Pool area Average Pool area Poor Cafe Cafe Excellent Cafe Good Cafe Average Cafe Poor Question Title * 8. How do you find the information provided by the following Excellent Good Average Poor Email Email Excellent Email Good Email Average Email Poor Website Website Excellent Website Good Website Average Website Poor Posters in the building Posters in the building Excellent Posters in the building Good Posters in the building Average Posters in the building Poor Timetable/Brochure Timetable/Brochure Excellent Timetable/Brochure Good Timetable/Brochure Average Timetable/Brochure Poor Social media Social media Excellent Social media Good Social media Average Social media Poor Question Title * 9. Are you happy with the current timetable? Yes No If no please state why below. Question Title * 10. How did you hear about Hampton Pool? Family / Friend Internet / Search engine Newspaper / Magazine Ad Other (please specify) Question Title * 11. Would you recommend Hampton Pool to a friend? Yes No If no please state why below. Question Title * 12. If you had one suggestion to improve Hampton Pool what would it be? Question Title * 13. How would you rate Hampton Pool on a scale of 1 to 10, where 1 is extremely poor and 10 is perfect? 1 2 3 4 5 6 7 8 9 10 Done