Transit Customer Satisfaction Survey

	1 - Extremely Dissatisfied	2 - Somewhat Dissatisfied	3 - Average	4 - Somewhat Satisfied	5 - Extremely Satisfied	N/A
Bus On-time	Bus On-time 1 - Extremely Dissatisfied	Bus On-time 2 - Somewhat Dissatisfied	Bus On-time 3 - Average	Bus On-time 4 - Somewhat Satisfied	Bus On-time 5 - Extremely Satisfied	Bus On-time N/A
Driver Courtesy	Driver Courtesy 1 - Extremely Dissatisfied	Driver Courtesy 2 - Somewhat Dissatisfied	Driver Courtesy 3 - Average	Driver Courtesy 4 - Somewhat Satisfied	Driver Courtesy 5 - Extremely Satisfied	Driver Courtesy N/A
Bus Cleanliness	Bus Cleanliness 1 - Extremely Dissatisfied	Bus Cleanliness 2 - Somewhat Dissatisfied	Bus Cleanliness 3 - Average	Bus Cleanliness 4 - Somewhat Satisfied	Bus Cleanliness 5 - Extremely Satisfied	Bus Cleanliness N/A
Bus Stop/Shelter Cleanliness	Bus Stop/Shelter Cleanliness 1 - Extremely Dissatisfied	Bus Stop/Shelter Cleanliness 2 - Somewhat Dissatisfied	Bus Stop/Shelter Cleanliness 3 - Average	Bus Stop/Shelter Cleanliness 4 - Somewhat Satisfied	Bus Stop/Shelter Cleanliness 5 - Extremely Satisfied	Bus Stop/Shelter Cleanliness N/A
Depot Cleanliness	Depot Cleanliness 1 - Extremely Dissatisfied	Depot Cleanliness 2 - Somewhat Dissatisfied	Depot Cleanliness 3 - Average	Depot Cleanliness 4 - Somewhat Satisfied	Depot Cleanliness 5 - Extremely Satisfied	Depot Cleanliness N/A
Personal Safety Using the Bus	Personal Safety Using the Bus 1 - Extremely Dissatisfied	Personal Safety Using the Bus 2 - Somewhat Dissatisfied	Personal Safety Using the Bus 3 - Average	Personal Safety Using the Bus 4 - Somewhat Satisfied	Personal Safety Using the Bus 5 - Extremely Satisfied	Personal Safety Using the Bus N/A
Availability of Bus Information (schedules, brochures, etc.)	Availability of Bus Information (schedules, brochures, etc.) 1 - Extremely Dissatisfied	Availability of Bus Information (schedules, brochures, etc.) 2 - Somewhat Dissatisfied	Availability of Bus Information (schedules, brochures, etc.) 3 - Average	Availability of Bus Information (schedules, brochures, etc.) 4 - Somewhat Satisfied	Availability of Bus Information (schedules, brochures, etc.) 5 - Extremely Satisfied	Availability of Bus Information (schedules, brochures, etc.) N/A
Communication of Service Changes	Communication of Service Changes 1 - Extremely Dissatisfied	Communication of Service Changes 2 - Somewhat Dissatisfied	Communication of Service Changes 3 - Average	Communication of Service Changes 4 - Somewhat Satisfied	Communication of Service Changes 5 - Extremely Satisfied	Communication of Service Changes N/A
Helpfulness of Customer Service	Helpfulness of Customer Service 1 - Extremely Dissatisfied	Helpfulness of Customer Service 2 - Somewhat Dissatisfied	Helpfulness of Customer Service 3 - Average	Helpfulness of Customer Service 4 - Somewhat Satisfied	Helpfulness of Customer Service 5 - Extremely Satisfied	Helpfulness of Customer Service N/A
Bus Frequency (How often it runs)	Bus Frequency (How often it runs) 1 - Extremely Dissatisfied	Bus Frequency (How often it runs) 2 - Somewhat Dissatisfied	Bus Frequency (How often it runs) 3 - Average	Bus Frequency (How often it runs) 4 - Somewhat Satisfied	Bus Frequency (How often it runs) 5 - Extremely Satisfied	Bus Frequency (How often it runs) N/A
Bus Hours of Service	Bus Hours of Service 1 - Extremely Dissatisfied	Bus Hours of Service 2 - Somewhat Dissatisfied	Bus Hours of Service 3 - Average	Bus Hours of Service 4 - Somewhat Satisfied	Bus Hours of Service 5 - Extremely Satisfied	Bus Hours of Service N/A
Availability of Seating on Bus	Availability of Seating on Bus 1 - Extremely Dissatisfied	Availability of Seating on Bus 2 - Somewhat Dissatisfied	Availability of Seating on Bus 3 - Average	Availability of Seating on Bus 4 - Somewhat Satisfied	Availability of Seating on Bus 5 - Extremely Satisfied	Availability of Seating on Bus N/A
Ease of Reservations (SCAT)	Ease of Reservations (SCAT) 1 - Extremely Dissatisfied	Ease of Reservations (SCAT) 2 - Somewhat Dissatisfied	Ease of Reservations (SCAT) 3 - Average	Ease of Reservations (SCAT) 4 - Somewhat Satisfied	Ease of Reservations (SCAT) 5 - Extremely Satisfied	Ease of Reservations (SCAT) N/A
Performance of Security at the Depot	Performance of Security at the Depot 1 - Extremely Dissatisfied	Performance of Security at the Depot 2 - Somewhat Dissatisfied	Performance of Security at the Depot 3 - Average	Performance of Security at the Depot 4 - Somewhat Satisfied	Performance of Security at the Depot 5 - Extremely Satisfied	Performance of Security at the Depot N/A

1 - Extremely Dissatisfied

2 - Somewhat Dissatisfied

3 - Average

4 - Somewhat Satisfied

5 - Extremely Satisfied

N/A

Bus On-time

Bus On-time 1 - Extremely Dissatisfied

Bus On-time 2 - Somewhat Dissatisfied

Bus On-time 3 - Average

Bus On-time 4 - Somewhat Satisfied

Bus On-time 5 - Extremely Satisfied

Bus On-time N/A

Driver Courtesy

Driver Courtesy 1 - Extremely Dissatisfied

Driver Courtesy 2 - Somewhat Dissatisfied

Driver Courtesy 3 - Average

Driver Courtesy 4 - Somewhat Satisfied

Driver Courtesy 5 - Extremely Satisfied

Driver Courtesy N/A

Bus Cleanliness

Bus Cleanliness 1 - Extremely Dissatisfied

Bus Cleanliness 2 - Somewhat Dissatisfied

Bus Cleanliness 3 - Average

Bus Cleanliness 4 - Somewhat Satisfied

Bus Cleanliness 5 - Extremely Satisfied

Bus Cleanliness N/A

Bus Stop/Shelter Cleanliness

Bus Stop/Shelter Cleanliness 1 - Extremely Dissatisfied

Bus Stop/Shelter Cleanliness 2 - Somewhat Dissatisfied

Bus Stop/Shelter Cleanliness 3 - Average

Bus Stop/Shelter Cleanliness 4 - Somewhat Satisfied

Bus Stop/Shelter Cleanliness 5 - Extremely Satisfied

Bus Stop/Shelter Cleanliness N/A

Depot Cleanliness

Depot Cleanliness 1 - Extremely Dissatisfied

Depot Cleanliness 2 - Somewhat Dissatisfied

Depot Cleanliness 3 - Average

Depot Cleanliness 4 - Somewhat Satisfied

Depot Cleanliness 5 - Extremely Satisfied

Depot Cleanliness N/A

Personal Safety Using the Bus

Personal Safety Using the Bus 1 - Extremely Dissatisfied

Personal Safety Using the Bus 2 - Somewhat Dissatisfied

Personal Safety Using the Bus 3 - Average

Personal Safety Using the Bus 4 - Somewhat Satisfied

Personal Safety Using the Bus 5 - Extremely Satisfied

Personal Safety Using the Bus N/A

Availability of Bus Information (schedules, brochures, etc.)

Availability of Bus Information (schedules, brochures, etc.) 1 - Extremely Dissatisfied

Availability of Bus Information (schedules, brochures, etc.) 2 - Somewhat Dissatisfied

Availability of Bus Information (schedules, brochures, etc.) 3 - Average

Availability of Bus Information (schedules, brochures, etc.) 4 - Somewhat Satisfied

Availability of Bus Information (schedules, brochures, etc.) 5 - Extremely Satisfied

Availability of Bus Information (schedules, brochures, etc.) N/A

Communication of Service Changes

Communication of Service Changes 1 - Extremely Dissatisfied

Communication of Service Changes 2 - Somewhat Dissatisfied

Communication of Service Changes 3 - Average

Communication of Service Changes 4 - Somewhat Satisfied

Communication of Service Changes 5 - Extremely Satisfied

Communication of Service Changes N/A

Helpfulness of Customer Service

Helpfulness of Customer Service 1 - Extremely Dissatisfied

Helpfulness of Customer Service 2 - Somewhat Dissatisfied

Helpfulness of Customer Service 3 - Average

Helpfulness of Customer Service 4 - Somewhat Satisfied

Helpfulness of Customer Service 5 - Extremely Satisfied

Helpfulness of Customer Service N/A

Bus Frequency (How often it runs)

Bus Frequency (How often it runs) 1 - Extremely Dissatisfied

Bus Frequency (How often it runs) 2 - Somewhat Dissatisfied

Bus Frequency (How often it runs) 3 - Average

Bus Frequency (How often it runs) 4 - Somewhat Satisfied

Bus Frequency (How often it runs) 5 - Extremely Satisfied

Bus Frequency (How often it runs) N/A

Bus Hours of Service

Bus Hours of Service 1 - Extremely Dissatisfied

Bus Hours of Service 2 - Somewhat Dissatisfied

Bus Hours of Service 3 - Average

Bus Hours of Service 4 - Somewhat Satisfied

Bus Hours of Service 5 - Extremely Satisfied

Bus Hours of Service N/A

Availability of Seating on Bus

Availability of Seating on Bus 1 - Extremely Dissatisfied

Availability of Seating on Bus 2 - Somewhat Dissatisfied

Availability of Seating on Bus 3 - Average

Availability of Seating on Bus 4 - Somewhat Satisfied

Availability of Seating on Bus 5 - Extremely Satisfied

Availability of Seating on Bus N/A

Ease of Reservations (SCAT)

Ease of Reservations (SCAT) 1 - Extremely Dissatisfied

Ease of Reservations (SCAT) 2 - Somewhat Dissatisfied

Ease of Reservations (SCAT) 3 - Average

Ease of Reservations (SCAT) 4 - Somewhat Satisfied

Ease of Reservations (SCAT) 5 - Extremely Satisfied

Ease of Reservations (SCAT) N/A

Performance of Security at the Depot

Performance of Security at the Depot 1 - Extremely Dissatisfied

Performance of Security at the Depot 2 - Somewhat Dissatisfied

Performance of Security at the Depot 3 - Average

Performance of Security at the Depot 4 - Somewhat Satisfied

Performance of Security at the Depot 5 - Extremely Satisfied

Performance of Security at the Depot N/A

Question Title

* 2. Do you have any recommended improvements to the GTA, HEAT or SCAT system, vehicles or facilities?

Question Title

* 3. Please share any other concerns or issues with GTA, HEAT or SCAT. Make sure to include your contact information if you would like to be contacted regarding the issue.

Question Title

* 4. Finally, if you wish to be entered into the monthly drawing for the 31-day unlimited ride GTA pass or a 11-ride SCAT punch card, please provide your name and phone number or email.

Question Title

* 1. Please rate your satisfaction with GTA, HEAT or SCAT on a scale of 1 to 5:

Question Title

* 2. Do you have any recommended improvements to the GTA, HEAT or SCAT system, vehicles or facilities?

Question Title

* 3. Please share any other concerns or issues with GTA, HEAT or SCAT. Make sure to include your contact information if you would like to be contacted regarding the issue.

Question Title

* 4. Finally, if you wish to be entered into the monthly drawing for the 31-day unlimited ride GTA pass or a 11-ride SCAT punch card, please provide your name and phone number or email.