Question Title Diversions Service StandardsGroundwater We manage groundwater through management plans, which provide clear management rules for groundwater resources in an area. When it comes to groundwater management – there are two Service Standards we use to monitor our success. These are: Groundwater resource monitoring data is collected in accordance with management plan requirements and is readily accessible to our customers. Monitoring data is made accessible within two weeks of data being submitted by the monitoring contractor. Customer access to groundwater is managed through seasonal allocations, which are announced in accordance with relevant management plans. Question Title * 1. Are the service standards we currently have relevant? Is this service standard meaningful to you? Is the provision of this service standard meeting your needs? Monitoring data is made accessible within two weeks of data being submitted by the monitoring contractor. Yes No Monitoring data is made accessible within two weeks of data being submitted by the monitoring contractor. Is this service standard meaningful to you? menu Yes No Monitoring data is made accessible within two weeks of data being submitted by the monitoring contractor. Is the provision of this service standard meeting your needs? menu Customer access to groundwater is managed through seasonal allocations, which are announced in accordance with relevant management plans. Yes No Customer access to groundwater is managed through seasonal allocations, which are announced in accordance with relevant management plans. Is this service standard meaningful to you? menu Yes No Customer access to groundwater is managed through seasonal allocations, which are announced in accordance with relevant management plans. Is the provision of this service standard meeting your needs? menu Question Title * 2. Are we providing you with enough information about the current state of groundwater resources in northern Victoria? Question Title * 3. Is there any more information you would like us to include on our website? Question Title * 4. Is the information on our website easy for you to access? Question Title * 5. Is there a better way of providing supply interruption notifications? Question Title * 6. Postcode For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy Submit response >>