Cannabis Dispensary Experience Survey

Thank you for taking a few minutes to provide us feedback!

We want to understand ways to improve the overall legal cannabis dispensary customer experience.

This survey should take less than 5 minutes.

Cheers!
Green Screen Media Team
Travis Pomposello
Alan Klein
Ben Patton
Kent Rees
Jon Morris

www.greenscreen.media

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100% of survey complete.

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* 1. What is your age?

21-30

31-40

41-50

51-60

60+

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* 2. How do you identify?

Female

Male

Prefer to self describe below

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* 3. How often do you visit a dispensary?

Weekly

Monthly

Few times a year

Only when traveling/vacation

I haven't yet, but will once legal in my state

Other (please specify)

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* 4. How far do you typically travel to visit a dispensary?

Under 15 minutes

15 - 30 minutes

30 - 60 minutes

Over an hour

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* 5. Do you travel to another state from your current state to visit a dispensary?

Yes

Sometimes, not always

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* 6. If you could save money or get a better customer experience/service, how much further would you be willing to travel? An additional:

15 minutes

30 minutes

45 minutes or more

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* 7. How do you learn about dispensaries near you and/or do research?

Weedmaps

Internet search

Leafly

Calling store

Social media

Word of mouth / friends & family

Other (please specify)

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* 8. If you visit multiple dispensaries, what is generally the reason why?

Compare pricing

Get different products

Location/Convenience

N/A

Other (please specify)

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* 9. Where do you traditionally see cannabis dispensary advertising?

Billboards

Online ads

Text messaging

Email marketing

Podcasts/radio

None

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* 10. What are your priorities in choosing a dispensary?

	High priority	Medium priority	Low priority
Price	Price High priority	Price Medium priority	Price Low priority
Location	Location High priority	Location Medium priority	Location Low priority
Product Selection	Product Selection High priority	Product Selection Medium priority	Product Selection Low priority
In-store environment / vibe	In-store environment / vibe High priority	In-store environment / vibe Medium priority	In-store environment / vibe Low priority
Staff knowledge / recommendations	Staff knowledge / recommendations High priority	Staff knowledge / recommendations Medium priority	Staff knowledge / recommendations Low priority
Loyalty program / benefits	Loyalty program / benefits High priority	Loyalty program / benefits Medium priority	Loyalty program / benefits Low priority

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* 11. Would you utilize a personalized/private concierge app or website feature that allowed for direct communication with a cannabis/dispensary expert?

Yes

If no, please explain why not. (OPTIONAL)

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* 12. What is important to you about your dispensary experience? Not important?

	Important	Not important
Ordering options (delivery, pickup, etc)	Ordering options (delivery, pickup, etc) Important	Ordering options (delivery, pickup, etc) Not important
Service/staff	Service/staff Important	Service/staff Not important
Discounts/sales	Discounts/sales Important	Discounts/sales Not important
Product selection	Product selection Important	Product selection Not important
Loyalty program	Loyalty program Important	Loyalty program Not important

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* 13. Rank these potential dispensary app/website features.

	Real time inventory/menus	Loyalty program	Sales/offer info	Personalized profile and recs	Real time communication with dispensary expert
#1	#1 Real time inventory/menus	#1 Loyalty program	#1 Sales/offer info	#1 Personalized profile and recs	#1 Real time communication with dispensary expert
#2	#2 Real time inventory/menus	#2 Loyalty program	#2 Sales/offer info	#2 Personalized profile and recs	#2 Real time communication with dispensary expert
#3	#3 Real time inventory/menus	#3 Loyalty program	#3 Sales/offer info	#3 Personalized profile and recs	#3 Real time communication with dispensary expert
#4	#4 Real time inventory/menus	#4 Loyalty program	#4 Sales/offer info	#4 Personalized profile and recs	#4 Real time communication with dispensary expert
#5	#5 Real time inventory/menus	#5 Loyalty program	#5 Sales/offer info	#5 Personalized profile and recs	#5 Real time communication with dispensary expert

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* 14. Are there other features you would look for in a dispensary app/website?

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* 15. How much do you typically spend at the dispensary each visit?

Under $50

$50 - $100

$100 - $300

Over $300

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* 16. What types of products do you typically purchase?

Flower

Edibles

CBD

Concentrates / oils & waxes

Other (please specify)

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* 17. Do you have a medical cannabis card?

Yes

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* 18. What are your primary reasons for cannabis use?

Pain Management

Sleep

Recreational use

Other (please specify)

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* 19. What state are you located in?

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* 20. Would you be open to a follow up Zoom call to talk further about how an app/website could improve your experience? If so, please enter your email below.

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