Access to GP Appointments Survey Question Title * 1. Which GP surgery do you use? Ancora, Ashby Road. Ancora, Detuyll Street. Ashby Turn. Balasanthirans. Barnetby. Cambridge Avenue. The Health Centre, Messingham. Cedar Medical, Ashby Road. Cedar Medical, West Street. Church Lane. Hibaldstow. Kirton Lindsey. Market Hill 8-8 Riverside Surgery, Barnard Avenue. Riverside Surgery, Brooklands Avenue. South Axholme. Belton Branch. Owtson Ferry Branch. West Butterwick Branch. The Surgery, Dr Geeta Bhorchi, South Killingholme. Dr Whitaker, Bridge Street. Dr Whitaker, Brigg Road. The Birches, Ironstone Centre. The Birches, Ashby Clinic. Central Surgery, Barton. Central Surgery, Ulceby. Village Surgery, Goxhill. Oswald Road. Trent View, Keadby. Trent View, Crowle. Trent View, Ferry Road West, Skippingdale. Winterton. Dr Webster, Burton on Stather. West Common Lane. West Town Surgery. Other (please specify) Question Title * 2. How would you rate your overall experience of making an appointment to see your GP? Excellent Good Average Poor Question Title * 3. How would you rate your overall experience of making an appointment to see a nurse? Excellent Good Average Poor Question Title * 4. Which methods of booking an appointment do you think your surgery offers? Telephone Online In person Email SMS (Text) Question Title * 5. If all of the following were available at your surgery, which method would you prefer to use when booking a routine appointment? Telephone Online In person Email SMS (Text) Question Title * 6. If all of the following were available at your surgery, which method would you prefer to use when booking an emergency appointment? Telephone Online In person Email SMS (Text) Question Title * 7. If you were to phone for an appointment, which time of day would you be most likely to call at? As soon as it opens Between 9-5 After 6pm Question Title * 8. Thinking about the last appointment you booked by telephone, roughly how long was the waiting time? No wait 1-2 minutes 5 minutes 5-10 minutes Had to redial Didn't telephone Question Title * 9. When you received your most recent appointment, how convenient did you find the time? Very convenient Convenient Inconvenient Very inconvenient Question Title * 10. Thinking about your most recent appointment, how soon were you able to get an appointment for? Same day Next day 3-4 days Over a week later Question Title * 11. How satisfied are you with the opening hours of your surgery? Very satisfied Satisfied Dissatisfied Very dissatisfied I'm not sure when it opens Question Title * 12. Would you be willing to accept an appointment with any GP at your surgery? (Rather than with a certain GP) Yes No There is only 1 GP Question Title * 13. How easy is it to book follow up appointments if needed? E.g. blood tests, counselling etc. Very easy Quite easy Quite difficult Very difficult Question Title * 14. If you were unable to secure a GP appointment at a time to suit you, what would you do next? Nothing Take the offered appointment Make a different appointment Call the surgery another day See a pharmacist Go to A&E Have a phone consultation Call NHS 111 Question Title * 15. Thinking about the last time you booked an appointment, how helpful was the receptionist in getting you an appointment? Extremely helpful Quite helpful Quite unhelpful Not helpful at all Question Title * 16. Please tick which of the following you think is offered at your surgery: Ordering a prescription online Speaking to a GP via phone Speaking to a nurse via phone Getting a test result via phone Appointments if you just walk in Question Title * 17. Have you ever booked a GP appointment online? Yes No Question Title * 18. If yes, how useful did you find this booking method? Very useful Not useful Question Title * 19. If no, why have you not used this option? Didn't know it was available Don't have access to internet Haven't got time to set it up Haven't registered with it yet Other (please specify) Question Title * 20. Have you ever visited a pharmacy for advice or treatment rather than seeing a GP? Yes No Question Title * 21. In the past 12 months, how often have you visited the GP out of hours service at Scunthorpe General Hospital? Once A few times Never Question Title * 22. If you need to see a GP at your surgery during work or college time, can you take time off to do this? Yes No Question Title * 23. Which of the following times would you not usually be able to attend a GP appointment? Before 9am weekdays Between 9-5 weekdays After 5pm weekdays At a weekend None of these Question Title * 24. Is there anything else you would like to tell us about your experience with booking GP appointments? Question Title * 25. Are you: Female Male Transgender Prefer not to say Question Title * 26. Which age range is relevant to you? Under 18 18-24 25-34 35-44 45-54 55-64 65-74 Over 75 Question Title * 27. How would you describe your ethnicity? Bangladeshi Indian Pakistani Chinese Asian Other African Caribbean Black Other White British White Irish White Eastern European White Roma/ Gypsy/ Traveller White Other Australia / New Zealand Arab North American South American South East Asian Mixed Heritage Other (Please describe) Thank you for completing this survey. For futher information, please contact: Healthwatch North Lincolnshire, Unit 25, Queensway Business Centre, Dunlop Way, Scunthorpe, DN15 3RN. Question Title * 28. If you would like to take part in more surveys or are interested in receiving a copy of the report, please tick below and leave contact details: I would like to take part in more surveys I would like a copy of the report Question Title * 29. Contact Details: (Please note these details will not be shared) Name Address City/Town ZIP/Postal Code Email Address Phone Number Done