* 1. Rate your current phone provider on the following criteria (1 being worst/unlikely 5 being best/likely:

  1 2 3 4 5
How would you rate your current phone service in terms of reliability?
How would you rate your satisfaction with your current phone company?
How likely are you to switch providers?

* 2. How do you make phone calls from your business? Please check all that apply

* 3. How long have you been a customer of your current phone company?

* 4. Below are a list of factors that might cause you to switch telephone providers. Please select the one that best describes you.

* 5. Below is a list of price ranges for your indicated phone service. If a new company offered phone service in Gothenburg, please select the one you would be willing to pay each month.

* 6. What have you paid for phone service in each of the last 3 months, including long distance charges?

* 7. Are you currently in a contract?