Exit Goodwill Donor Survey Question Title * 1. Which donation center did you visit? Bellevue Donation Express Center/ Old Hickory Blvd Bellevue Store - Donation Site Berry Rd. Store - Donation Site Brentwood Donation Express Center Clarksville Store/Madison Street - Donation Site Clarksville Store/ Needmore Rd - Donation Site Columbia Store/S. James Campbell Blvd - Donation Site Cookeville Store - Donation Site Dickson Store - Donation Site East Nashville Donation Express Center/3200 Gallatin Pike Fairview Donation Express Center Fayetteville Store - Donation Site Franklin Store (Murfreesboro Rd.) - Donation Site Franklin Store (Hillsboro Pike) - Donation Site Franklin/Grassland Donation Express Center Franklin/Trinity Center Donation Express Center Gallatin Store - Donation Site Hendersonville / Indian Lake Store - Donation Site Hendersonville/ W Main Donation Express Center Hermitage Store - Donation Site Hillsboro/Green Hills Donation Express Center Jackson West University Donation Express Center Jackson North Store - Donation Site Jackson South Store - Donation Site Lawrenceburg Store - Donation Site Lewisburg Store - Donation Site Lexington Store - Donation Site Mt. Juliet Store - Donation Site Mt. Juliet/Suggs Creek Donation Express Center Murfreesboro / N. Thompson Ln. Donation Express Center Murfreesboro / Blackman Donation Express Center Murfreesboro Memorial Blvd. Store - Donation Site Murfreesboro South Church Street Store - Donation Site Murfreesboro New Salem Cove Donation Express Center Nolensville Donation Express Center (Recycling Center) Nashville/Downtown Donation Express Center Rivergate Store - Donation Site Shelbyville Store - Donation Site Smyrna / Almaville Donation Express Center Smyrna Drive Thru/ President's Pl Donation Express Center Smyrna Recycling Donation Express Center Smyrna Store - Donation Site Spring Hill Store - Donation Site Springfield Store - Donation Site Thompson Station Donation Express Center Trinity Williamson Donation Express Center Union City Store - Donation Site Question Title * 2. What date did you donate? Date Date Question Title * 3. Were you greeted by a Goodwill Associate? Yes No Question Title * 4. Was the donation center clean and orderly with the grounds immediately around the site free of donations on the ground or litter? Yes No Question Title * 5. Was the attendant wearing a Goodwill vest/uniform? Yes No Question Title * 6. All attendants are instructed to hand every donor a "Thank You & Receipt" form when you arrive without asking. Were you automatically given a receipt by the attendant? If you were asked if you want a receipt or if you had to ask for a receipt, answer "no." Yes No Question Title * 7. Were you offered assistance if you needed it? Yes No Question Title * 8. Did the donation attendant handle your donation with care? Yes No Question Title * 9. Did the donation attendant say, "Thank you for supporting Goodwill" or offer a statement regarding the mission of Goodwill? (Something similar to "Thank you for supporting Goodwill's mission" or "Thank you for helping provide jobs with your donation.)" Yes No Question Title * 10. Did the donation attendant(s) have a friendly and positive attitude? Yes No If no, please comment on your experience Question Title * 11. Did the donation attendant invite you to return and donate again? Yes No Question Title * 12. Was there one or more Goodwill team member(s) who gave exceptional customer service? Yes No If yes, please include their names Question Title * 13. How did you feel about THIS donation center? Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied Convenience of center's location Convenience of center's location Very Satisfied Convenience of center's location Satisfied Convenience of center's location Undecided Convenience of center's location Dissatisfied Convenience of center's location Very Dissatisfied Hours of operation Hours of operation Very Satisfied Hours of operation Satisfied Hours of operation Undecided Hours of operation Dissatisfied Hours of operation Very Dissatisfied Quality of the information signs Quality of the information signs Very Satisfied Quality of the information signs Satisfied Quality of the information signs Undecided Quality of the information signs Dissatisfied Quality of the information signs Very Dissatisfied Quality of the directional signs Quality of the directional signs Very Satisfied Quality of the directional signs Satisfied Quality of the directional signs Undecided Quality of the directional signs Dissatisfied Quality of the directional signs Very Dissatisfied Question Title * 14. Based on your experience donating, would you donate to THIS center again? Yes No Question Title * 15. Overall, how would you rate your most recent donation experience with Goodwill? Very Good Good Undecided Poor Very Poor Please make a selection. Please make a selection. Very Good Please make a selection. Good Please make a selection. Undecided Please make a selection. Poor Please make a selection. Very Poor If "Poor" or "Very Poor," please provide information on how we can improve. Question Title * 16. How likely is it that you would recommend Goodwill to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 17. How likely are you to recommend a friend or family member to donate to Goodwill? Very Likely Likely Neither Likely Nor Unlikely Unlikely Very Unlikely Please make a selection. Please make a selection. Very Likely Please make a selection. Likely Please make a selection. Neither Likely Nor Unlikely Please make a selection. Unlikely Please make a selection. Very Unlikely If "Poor" or "Very Poor," please provide information on how we can improve. Next
