What date did you donate?

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* 2. What date did you donate?

Date
Were you greeted within 30 seconds of your arrival?

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* 3. Were you greeted within 30 seconds of your arrival?

Was the donation center clean and orderly with the grounds immediately around the site free of donations on the ground or litter?

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* 4. Was the donation center clean and orderly with the grounds immediately around the site free of donations on the ground or litter?

Did the donation attendant state his/her name or was wearing a Goodwill name tag/uniform?

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* 5. Did the donation attendant state his/her name or was wearing a Goodwill name tag/uniform?

All attendants are instructed to hand every donor a "Thank You & Receipt" form when you arrive without asking. Were you automatically given a receipt by the attendant? If you were asked if you want a receipt or if you had to ask for a receipt, answer "no."

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* 6. All attendants are instructed to hand every donor a "Thank You & Receipt" form when you arrive without asking. Were you automatically given a receipt by the attendant? If you were asked if you want a receipt or if you had to ask for a receipt, answer "no."

Were you offered help with your donation?

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* 7. Were you offered help with your donation?

Did the donation attendant handle your donation with care?

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* 8. Did the donation attendant handle your donation with care?

Did the donation attendant say, "Thank you for supporting Goodwill" or offer a statement regarding the mission of Goodwill? (Something similar to "Thank you for supporting Goodwill's mission" or "Thank you for helping provide jobs with your donation.)"

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* 9. Did the donation attendant say, "Thank you for supporting Goodwill" or offer a statement regarding the mission of Goodwill? (Something similar to "Thank you for supporting Goodwill's mission" or "Thank you for helping provide jobs with your donation.)"

Did the donation attendant(s) have a friendly and positive attitude?

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* 10. Did the donation attendant(s) have a friendly and positive attitude?

Did the donation attendant invite you to return and donate again?

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* 11. Did the donation attendant invite you to return and donate again?

Did the attendant mention taking our online donor survey?

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* 12. Did the attendant mention taking our online donor survey?

Did the attendant mention tracking your donations online at mygoodwilldonations.org?

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* 13. Did the attendant mention tracking your donations online at mygoodwilldonations.org?

Was there one or more Goodwill team member(s) who gave exceptional customer service?

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* 14. Was there one or more Goodwill team member(s) who gave exceptional customer service?

How did you feel about THIS donation center?

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* 15. How did you feel about THIS donation center?

  Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied
Convenience of center's location
Hours of operation
Quality of the information signs
Quality of the directional signs
Based on your experience donating, would you donate to THIS center again?

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* 16. Based on your experience donating, would you donate to THIS center again?

Overall, how would you rate your most recent donation experience with Goodwill?

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* 17. Overall, how would you rate your most recent donation experience with Goodwill?

  Very Good Good Undecided Poor Very Poor
Please make a selection.
How likely are you to recommend a friend or family member to donate to Goodwill?

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* 18. How likely are you to recommend a friend or family member to donate to Goodwill?

  Very Likely Likely Neither Likely Nor Unlikely Unlikely Very Unlikely
Please make a selection.

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