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* 1. Some information about you

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* 2. Accessibility to Good Health Insurance TPA

  Accessibility Information
24x7 Help line (Call Center)
Help Desk & Escalation Matrix (for corporate policies)
Good Health Insurance TPAs local branch office
Web login / Mobile App

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* 3. Feedback on your Cashless Claim

  Time taken by Good Health Insurance TPA Information update to you via sms/e-mail/web-login or mobile app update
Initial authorization to Hospital (taken from time of ticket ID generation to Hospital)
Enhancement of initial authorization to Hospital (taken from time of fresh ticket ID generation to Hospital)
Final authorization on discharge (taken from time of fresh ticket ID generation to Hospital)
In-person support to you by a Good Health Insurance TPA employee

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* 4. Please rate your cashless claim experience with Good Health Insurance TPA

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* 5. Feedback on your Reimbursement Claim

  Time taken by Good Health Insurance TPA Information update to you via sms/e-mail/web-login or mobile app update
Generation of a Claim Control Number (CCN) after document submission
Raising an query on claim
Processing the claim post CCN generation or submission of all query documents
Receipt of amount in your account after processing is over
Total time from CCN generation to Payment
In-person support to you by a Good Health Insurance TPA employee

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* 6. Please rate your reimbursement claim experience with Good Health Insurance TPA

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* 7. Were reasons of Deductions in your claim (if any) or Denial explained in writing to you

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* 8. Please rate your overall experience with Good Health Insurance TPA

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i We adjusted the number you entered based on the slider’s scale.

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* 9. Please share any comments / suggestions

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