GoModesto! Current User Feedback Survey

Thank you for using the GoModesto! Mobile App. We are doing our best to improve the user experience of our new application and need your help. Please take a moment to give us your feedback on your general App experience in this short 6 question survey.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The application was easy to download.	The application was easy to download. Strongly Disagree	The application was easy to download. Disagree	The application was easy to download. Neutral	The application was easy to download. Agree	The application was easy to download. Strongly Agree
The application was easy to understand and use.	The application was easy to understand and use. Strongly Disagree	The application was easy to understand and use. Disagree	The application was easy to understand and use. Neutral	The application was easy to understand and use. Agree	The application was easy to understand and use. Strongly Agree
Clear instructions guided me in submitting my request, accomplishing my task.	Clear instructions guided me in submitting my request, accomplishing my task. Strongly Disagree	Clear instructions guided me in submitting my request, accomplishing my task. Disagree	Clear instructions guided me in submitting my request, accomplishing my task. Neutral	Clear instructions guided me in submitting my request, accomplishing my task. Agree	Clear instructions guided me in submitting my request, accomplishing my task. Strongly Agree
This application is valuable to me.	This application is valuable to me. Strongly Disagree	This application is valuable to me. Disagree	This application is valuable to me. Neutral	This application is valuable to me. Agree	This application is valuable to me. Strongly Agree
This application has made accessing the City easier.	This application has made accessing the City easier. Strongly Disagree	This application has made accessing the City easier. Disagree	This application has made accessing the City easier. Neutral	This application has made accessing the City easier. Agree	This application has made accessing the City easier. Strongly Agree
I prefer using this App instead of making a phone call to the City.	I prefer using this App instead of making a phone call to the City. Strongly Disagree	I prefer using this App instead of making a phone call to the City. Disagree	I prefer using this App instead of making a phone call to the City. Neutral	I prefer using this App instead of making a phone call to the City. Agree	I prefer using this App instead of making a phone call to the City. Strongly Agree
I would recommend this App to a friend.	I would recommend this App to a friend. Strongly Disagree	I would recommend this App to a friend. Disagree	I would recommend this App to a friend. Neutral	I would recommend this App to a friend. Agree	I would recommend this App to a friend. Strongly Agree

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

The application was easy to download.

The application was easy to download. Strongly Disagree

The application was easy to download. Disagree

The application was easy to download. Neutral

The application was easy to download. Agree

The application was easy to download. Strongly Agree

The application was easy to understand and use.

The application was easy to understand and use. Strongly Disagree

The application was easy to understand and use. Disagree

The application was easy to understand and use. Neutral

The application was easy to understand and use. Agree

The application was easy to understand and use. Strongly Agree

Clear instructions guided me in submitting my request, accomplishing my task.

Clear instructions guided me in submitting my request, accomplishing my task. Strongly Disagree

Clear instructions guided me in submitting my request, accomplishing my task. Disagree

Clear instructions guided me in submitting my request, accomplishing my task. Neutral

Clear instructions guided me in submitting my request, accomplishing my task. Agree

Clear instructions guided me in submitting my request, accomplishing my task. Strongly Agree

This application is valuable to me.

This application is valuable to me. Strongly Disagree

This application is valuable to me. Disagree

This application is valuable to me. Neutral

This application is valuable to me. Agree

This application is valuable to me. Strongly Agree

This application has made accessing the City easier.

This application has made accessing the City easier. Strongly Disagree

This application has made accessing the City easier. Disagree

This application has made accessing the City easier. Neutral

This application has made accessing the City easier. Agree

This application has made accessing the City easier. Strongly Agree

I prefer using this App instead of making a phone call to the City.

I prefer using this App instead of making a phone call to the City. Strongly Disagree

I prefer using this App instead of making a phone call to the City. Disagree

I prefer using this App instead of making a phone call to the City. Neutral

I prefer using this App instead of making a phone call to the City. Agree

I prefer using this App instead of making a phone call to the City. Strongly Agree

I would recommend this App to a friend.

I would recommend this App to a friend. Strongly Disagree

I would recommend this App to a friend. Disagree

I would recommend this App to a friend. Neutral

I would recommend this App to a friend. Agree

I would recommend this App to a friend. Strongly Agree

	N/A	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The options on the App homepage were easy to understand.	The options on the App homepage were easy to understand. N/A	The options on the App homepage were easy to understand. Strongly Disagree	The options on the App homepage were easy to understand. Disagree	The options on the App homepage were easy to understand. Neutral	The options on the App homepage were easy to understand. Agree	The options on the App homepage were easy to understand. Strongly Agree
If I choose to use a photo, I can add photos quickly and easily.	If I choose to use a photo, I can add photos quickly and easily. N/A	If I choose to use a photo, I can add photos quickly and easily. Strongly Disagree	If I choose to use a photo, I can add photos quickly and easily. Disagree	If I choose to use a photo, I can add photos quickly and easily. Neutral	If I choose to use a photo, I can add photos quickly and easily. Agree	If I choose to use a photo, I can add photos quickly and easily. Strongly Agree
The submission process is simple.	The submission process is simple. N/A	The submission process is simple. Strongly Disagree	The submission process is simple. Disagree	The submission process is simple. Neutral	The submission process is simple. Agree	The submission process is simple. Strongly Agree
It's easy for me to find other issues in my area.	It's easy for me to find other issues in my area. N/A	It's easy for me to find other issues in my area. Strongly Disagree	It's easy for me to find other issues in my area. Disagree	It's easy for me to find other issues in my area. Neutral	It's easy for me to find other issues in my area. Agree	It's easy for me to find other issues in my area. Strongly Agree
The application makes it more difficult to access City services or address my needs.	The application makes it more difficult to access City services or address my needs. N/A	The application makes it more difficult to access City services or address my needs. Strongly Disagree	The application makes it more difficult to access City services or address my needs. Disagree	The application makes it more difficult to access City services or address my needs. Neutral	The application makes it more difficult to access City services or address my needs. Agree	The application makes it more difficult to access City services or address my needs. Strongly Agree

N/A

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

The options on the App homepage were easy to understand.

The options on the App homepage were easy to understand. N/A

The options on the App homepage were easy to understand. Strongly Disagree

The options on the App homepage were easy to understand. Disagree

The options on the App homepage were easy to understand. Neutral

The options on the App homepage were easy to understand. Agree

The options on the App homepage were easy to understand. Strongly Agree

If I choose to use a photo, I can add photos quickly and easily.

If I choose to use a photo, I can add photos quickly and easily. N/A

If I choose to use a photo, I can add photos quickly and easily. Strongly Disagree

If I choose to use a photo, I can add photos quickly and easily. Disagree

If I choose to use a photo, I can add photos quickly and easily. Neutral

If I choose to use a photo, I can add photos quickly and easily. Agree

If I choose to use a photo, I can add photos quickly and easily. Strongly Agree

The submission process is simple.

The submission process is simple. N/A

The submission process is simple. Strongly Disagree

The submission process is simple. Disagree

The submission process is simple. Neutral

The submission process is simple. Agree

The submission process is simple. Strongly Agree

It's easy for me to find other issues in my area.

It's easy for me to find other issues in my area. N/A

It's easy for me to find other issues in my area. Strongly Disagree

It's easy for me to find other issues in my area. Disagree

It's easy for me to find other issues in my area. Neutral

It's easy for me to find other issues in my area. Agree

It's easy for me to find other issues in my area. Strongly Agree

The application makes it more difficult to access City services or address my needs.

The application makes it more difficult to access City services or address my needs. N/A

The application makes it more difficult to access City services or address my needs. Strongly Disagree

The application makes it more difficult to access City services or address my needs. Disagree

The application makes it more difficult to access City services or address my needs. Neutral

The application makes it more difficult to access City services or address my needs. Agree

The application makes it more difficult to access City services or address my needs. Strongly Agree

GoModesto! Current User Feedback

Instructions:

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* 1. Please rate your experience installing and using the application:

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* 2. Please rate your experience navigating in the application:

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* 3. Are there any request types, links, or submission options missing from this application?

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* 4. What do you use the application for?

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* 5. What changes would you make to the organization of request / issue types?

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* 6. Would you be willing to participate in a focus group to explore improving the application in person?