Going Digital SVG - Small Business Survey

	Wired Connection	WiFi	Data
Cell Phone	Cell Phone Wired Connection	Cell Phone WiFi	Cell Phone Data
Tablet	Tablet Wired Connection	Tablet WiFi	Tablet Data
Computer	Computer Wired Connection	Computer WiFi	Computer Data
Other (Machine)	Other (Machine) Wired Connection	Other (Machine) WiFi	Other (Machine) Data

Wired Connection

WiFi

Data

Cell Phone

Cell Phone Wired Connection

Cell Phone WiFi

Cell Phone Data

Tablet

Tablet Wired Connection

Tablet WiFi

Tablet Data

Computer

Computer Wired Connection

Computer WiFi

Computer Data

Other (Machine)

Other (Machine) Wired Connection

Other (Machine) WiFi

Other (Machine) Data

	Website	Instagram	Facebook	WhatsApp	Other	Not Online
Caltalog, Portfolio and Promotions	Caltalog, Portfolio and Promotions Website	Caltalog, Portfolio and Promotions Instagram	Caltalog, Portfolio and Promotions Facebook	Caltalog, Portfolio and Promotions WhatsApp	Caltalog, Portfolio and Promotions Other	Caltalog, Portfolio and Promotions Not Online
Make Inquiries	Make Inquiries Website	Make Inquiries Instagram	Make Inquiries Facebook	Make Inquiries WhatsApp	Make Inquiries Other	Make Inquiries Not Online
Place Orders	Place Orders Website	Place Orders Instagram	Place Orders Facebook	Place Orders WhatsApp	Place Orders Other	Place Orders Not Online
Purchases and Payment	Purchases and Payment Website	Purchases and Payment Instagram	Purchases and Payment Facebook	Purchases and Payment WhatsApp	Purchases and Payment Other	Purchases and Payment Not Online
Customer Service or Technical Support	Customer Service or Technical Support Website	Customer Service or Technical Support Instagram	Customer Service or Technical Support Facebook	Customer Service or Technical Support WhatsApp	Customer Service or Technical Support Other	Customer Service or Technical Support Not Online
Fulfillment or Delivery	Fulfillment or Delivery Website	Fulfillment or Delivery Instagram	Fulfillment or Delivery Facebook	Fulfillment or Delivery WhatsApp	Fulfillment or Delivery Other	Fulfillment or Delivery Not Online

Website

Instagram

Facebook

Other

Not Online

Caltalog, Portfolio and Promotions

Caltalog, Portfolio and Promotions Website

Caltalog, Portfolio and Promotions Instagram

Caltalog, Portfolio and Promotions Facebook

Caltalog, Portfolio and Promotions WhatsApp

Caltalog, Portfolio and Promotions Other

Caltalog, Portfolio and Promotions Not Online

Make Inquiries

Make Inquiries Website

Make Inquiries Instagram

Make Inquiries Facebook

Make Inquiries WhatsApp

Make Inquiries Other

Make Inquiries Not Online

Place Orders

Place Orders Website

Place Orders Instagram

Place Orders Facebook

Place Orders WhatsApp

Place Orders Other

Place Orders Not Online

Purchases and Payment

Purchases and Payment Website

Purchases and Payment Instagram

Purchases and Payment Facebook

Purchases and Payment WhatsApp

Purchases and Payment Other

Purchases and Payment Not Online

Customer Service or Technical Support

Customer Service or Technical Support Website

Customer Service or Technical Support Instagram

Customer Service or Technical Support Facebook

Customer Service or Technical Support WhatsApp

Customer Service or Technical Support Other

Customer Service or Technical Support Not Online

Fulfillment or Delivery

Fulfillment or Delivery Website

Fulfillment or Delivery Instagram

Fulfillment or Delivery Facebook

Fulfillment or Delivery WhatsApp

Fulfillment or Delivery Other

Fulfillment or Delivery Not Online

	Business debit/credit card	Paypal	Personal/other debit/credit card	Wire Transfer	Other	No Online Purchases
Locally	Locally Business debit/credit card	Locally Paypal	Locally Personal/other debit/credit card	Locally Wire Transfer	Locally Other	Locally No Online Purchases
Overseas	Overseas Business debit/credit card	Overseas Paypal	Overseas Personal/other debit/credit card	Overseas Wire Transfer	Overseas Other	Overseas No Online Purchases

Business debit/credit card

Paypal

Personal/other debit/credit card

Wire Transfer

Other

No Online Purchases

Locally

Locally Business debit/credit card

Locally Paypal

Locally Personal/other debit/credit card

Locally Wire Transfer

Locally Other

Locally No Online Purchases

Overseas

Overseas Business debit/credit card

Overseas Paypal

Overseas Personal/other debit/credit card

Overseas Wire Transfer

Overseas Other

Overseas No Online Purchases

	Credit/Debit Card	Paypal	Wire Transfer	Other	No Online Sales
Locally	Locally Credit/Debit Card	Locally Paypal	Locally Wire Transfer	Locally Other	Locally No Online Sales
Overseas	Overseas Credit/Debit Card	Overseas Paypal	Overseas Wire Transfer	Overseas Other	Overseas No Online Sales

Credit/Debit Card

Paypal

Wire Transfer

Other

No Online Sales

Locally

Locally Credit/Debit Card

Locally Paypal

Locally Wire Transfer

Locally Other

Locally No Online Sales

Overseas

Overseas Credit/Debit Card

Overseas Paypal

Overseas Wire Transfer

Overseas Other

Overseas No Online Sales

	Brick and Mortar	E-commerce	Bricks and Clicks	Freemium	Subscription	Online Marketplace	Dropshipping	Other/ Not sure
1-2 years	1-2 years Brick and Mortar	1-2 years E-commerce	1-2 years Bricks and Clicks	1-2 years Freemium	1-2 years Subscription	1-2 years Online Marketplace	1-2 years Dropshipping	1-2 years Other/ Not sure
3-5 years	3-5 years Brick and Mortar	3-5 years E-commerce	3-5 years Bricks and Clicks	3-5 years Freemium	3-5 years Subscription	3-5 years Online Marketplace	3-5 years Dropshipping	3-5 years Other/ Not sure
6-10 years	6-10 years Brick and Mortar	6-10 years E-commerce	6-10 years Bricks and Clicks	6-10 years Freemium	6-10 years Subscription	6-10 years Online Marketplace	6-10 years Dropshipping	6-10 years Other/ Not sure
11-20 years	11-20 years Brick and Mortar	11-20 years E-commerce	11-20 years Bricks and Clicks	11-20 years Freemium	11-20 years Subscription	11-20 years Online Marketplace	11-20 years Dropshipping	11-20 years Other/ Not sure
over 20 years	over 20 years Brick and Mortar	over 20 years E-commerce	over 20 years Bricks and Clicks	over 20 years Freemium	over 20 years Subscription	over 20 years Online Marketplace	over 20 years Dropshipping	over 20 years Other/ Not sure

Brick and Mortar

E-commerce

Bricks and Clicks

Freemium

Subscription

Online Marketplace

Dropshipping

Other/ Not sure

1-2 years

1-2 years Brick and Mortar

1-2 years E-commerce

1-2 years Bricks and Clicks

1-2 years Freemium

1-2 years Subscription

1-2 years Online Marketplace

1-2 years Dropshipping

1-2 years Other/ Not sure

3-5 years

3-5 years Brick and Mortar

3-5 years E-commerce

3-5 years Bricks and Clicks

3-5 years Freemium

3-5 years Subscription

3-5 years Online Marketplace

3-5 years Dropshipping

3-5 years Other/ Not sure

6-10 years

6-10 years Brick and Mortar

6-10 years E-commerce

6-10 years Bricks and Clicks

6-10 years Freemium

6-10 years Subscription

6-10 years Online Marketplace

6-10 years Dropshipping

6-10 years Other/ Not sure

11-20 years

11-20 years Brick and Mortar

11-20 years E-commerce

11-20 years Bricks and Clicks

11-20 years Freemium

11-20 years Subscription

11-20 years Online Marketplace

11-20 years Dropshipping

11-20 years Other/ Not sure

over 20 years

over 20 years Brick and Mortar

over 20 years E-commerce

over 20 years Bricks and Clicks

over 20 years Freemium

over 20 years Subscription

over 20 years Online Marketplace

over 20 years Dropshipping

over 20 years Other/ Not sure

Question Title

* 6. At which stage of digital transformation is your firm situated? (QIN08)

Business as usual (continuing familar legacy and traditions)

Present and Active (experimentation and pursuit of digital literacy)

Formalized (bold, intentional pusuit of new resources and technology)

Strategic (collaboration, research, investment and detailed roadmaps)

Converged (team of experts set up to design solid systems and processes)

Innovative and Adaptive (dynamic analysis of digital trends and active responses as a way of business)

Question Title

* 7. To what extent are operations within your firm automated and how has digitization affected employment? (QJ06)

	Created New Jobs	Caused redundancy	No effect on employment
Highly automated	Highly automated Created New Jobs	Highly automated Caused redundancy	Highly automated No effect on employment
Some Automation	Some Automation Created New Jobs	Some Automation Caused redundancy	Some Automation No effect on employment
No automation	No automation Created New Jobs	No automation Caused redundancy	No automation No effect on employment

Question Title

* 8. How much priority has been placed on the following transformational activities within your firm? (QJ04)

	High	Medium	Low
Research and development	Research and development High	Research and development Medium	Research and development Low
ICT Infrastructure (hardware and software)	ICT Infrastructure (hardware and software) High	ICT Infrastructure (hardware and software) Medium	ICT Infrastructure (hardware and software) Low
ICT Training for management and staff	ICT Training for management and staff High	ICT Training for management and staff Medium	ICT Training for management and staff Low
Internet, merchant, cloud or hosting services	Internet, merchant, cloud or hosting services High	Internet, merchant, cloud or hosting services Medium	Internet, merchant, cloud or hosting services Low
Digital marketing	Digital marketing High	Digital marketing Medium	Digital marketing Low

Question Title

* 9. What challenges have you faced in relation to your digital transformation? (QIN07)

Industry regulations

Limited digital payment options

Finding workers/professionals with required digital skillset

High cost of equipment and facilites

Lack of knowledge or direction

Resistance by customers

Other (please specify)

Going Digital SVG - Small Business

How do you use the internet?

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* 1. What type of device(s) are used in your business and how are they connected to the internet? (QU02)

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* 2. Does your business have an online presence? If so, what platforms do you use and what capabilities do you provide? If you do not have an online presence select 'not online' for each option. (QU09)

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* 3. Has your business PURCHASED online in the last 12 months? If so how did you pay? If no, select 'no online purchases'. (QU04)

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* 4. Has your business SOLD any goods or services online in the last 12 months in or across borders? If yes, how did customers pay? If no, select 'no online sales'. (QU07)

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* 5. How old is your business and which best describes your business model? Select all that apply. (QU11)

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* 6. At which stage of digital transformation is your firm situated? (QIN08)

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* 7. To what extent are operations within your firm automated and how has digitization affected employment? (QJ06)

Question Title

* 8. How much priority has been placed on the following transformational activities within your firm? (QJ04)

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* 9. What challenges have you faced in relation to your digital transformation? (QIN07)

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* 10. What type of digital data do you collect, manage and analyze? (QU10)