Glasswashing Facility User Survey

	Very Low	Low	Moderate	High	Very high	Not applicable
Timeliness of delivery of service/product/data	Timeliness of delivery of service/product/data Very Low	Timeliness of delivery of service/product/data Low	Timeliness of delivery of service/product/data Moderate	Timeliness of delivery of service/product/data High	Timeliness of delivery of service/product/data Very high	Timeliness of delivery of service/product/data Not applicable
Staff knowledge and expertise	Staff knowledge and expertise Very Low	Staff knowledge and expertise Low	Staff knowledge and expertise Moderate	Staff knowledge and expertise High	Staff knowledge and expertise Very high	Staff knowledge and expertise Not applicable
Professionalism of Center staff	Professionalism of Center staff Very Low	Professionalism of Center staff Low	Professionalism of Center staff Moderate	Professionalism of Center staff High	Professionalism of Center staff Very high	Professionalism of Center staff Not applicable
Reliability	Reliability Very Low	Reliability Low	Reliability Moderate	Reliability High	Reliability Very high	Reliability Not applicable
Communication by the Center Staff	Communication by the Center Staff Very Low	Communication by the Center Staff Low	Communication by the Center Staff Moderate	Communication by the Center Staff High	Communication by the Center Staff Very high	Communication by the Center Staff Not applicable
Usage fee rates	Usage fee rates Very Low	Usage fee rates Low	Usage fee rates Moderate	Usage fee rates High	Usage fee rates Very high	Usage fee rates Not applicable
Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?)	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very Low	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Low	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Moderate	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) High	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very high	Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Not applicable
Relevant and timely improvements and/or additions to services/instrumentation	Relevant and timely improvements and/or additions to services/instrumentation Very Low	Relevant and timely improvements and/or additions to services/instrumentation Low	Relevant and timely improvements and/or additions to services/instrumentation Moderate	Relevant and timely improvements and/or additions to services/instrumentation High	Relevant and timely improvements and/or additions to services/instrumentation Very high	Relevant and timely improvements and/or additions to services/instrumentation Not applicable

Very Low

Low

Moderate

High

Very high

Not applicable

Timeliness of delivery of service/product/data

Timeliness of delivery of service/product/data Very Low

Timeliness of delivery of service/product/data Low

Timeliness of delivery of service/product/data Moderate

Timeliness of delivery of service/product/data High

Timeliness of delivery of service/product/data Very high

Timeliness of delivery of service/product/data Not applicable

Staff knowledge and expertise

Staff knowledge and expertise Very Low

Staff knowledge and expertise Low

Staff knowledge and expertise Moderate

Staff knowledge and expertise High

Staff knowledge and expertise Very high

Staff knowledge and expertise Not applicable

Professionalism of Center staff

Professionalism of Center staff Very Low

Professionalism of Center staff Low

Professionalism of Center staff Moderate

Professionalism of Center staff High

Professionalism of Center staff Very high

Professionalism of Center staff Not applicable

Reliability

Reliability Very Low

Reliability Low

Reliability Moderate

Reliability High

Reliability Very high

Reliability Not applicable

Communication by the Center Staff

Communication by the Center Staff Very Low

Communication by the Center Staff Low

Communication by the Center Staff Moderate

Communication by the Center Staff High

Communication by the Center Staff Very high

Communication by the Center Staff Not applicable

Usage fee rates

Usage fee rates Very Low

Usage fee rates Low

Usage fee rates Moderate

Usage fee rates High

Usage fee rates Very high

Usage fee rates Not applicable

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?)

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very Low

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Low

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Moderate

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) High

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Very high

Outreach/information about Center services and instruments (i.e., does the Center adequately advertise its services and expertise?) Not applicable

Relevant and timely improvements and/or additions to services/instrumentation

Relevant and timely improvements and/or additions to services/instrumentation Very Low

Relevant and timely improvements and/or additions to services/instrumentation Low

Relevant and timely improvements and/or additions to services/instrumentation Moderate

Relevant and timely improvements and/or additions to services/instrumentation High

Relevant and timely improvements and/or additions to services/instrumentation Very high

Relevant and timely improvements and/or additions to services/instrumentation Not applicable

Question Title

2. Please comment on services/products that Glasswashing needs to improve. For the service/product referenced above as needing improvement, how critical to your research is it to have this service/product available from a Resource Center?

Question Title

3. Are there services/products/instruments not currently available in University Resource Centers that you recommend the University pursue making available in the Glasswashing Facility?

YES

If yes, please describe:

Question Title

4. Does your Laboratory obtain services similar to those offered by the Glasswashing Facility from a different source?

YES

Question Title

* 1. What is your level of satisfaction with the following in relation to the Glasswashing Facility:

Question Title

* 2. Please comment on services/products that Glasswashing needs to improve. For the service/product referenced above as needing improvement, how critical to your research is it to have this service/product available from a Resource Center?

Question Title

* 3. Are there services/products/instruments not currently available in University Resource Centers that you recommend the University pursue making available in the Glasswashing Facility?

Question Title

* 4. Does your Laboratory obtain services similar to those offered by the Glasswashing Facility from a different source?

1. What is your level of satisfaction with the following in relation to the Glasswashing Facility:

2. Please comment on services/products that Glasswashing needs to improve. For the service/product referenced above as needing improvement, how critical to your research is it to have this service/product available from a Resource Center?

3. Are there services/products/instruments not currently available in University Resource Centers that you recommend the University pursue making available in the Glasswashing Facility?

4. Does your Laboratory obtain services similar to those offered by the Glasswashing Facility from a different source?