* 1. Please fill in each question below.

  Excellent Good Average Fair Poor
Associate answered the phone in a timely manner.
Associate was friendly and cheerful throughout the call.
Associate greeted you with their name and offered help.
Associate answered your questions.
Associate showed knowledge of our products/policies.
Associate offered pertinent information/advice.
Associate was attentive and listened without interruption.
Overall, how would you rate our customer service?

* 2. What do you like best about our customer service?

* 3. How could we improve our customer service?