Your Opinion Matters: Online Shopping and Payments in Ghana. Kindly share your thoughts & stand a chance to win a voucher Survey

Question Title

* 1. How often do you make purchases online or from Social Media compared to Physical shops/Markets

I make more purchases online

I make purchases online and from phyiscal shops/markets in equal measure

I make more purchases in physical shops/markets

Question Title

* 2. How often do you use the following online platforms to make purchases? (Select an answer for each platform)

	Very Often	Often	Sometimes	Rarely	Never
Instagram	Instagram Very Often	Instagram Often	Instagram Sometimes	Instagram Rarely	Instagram Never
Facebook	Facebook Very Often	Facebook Often	Facebook Sometimes	Facebook Rarely	Facebook Never
Whatsapp	Whatsapp Very Often	Whatsapp Often	Whatsapp Sometimes	Whatsapp Rarely	Whatsapp Never
Twitter	Twitter Very Often	Twitter Often	Twitter Sometimes	Twitter Rarely	Twitter Never
Glovo	Glovo Very Often	Glovo Often	Glovo Sometimes	Glovo Rarely	Glovo Never
Jumia	Jumia Very Often	Jumia Often	Jumia Sometimes	Jumia Rarely	Jumia Never
Others	Others Very Often	Others Often	Others Sometimes	Others Rarely	Others Never

Question Title

* 3. What payment method/channel do you often use for your purchases?

Cash on Delivery

Momo (On Delivery/Prepayment)

Bank Apps

Other (please specify)

Question Title

* 4. Which of the following do you use most often? (Please select up to 3)

Wallets like ExpressPay, SlydePay, etc.

Banking Apps (Ecobank App, Stanbic App, ABSA etc.)

MTN Mobile Money

Vodafone Cash

AirtelTigo Money

Cards

Other (please specify)

Question Title

* 5. Why did you choose your current payment service provider(eg. momo, payment apps etc.) (select the most important reason)

It is convenient (Easy and simple to use)

it is fast

the charges are low

there are no charges

Other (please specify)

Question Title

* 6. What is your opinion on the following costs associated with online purchases?

	Way too Costly	A bit too Costly	Just right	Cheap
Delivery Charges	Delivery Charges Way too Costly	Delivery Charges A bit too Costly	Delivery Charges Just right	Delivery Charges Cheap
Digital Payment Charges (Momo charges, app charges, etc.)	Digital Payment Charges (Momo charges, app charges, etc.) Way too Costly	Digital Payment Charges (Momo charges, app charges, etc.) A bit too Costly	Digital Payment Charges (Momo charges, app charges, etc.) Just right	Digital Payment Charges (Momo charges, app charges, etc.) Cheap

Question Title

* 7. What has been your usage of Mobile Money, per the following, in the past 10 days? (Rank your usage for each of the following uses with 1 being the most common for you and 6 being the least common)

	1	2	3	4	5	6	Never
Utility Bills (Water, Electricity, etc.)	Utility Bills (Water, Electricity, etc.) 1	Utility Bills (Water, Electricity, etc.) 2	Utility Bills (Water, Electricity, etc.) 3	Utility Bills (Water, Electricity, etc.) 4	Utility Bills (Water, Electricity, etc.) 5	Utility Bills (Water, Electricity, etc.) 6	Utility Bills (Water, Electricity, etc.) Never
Paying for other goods and services	Paying for other goods and services 1	Paying for other goods and services 2	Paying for other goods and services 3	Paying for other goods and services 4	Paying for other goods and services 5	Paying for other goods and services 6	Paying for other goods and services Never
Transferring to family & Friends	Transferring to family & Friends 1	Transferring to family & Friends 2	Transferring to family & Friends 3	Transferring to family & Friends 4	Transferring to family & Friends 5	Transferring to family & Friends 6	Transferring to family & Friends Never
Social or religious contributions & donations	Social or religious contributions & donations 1	Social or religious contributions & donations 2	Social or religious contributions & donations 3	Social or religious contributions & donations 4	Social or religious contributions & donations 5	Social or religious contributions & donations 6	Social or religious contributions & donations Never
Sports Betting	Sports Betting 1	Sports Betting 2	Sports Betting 3	Sports Betting 4	Sports Betting 5	Sports Betting 6	Sports Betting Never
Accessing Government services (Fees for NHIS, Passport Application etc.)	Accessing Government services (Fees for NHIS, Passport Application etc.) 1	Accessing Government services (Fees for NHIS, Passport Application etc.) 2	Accessing Government services (Fees for NHIS, Passport Application etc.) 3	Accessing Government services (Fees for NHIS, Passport Application etc.) 4	Accessing Government services (Fees for NHIS, Passport Application etc.) 5	Accessing Government services (Fees for NHIS, Passport Application etc.) 6	Accessing Government services (Fees for NHIS, Passport Application etc.) Never

Question Title

* 8. What is the average amount of Mobile Money payments you make (send) weekly?

Below GHS 50

Between GHS 50 to GHS 100

Between GHS 100 to GHS 500

Between GHS 500 to GHS 1000

Between GHS 1000 to GHS 5000

Above GHS 5000

Question Title

* 9. What is the average amount your Mobile Money account is credited with weekly (eg. deposits, payments and transfers received etc.?)

Below GHS 50

Between GHS 50 to GHS 100

Between GHS 100 to GHS 500

Between GHS 500 to GHS 1000

Between GHS 1000 to GHS 5000

Above GHS 5000

Question Title

* 10. Do you think Mobile Money transactions will be taxed in the near future? Explain.

Yes

Please explain your answer

Question Title

* 11. If Mobile Money was taxed, how would it affect your usage?

I will stop using Momo

I will use Momo less often

It will depend on how much is taxed

I will not stop using Momo

I would not have a choice but to keep using Momo

Question Title

* 12. What will be your stance on a mobile money transaction tax that is instituted for the following reasons?

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
Tax on mobile money to be refunded when you file your tax returns	Tax on mobile money to be refunded when you file your tax returns Strongly Disagree	Tax on mobile money to be refunded when you file your tax returns Disagree	Tax on mobile money to be refunded when you file your tax returns Neither Agree nor Disagree	Tax on mobile money to be refunded when you file your tax returns Agree	Tax on mobile money to be refunded when you file your tax returns Strongly Agree
As VAT on products purchased online	As VAT on products purchased online Strongly Disagree	As VAT on products purchased online Disagree	As VAT on products purchased online Neither Agree nor Disagree	As VAT on products purchased online Agree	As VAT on products purchased online Strongly Agree
Tax to support Health Insurance	Tax to support Health Insurance Strongly Disagree	Tax to support Health Insurance Disagree	Tax to support Health Insurance Neither Agree nor Disagree	Tax to support Health Insurance Agree	Tax to support Health Insurance Strongly Agree
Tax to support Free SHS	Tax to support Free SHS Strongly Disagree	Tax to support Free SHS Disagree	Tax to support Free SHS Neither Agree nor Disagree	Tax to support Free SHS Agree	Tax to support Free SHS Strongly Agree
Tax to support youth employment programmes	Tax to support youth employment programmes Strongly Disagree	Tax to support youth employment programmes Disagree	Tax to support youth employment programmes Neither Agree nor Disagree	Tax to support youth employment programmes Agree	Tax to support youth employment programmes Strongly Agree

Question Title

* 13. What is your current employment status

Employed (Salaried Worker)

Self-Employed

Unemployed/Job seeking

Student/Trainee

Other (please specify)

Question Title

* 14. Select your age group.

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Question Title

* 15. What is your highest achieved educational level?

B.E.C.E

WASSCE

Diploma/Professional Certificate

Vocational Certificate

Bachelor's Degree

PostGraduate Degree

Your Opinion Matters: Online Shopping and Payments in Ghana. Kindly share your thoughts & stand a chance to win a voucher

Question Title

* 1. How often do you make purchases online or from Social Media compared to Physical shops/Markets

Question Title

* 2. How often do you use the following online platforms to make purchases? (Select an answer for each platform)

Question Title

* 3. What payment method/channel do you often use for your purchases?

Question Title

* 4. Which of the following do you use most often? (Please select up to 3)

Question Title

* 5. Why did you choose your current payment service provider(eg. momo, payment apps etc.) (select the most important reason)

Question Title

* 6. What is your opinion on the following costs associated with online purchases?

Question Title

* 7. What has been your usage of Mobile Money, per the following, in the past 10 days? (Rank your usage for each of the following uses with 1 being the most common for you and 6 being the least common)

Question Title

* 8. What is the average amount of Mobile Money payments you make (send) weekly?

Question Title

* 9. What is the average amount your Mobile Money account is credited with weekly (eg. deposits, payments and transfers received etc.?)

Question Title

* 10. Do you think Mobile Money transactions will be taxed in the near future? Explain.

Question Title

* 11. If Mobile Money was taxed, how would it affect your usage?

Question Title

* 12. What will be your stance on a mobile money transaction tax that is instituted for the following reasons?

Question Title

* 13. What is your current employment status

Question Title

* 14. Select your age group.

Question Title

* 15. What is your highest achieved educational level?

Question Title

* 16. What is your gender?

Question Title

* 17. Please provide an email we can reach you on for the gift voucher if you win (optional)

Question Title

* 18. Please select the region you are located in