2026 WDL LTC Experience Survey

Spring 2026

Thank you for participating in our survey! This brief survey helps us improve laboratory services for our clients and their patients. Five participating client sites will be randomly selected to receive a team onboarding and workflow training session focused on core processes and day-to-day operations. Light refreshments will be provided for those attending.

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* 1. Please select your client type from the list below:

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* 2. Title or Role of person completing survey

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* 3. How would you rate your overall experience with Wisconsin Diagnostic Laboratories (WDL)?

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* 4. How would you rate the knowledge and professionalism of our Client Support Team? (Please rate each Service listed below, when applicable)

	Dissatisfied	Somewhat dissatisfied	Satisfied	Mostly satisfied	Very satisfied	N/A
Business Development/Account Management Services	Business Development/Account Management Services Dissatisfied	Business Development/Account Management Services Somewhat dissatisfied	Business Development/Account Management Services Satisfied	Business Development/Account Management Services Mostly satisfied	Business Development/Account Management Services Very satisfied	Business Development/Account Management Services N/A
LTC Client Services	LTC Client Services Dissatisfied	LTC Client Services Somewhat dissatisfied	LTC Client Services Satisfied	LTC Client Services Mostly satisfied	LTC Client Services Very satisfied	LTC Client Services N/A
Information Technology Services (IT)	Information Technology Services (IT) Dissatisfied	Information Technology Services (IT) Somewhat dissatisfied	Information Technology Services (IT) Satisfied	Information Technology Services (IT) Mostly satisfied	Information Technology Services (IT) Very satisfied	Information Technology Services (IT) N/A
Phlebotomy Services	Phlebotomy Services Dissatisfied	Phlebotomy Services Somewhat dissatisfied	Phlebotomy Services Satisfied	Phlebotomy Services Mostly satisfied	Phlebotomy Services Very satisfied	Phlebotomy Services N/A
Billing Services	Billing Services Dissatisfied	Billing Services Somewhat dissatisfied	Billing Services Satisfied	Billing Services Mostly satisfied	Billing Services Very satisfied	Billing Services N/A

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* 5. How likely are you to recommend WDL to others for lab services?

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* 6. What can WDL do to improve our services to you?

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* 7. How did you hear about this survey?

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* 8. Is there anyone from our WDL team that you would like to recognize?

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* 9. If you are interested in an onboarding session for your team, please provide your contact information below:

Name

Company

Email Address

Phone Number