City of Fort Lauderdale

Dear Neighbor:

The City of Fort Lauderdale would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the customer service you have received, and how we may improve. We appreciate your business and want to make sure we exceed your expectations.

Kind regards,

Arnette Torrence, Revenue Collection Supervisor

* 1. In your most recent visit to our Utility Billing and Collections Service Center, located in City Hall, how would you rate the overall appearance of the department’s waiting area?

* 2. About how long did you have to wait to speak to a representative?

* 3. How would you rate the representative’s friendliness?

* 4. Did our representative… (Select all that apply)

* 5. About how long did it take to get this problem resolved?

* 6. How well did we understand your questions and concerns?

* 7. Overall, how would you rate the quality of your customer service experience?

* 8. If you were less than totally satisfied, please take a moment to let us know what we could have done to serve you better.