Fraud Squad: Outsmarting Fraud Schemes

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* 1. What is your first/last name, and a good contact number for the drawing?

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* 2. Which of the following are common, yet convincing, fraud schemes seen in our area? Select all that apply.

Send money or buy gift card to receive a prize, inheritance, or investment return.

You owe taxes, fees, or fines due to unknown legal proceedings. Also, asked to pay these by depositing money into BitCoin ATMs.

Asked to send money through text to someone, even a supposed family member without physically speaking to them.

Told to remove funds because someone at the bank or the bank itself is under investigation and to meet someone with large amounts of cash in order to secure your funds.

Asked to lie to the bank when asked about the purpose of the withdraw so you do not raise suspicion.

Sharing log in credentials or one-time passcodes to people claiming to protect me or trying to fix my computer remotely.

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* 3. Which of the following would the bank NEVER ask you for? Select all that apply.

Online banking password

Full Social Security Number

Debit Card PIN

One-time passcodes

Debit Card CVV

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* 4. The bank called me and asked me to log in to a different website than bankfsb.com. Should I just do what I am asked or hang up and call the bank directly?

Just log in to the website provided. I am sure they just changed websites.

Hang up and dial the bank directly to verify this is a legitimate call and request.

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* 5. You realize you have been caught up in a scam, affecting your FSB accounts, what should you do?

Reach out to the bank as soon as possible so we can restrict your compromised accounts and prevent further losses.

Sit at home thinking you are the only one that's ever fallen for a scam.

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* 6. Do you really need to review your bank account statement?

Yes, you know your spending habits better than anyone else.

No, the bank will catch any and all fraudulent or suspicious transactions.

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* 7. What measures do you take to safeguard your banking information? Select all that apply.

Regularly change passwords

Use two-factor authentication

Monitor account statements

Use secure and unique passwords

Write down your usernames/passwords on random paper you find around your house

Use transaction/account alerts

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* 8. You receive an email from the bank asking you to enter your full SSN and other sensitive information. What do you do?

Make sure the email is coming from a secure portal like ShareFile, Zix, etc. If you feel unsure, call the bank directly to verify it is a legitimate email request.

Don't think too much about the security aspect of the email. Just type your SSN in the email and send it. All emails are secure anyways, right?

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* 9. What do you think is the best way to get fraud prevention education out to customers?

Survey/Questionnaires - like this one.

Facebook/Instagram infographic posts

Informational Email Blasts

Other (please specify)

First State Bank is working hard to protect you and your finances!