The FP&M SETA would like to enhance its service delivery to its stakeholders. To this end, the FP&M SETA has prepared this survey in order to obtain data on our stakeholder's perception regarding its performance and identify areas for improvement.

The FP&M SETA would appreciate your help in its quest to make its work more relevant and achieve greater levels of impact on growth and employment through skills development in your sector.

We value your feedback. This survey shouldn't take more than 8 minutes to complete. Thank you for your participation.

* 1. Please provide contact details of your firm:

* 3. Please select your firm/company size:

* 4. What type of company/organisation do you represent?

* 7. Please enter your Skills Development Levy (SDL) number:

* 8. Please rate the FP&M SETA's communication and customer relations:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA staff effectively and efficiently process queries from your firm.
The FP&M SETA communicate effectively on skills development issues to your firm.
Your firm regularly attends and participates in the regional/national workshop.
The FP&M SETA website is easily accessible, informative and regularly updated.

* 9. If your firm has ever received mandatory grants from the FP&M SETA, please rate the following:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA provides user-friendly guidelines to assist your firm with the submission of mandatory grants pllications (WSPs and ATRs).
The FP&M SETA affectively administers the submission, approval and payment of your firm's mandatory grants.
The FP&M SETA pays out your firm's mandatory grant at regular and timely intervals.

* 10. If your firm has ever received a discretionary grant from the FP&M SETA, please rate the following:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA provides user-friendly guidelines to assist your firm with the submission of your discretionary grant applications.
The FP&M SETA informs your firm of all the discretionary grant open windows, opportunities, requirements and deadlines.
The FP&M SETA effectively administers the submission, approval and payment of your discretionary grants.
The FP&M SETA processes the pay out of your firms discretionary grant in a timely manner.

* 11. Please rate your experience of quality assurance support received from the FP&M SETA:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA quality assurance function regularly monitors the provision of training and assists organisations and training providers to address identified areas of development.
The FP&M SETA quality assurance function effectively manages the learning programme moderation and verification process.
The FP&M SETA quality assurance function effectively and timeously issues learning programme certificates to learners upon completion of programmes.

* 12. If your firm has ever had a training project funded or accredited by the FP&M SETA, please rate the following:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree N/A
The FP&M SETA has conducted a site visit to your organisation to monitor and evaluate implementation of projects funded or accredited by the FP&M SETA.
The FP&M SETA Sector Skills Advisors (SSAs) monitor project effectively and efficiently.
The FP&M SETA Sector Skills Advisors (SSAs) are knowledgeable and competent.
The monitoring and evaluation visit was meaningful and impacted positively on the implementation of your project (Mark N/A if a site visit wasn't conducted).

* 13. Please rate the following based on the FP&M SETA and the sector as a whole:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The skills priorities of the FP&M SETA reflect the skills needs of my industry.
The FP&M SETA contributes to the growth of the sector specific projects and initiatives.

* 14. Please rate the following based on the FP&M SETA's corporate governance:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA manages and dispenses the funding received via the Skills Development Levy and the National Skills Fund responsibly and to the benefit of the sector.
The FP&M SETA Board exhibits good corporate governance and acts in the best interest of the sector.

* 15. Please rate the following based on the FP&M SETA's research and information:

  Strongly Agree Agree Neither Agree Nor Disagree Disagree Strongly Disagree
The FP&M SETA research division responds to my firm's skills development research questions effectively and efficiently.
My organisation is willing to be contacted to share information and participate in skills planning research.
The FP&M SETA communicates research outputs and information, including its Sector Skills Plan and the Scarce and Critical Skills List effectively to your firm.
The FP&M SETA invites and involves your firm in research relating to skills development initiatives.

* 16. Please rate the effectiveness of support received from FP&M SETA staff in relation to its learning programmes:

  Very Effective Effective Average Ineffective Very Ineffective
Internships
Learnerships
Skills Programmes
Bursaries
Recognition of Prior Learning (RPL)
Adult Education and Training (AET)
Apprenticeships

* 17. Overall, the FP&M SETA staff response rate to your firm's queries are:

* 18. Do you use any of the following media to voice your opinions of the FP&M SETA? Please mark all that apply.

* 19. How do you hear about the FP&M SETA?

* 20. Please use the space below to provide the FP&M SETA with your overall views regarding the FP&M SETA:

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