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Digital advice survey

Family Rights Group provide interactive digital advice via online forums, live webchat, and an email advice enquiry form. We also have lots of information and advice tools on our website.

This survey should take around 3 minutes. There are no right or wrong answers and we really value your honest feedback. Your answers will help us measure the impact of our services and improve them.
Responses will be kept in confidence according to the Family Rights Group's Confidentiality Policy and Privacy Policy.
If you wish to make a complaint, comment or compliment about our service that you would like us to respond to please contact office@frg.org.uk and see our Complaints, Comments and Compliments Policy for more information. Please do not use this survey to request further help or advice. If you need further advice and information please visit our website or phone our advice line.
1.Which of the following Family Rights Group Advice Services have you used? (please tick all that apply)(Required.)
2.Please tell us your relationship to the child(ren) whose situation led you to use FRG's online advice service(Required.)
3.Please indicate the age of the child(ren) at the time you used FRG's online advice service(Required.)
Child 1
Child 2
Child 3
Child 4
Child 5
4.What is your ethnicity?(Required.)
5.Do you have a disability?(Required.)
6.What is your age?(Required.)
7.How helpful or unhelpful did you find Family Rights Group's digital advice service?(Required.)
8.I have a better understanding of what I have to do as a result of using Family Rights Group's digital advice service?(Required.)
9.I have a better understanding of children’s services' procedures as a result of the information provided on FRG's digital advice service.(Required.)
10.I understand the law better as a result of using Family Rights Group's digital advice service.(Required.)
11.How would you say you were coping before accessing Family Rights Group's digital advice service?(Required.)
12.How about after using Family Rights Group's digital advice service?(Required.)
13.To what extent would you say that using Family Rights Group's digital advice service improved your ability to cope?(Required.)
14.Have you used any other online services to get advice on this issue?(Required.)
15.Overall, would you recommend Family Rights Group's services to someone else who needed advice?
16.Do you have any other comments about Family Rights Group's digital advice service?
17.Do you give permission for Family Rights Group to use anonymised quotes from your survey responses in our publications, one our website and social media?
18.Would you be willing to be contacted for further research?(Required.)
19.Please provide us with your contact details